What You Can Expect From Us

What You Can Expect When You Choose Bartlett Heating & Cooling, Inc

We will be respectful of your home

We employ technicians who are not only highly skilled and technically qualified, but who also are a pleasure to have in your home. Each technician is instilled with a sense of pride in the company and they act in a professional and polite manner. Furthermore, they will either cover the floor where they work, walk with drop cloths or runners, or wear shoe covers. And, when they are finished, they will clean up their work area instead of leaving the mess as others do.

Practical advice & suggestions

The Bartlett Heating & Cooling, Inc service technician who maintains your equipment will thoroughly check it for safety and operational efficiency, tune it up for maximum fuel efficiency, and inspect it for potential faults. This saves you money by reducing your fuel bill, by avoiding costly breakdowns, and by prolonging the life of your equipment. Your technician might also make recommendations that can help prevent breakdowns, help with comfort or help avoid major problems likes floods. Everyone at Bartlett wants to ensure that you know all of your options, so that you can make repair decisions based on your needs.

Multiple payment options for your convenience

old fashion calculator with buttons

When the job is finished, you have the option of paying by cash, check, or any of the following options:

  • Use a Credit Card (Visa,MasterCard, American Express, Discover)
  • Use Your Debit Card
  • Use a bank draft through the federal ACH (Automated Clearing House) system
  • Use a personal check
  • Use Cash (of course!)

You'll have peace of mind knowing that we comply with all codes, licenses and laws

Don't fall into the trap of hiring a company that is able to offer a cheaper price because they operate without a license or don't carry adequate insurance. Bartlett Heating and Cooling is a State of Georgia licensed contractor. Bartlett Heating & Cooling, Inc is insured for Workers Compensation and for liability insurance.

Compliance with codes and adequate insurance is important to you for liability reasons. If a worker is injured and the contractor is not insured, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more than the original repair to correct.

With Bartlett Heating and Cooling, you have peace of mind knowing that you are not dealing with a 'fly-by-night' company that can leave you 'hung out to dry'.

You have access to the best products and services because of our national affiliations and professional involvement

Bartlett is an active member of multiple trade associations composed of the best heating and cooling contractors in the country. Out of these groups, Bartlett has access to the best products in the country, cutting edge techniques and technology, and the best practices and training in the industry.

Ongoing safety training, drug testing and rigorous employment screening help ensure your family's safety

When you invite a company to come into your home, you make yourself, your family, and your belongings vulnerable. Bartlett takes this responsibility very seriously, which is why the technicians we hire are subjected to rigorous screening. The bottom line is that the only people who are hired are people that the owners and managers would feel comfortable having in their own homes with their wives and children present. Each technician has had a background check before being employed with Bartlett Heating & Cooling, Inc. Each Bartlett technician is randomly drug screened.

You can save money with discounts on repairs and reduced energy use Bartlett has customer discount programs available for you when you have your equipment maintained annually called a Bartlett Service Agreement. For a low annual rate, you will receive Priority Service, Discounted Rates and Special Savings plus a precision tune-up and safety check twice a year. This is a tremendous savings because you get all the discounts and benefits of the program plus the benefits of annual maintenance all for less than what you pay for a precision tune-up and safety check!

With a Bartlett Service Agreement, we will call you when it is time for the maintenance. You don't have to remember to call, try to remember when the last time we were out, or which service you are due for-we handle all of that. When you think about the peace of mind that you will have in knowing your equipment has been checked for safety, proper operation and potential mechanical problems, the Bartlett Service Agreement is a fantastic value.

You can get service when you need it because of our focus on service instead of the easier new construction.

In order to make certain that we have technicians available to meet your service needs when you need them, Bartlett focuses on repair services and replacing equipment that breaks down rather than spreading itself too thin and getting involved in new construction. This commitment of time and resources means that when you have a problem, a repair specialist will be available to fix it.

Ongoing technical training
+ Experienced supervision
+ Office support = Top service for YOU

Bartlett Heating & Cooling, Inc is committed to the technical excellence of the service we provide you and, therefore, require our technicians to attend regular training sessions. Each of our technicians are NATE (North American Technician Excellence) certified. Besides the technician who actually does the repair, Bartlett has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don't have to worry because the technician has highly qualified expertise to bring to each call.

Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.

When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the 'family friendly' service people and the rigorous employment screening, you can understand why we call that small town integrity in the big city.

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