Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 11 years
Best Part of Your Job: Showing people how their indoor comfort system can make their home the most comfortable spot in the world!
Favorite Product We Recommend: Plasma Air Cleaner
Local Reviews
Reviews powered by Nearby NowConsistent Excellent Service & Care
Rosemarie - Atlanta, GA
Chris is always polite, professional and solution-oriented.
Response from Bartlett Heating & Cooling:
Thank you Rosemarie! We appreciate these kind words about Chris. Thank you for being a loyal, long time Bartlett Heating & Cooling client :-). We appreciate you!
Exemplary Customer Service
Diane - Atlanta, GA
I love the service that I receive from Bartlett’s. Yesterday Holly went out of her way to help find an appointment for me today. Chris is my service provider and is friendly, knowledgeable and always professional.
Response from Bartlett Heating & Cooling:
Thank you Diane! We love seeing the positive results of our team working so hard! Our office team and technicians always work hard to provide the best service. They will be so happy to see this 5 star review :-). Thank you for choosing Bartlett Heating and Cooling :-)
Knowledgeable and Professional
Bob - Smyrna, GA
I'm thankful Chris was sent out on my service call. He readily identified the problem I was having with the humidifier that was installed by another company when they put in a new furnace a couple years ago. He further offered me 3 different alternatives for fixing the problem so I could pick how much I wanted to spend. He was very personable and explained everything quite thoroughly for me to understand both the problem and the alternative remedies. I felt so confident in the service provided I have engaged them to do my spring/summer and fall/winter maintenance check.
Response from Bartlett Heating & Cooling:
Thank you Bob for this fantastic feedback on Chris! Whole house humidifiers are such a great benefit to your home and family, so we are really looking forward to getting your new April Aire humidifier installed and set up correctly. We thank you for your trust in Chris and in Bartlett Heating and Cooling and look forward to providing you this level of service with each visit to your home :-)
Consistent, reliable and trustworthy service
Bruce - Atlanta, GA
Technician Chris arrived promptly at the designated time and performed a quick and precise service. I’ve had a maintenance contract for many years and I don’t intend to stop anytime soon. Always a great and quality experience.
Response from Bartlett Heating & Cooling:
Thank you Bruce! Yes, you have been an awesome member of our Bartlett Service Agreement for over 15 years and we truly thank you for your loyalty to us! We plan to always provide this level of service with each visit so we can keep you as a life long client :-)
Great Service
Halfbit - Sandy Springs, GA
Chris is exceptionally knowledgeable about everything and is a pleasure to have come to service all my mechanical units 2X/year.
Response from Bartlett Heating & Cooling:
Thank you Heather! We truly appreciate these kind words about Chris and know it will bring a smile to his face. We are honored that you have been a loyal Bartlett Heating & Cooling client for the past 20 years :-)
Outstanding Service - Always
Gladys - Atlanta, GA
Barlett has continued to provide wonderful service from the time that installed my unit 19 years ago. They are responsive, provide great technical services each time, and appreciate our relationship. My home, the Atlanta Great Place, is comfortable all year long!
Response from Bartlett Heating & Cooling:
Thank you Gladys! We have so enjoyed taking care of you and your heating and cooling system for the past 19+ years. You are always so wonderful to work with! We truly appreciate your loyalty to Bartlett Heating & Cooling and we look forward to another 19+ GREAT years:-)
Exemplary service
Doug - Woodstock, GA
Professional, friendly and all around good guy.
Compliment Chris Frais
John - Atlanta, GA
Our air conditioning unit was putting out a troubling noise but plenty of cold air. We shut it down for two days awaiting Chris. After his arrival and restarting the system, Chris immediately diagnosed the problem. It was a harmonic set off by an improperly inserted air filter. Then there was a sound coming from the opposite side of the unit. Again, Chris promptly diagnosed it as a vibration occurring at the juncture of two vent pipes. I value experience and competence. Chris had both in full measure.
Response from Bartlett Heating & Cooling:
Thank you Mr. Westney! We appreciate your kind words and confidence in Chris! Thank you for always choosing Bartlett Heating and Cooling :-)
Great Service and Communication
Brad - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you Brad! We are so happy to hear that you are pleased with Chris :-). Thank you for choosing Bartlett Heating and Cooling!
