Rated 5.0 out of 5 stars based on 837 customer reviews
Customers say: The reviews exhibit a positive sentiment overall, with a majority of customers expressing satisfaction with the services provided by Bartlett HVAC. The positive reviews frequently mention friendly and knowledgeable technicians, timely and efficient service, and overall professionalism. Customers appreciate the company's honesty, integrity, and precision, as well as their ability to handle multiple systems effectively. The technicians are often described as friendly, knowledgeable, and professional, and the company is praised for its excellent customer service, from scheduling to the actual appointment. Additionally, customers highlight the thoroughness of the technicians' explanations and the different options provided for repairs or replacements. The positive reviews also mention the positive experiences customers have had with various aspects of the company's services, such as installation, maintenance, and checkups.
However, there are a few negative reviews, which primarily focus on issues such as pricing, communication, or specific concerns with technicians. However, the negative reviews are much less frequent and less detailed than the positive reviews, indicating that the positive experiences of customers outweigh the negative ones.
Overall, the sentiment of the reviews is positive, with customers expressing satisfaction with the services provided by Bartlett HVAC. The company is praised for its professionalism, honesty, and expertise, and customers appreciate the friendly and knowledgeable technicians who provide efficient and effective service. While there are a few negative reviews, they are less frequent and less detailed than the positive reviews, indicating that the positive experiences of customers outweigh the negative ones.