Honest!
Mary - Atlanta, GA
Chris has always provided top notch service, explained the process and what needed to be done and he doesn’t push anything, which is really appreciated. He represents your company in the highest degree and I want you to know you have a valuable employee. I’m going to give my brother-in-law the estimates that Chris gave me for the new air conditioners and ask for his guidance. He’s a building contractor and I’ve always valued his opinion.
Response from Bartlett Heating & Cooling:
Wow! Thank you so much for these kind words about Chris! We are certainly so proud to have him on the Bartlett team. We strive for each service visit to be as exactly as you described. We will make sure to give Chris a big "shout out" in our next company meeting. Thank you for being a Bartlett Heating and Cooling Service Agreement member :-).
GREAT service!!
Susan - Atlanta, GA
Polite, knowledgeable, helpful, professional, consultative, thorough!! Need i say more?
Response from Bartlett Heating & Cooling:
I think that about sums it up! Thank you for this great feedback and we couldn't agree more about Chris! Thank you for choosing Bartlett Heating & Cooling :-)
Excellent Service
Dewayne - Marietta, GA
Chris was very professional and provided quality service. I would gladly refer him to a friend needing A/C service.
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of Bartlett HVAC & of Chris! And we really appreciate referrals :-). Thank you for choosing Bartlett and welcome to the Bartlett HVAC Service Agreement family! We look forward to serving you.
Great service!
Jennifer - Smyrna, GA
Quick scheduling, knowledgeable technician, and speedy repair!
Response from Bartlett Heating & Cooling:
Thanks Jennifer! We were so happy to be able to help get your cooling system back up and running today :-). Welcome to the Bartlett HVAC family!
Great service arrived on time
Carolyn - Atlanta, GA
Chris was very thorough in his explanation of what needed to be done..very professional.
Chris is great!
Joy - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you Joy! We think Chris is pretty great too :-).
Great, prompt service
Leslie - Smyrna, GA
Great service. Chris explained everything that was wrong and everything that he was going to be able to fix. Even crawled thru bushes to get to equipment. Very friendly and customer service oriented.
Response from Bartlett Heating & Cooling:
Thank you for this great 5 star review of Chris! I am so glad we were able to help you on this hot, hot day! We appreciate you choosing Bartlett HVAC :-)
Fast Friendly Efficient, ..oh and FRIENDLY:)
RC - Marietta, GA
Chris was a gentleman. Fast knowledgeable and efficient. He was in & out quick and resolved my A/C issues. Thank you. Will call on Bartlett again.
Response from Bartlett Heating & Cooling:
Thank you for the 5 star review of Chris! We are able he was able to get your HVAC system back up and running quickly. We look forward to hearing from you in the future :-). Thank you for calling Bartlett Heating & Cooling.
Longtime customer
Iver - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5 star review AND for being a long time customer :-)
Grady service, Great Technition
Mike - Acworth, GA
Other than the cost associated with the repairs the technician was fantastic, was knowledgeable and I feel he was very honest. I do believe for the associated time and materials used, this did not warrant the cost of the repairs.
Fantastic Service!
Catherine - Marietta, GA
Chris is an excellent technician. He was very helpful in examining my HVAC system and clearly communicating how it should be maintained going forward. He is very friendly, professional and customer-focused. I highly recommend Chris!
Solid
Joey - Atlanta, GA
Chris is a fantastic resource! Knowledgeable, honest and straightforward.
Thankful
Kim - Marietta, GA
I called Bartlett this morning and technician Chris worked in a visit to my house this evening. After I'm sure a full day of work, he was here until 9:00 pm helping with my furnace. Now the furnace is on and will hopefully last a few more days until the new one can be installed.
Service Tech Chris-great service and very thorough
John Solet - Marietta, GA
Chris provides outstanding service and provides in-depth explanation on what problems he is trying solve.
Great service
Judy - Woodstock, GA
Chris was wonderful. Knows what he is doing. Explains what he does and knows his job. Very professional.
Great service
Judy - Woodstock, GA
Chris was friendly, knowledgeable, and knows his job.
Happy with service
Darla - Marietta, GA
Great Service
Phil - Marietta, GA
Chris and the guys at Bartlett have been great from the initial estimate, through installation and even after installation when I needed them to come out and address a question I had. There were some changes to my initial order for an in duct dehumdifier that had to be made on the fly, and they made those changes to my satisfaction. After install I had an issue with condensation being piped out of the house and Chris came out the day of, and addressed the issues free of charge. These guys live up to their customer service promise.
Great Service.
Scott - Marietta, GA
Chris is very knowledgeable and friendly. Service with a smile!
Great service
Lesley - Marietta, GA
Called on a Thursday about a an issue and was fixed on Friday afternoon. My technician was very professional and courteous. Explained everything to me and did not try to over sale and for that I did purchase the service agreement, so that I don’t have to worry with anymore maintenance issues.
Great Service!
Kim - Roswell, GA
Chris is fantastic! Don’t ever let that guy go...
Excellent Service
Katie - Roswell, GA
We received excellent service today from Chris as usual. I highly recommend both Chris and Bartlett.
Always great service and knowledgeable.
Karen - Marietta, GA
Great service and knowledgeable. Good experience!
Great Service!
Erinn - Smyrna, GA
Great service...as always!
Nico - Roswell, GA
Was able to come same day and fixed everything at once
Wendy - Marietta, GA
Chris was very professional and knowledgeable. Informed us of additional items that would benefit our air conditioning system
Five-star HVAC company!
Rick - Marietta, GA
Our experience with Bartlett heating and air over the past 7 years have been nothing but stellar. They are consummate professionals and very pleasant people to work with across the board. In particular our technician Chris has been fantastic in taking care of our HVAC needs. It is refreshing to have a Services Company that not only does excellent work but also is focused on doing the right thing. Highly recommend Chris and the Bartlett team!
Great Service!
Taylor - Smyrna, GA
Shannon deAntonio
Shannon - Roswell, GA
Excellent service!
Great service
Will - Atlanta, GA
I was impressed with his professionalism
GREAT service
Charles - Acworth, GA
I was meet with great service, great professional help, and great options when I ask would could be done for my ac unit. Thanks so much Chris.
Chris is Awesome--Give Him a Raise
Suzanne - Roswell, GA
Stuck With It Until He Found The Problem
Lisa - Sandy Springs, GA
Chris was very thorough and checked everything until he found the problem which he promptly fixed. He had the correct part on his truck and installed it smoothly. He was extremely professional. My AC went out in the early evening and I called 3 services and left messages. He was the only one that returned my call.
Great service
Danny - Smyrna, GA
Great job Chis
Libby - Smyrna, GA
Chris seems to be a very skilled technician...this is the second time he has found a very unique problem with my HVAC system. Very pleased.
Great service
Judy - Woodstock, GA
It was great having Chris come and service my air conditioner. He is very knowledgeable, explained everything and I felt I could trust him. Thank you Chris for the great service. I signed up for my furnace in the fall. I will definitely recommend this company.
Great Service
Sandy Springs - Atlanta, GA
Bartlett has been my go to vendor for all things HVAC for years and there are only positive things to report. Everyone within the company is professional and experienced. Appointments are easily scheduled, service people arrive on time, and complete the work efficiently. One of my favorite contractors!
Great service & very informative
Kellie - Marietta, GA
Chris called to let me know he was on his way & was very professional when he arrived. Not only did he take care of the routine service check but he also made me aware of some other items that my system needed to keep it in good working order for as long as possible. I would usually view this as a sales pitch and get annoyed but he took the time to explain what the parts were and what they do so that I could understand how my system works and why these things needed to be done.
Great service
L - Marietta, GA
Most Excellent!!
Brian Johnson - Marietta, GA
Chris and the team at Bartlett are welcome in my home any time. Chris is friendly, knowledgeable and very respectful of the customer's space and time. I trusted Chris immediately.
Great Service. Chris is an asset to your company. Don't lose him.
Mike - Roswell, GA