Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 19 years
Best Part of Your Job: Cranking up a new system for the 1st time
Favorite Product We Recommend: Infinity Zoning System
Local Reviews
Reviews powered by Nearby NowSystem replaced
James - Smyrna, GA
Overall very pleased
Josh - Smyrna, GA
I found Brent and his assistant very professional, friendly, patient with my questions, and efficient. They didn't wast time, answered all our questions, and were done with their work sooner than expected.
New mini split
Ken - Marietta, GA
As always very responsive and excellent service
Response from Bartlett Heating & Cooling:
Thank you for the kind words Ken! And thank you for being a loyal Bartlett HVAC client :-)
Treated like family through whole process.
Belinda - Acworth, GA
From the salesman Dusty, to Karen in the office and all the install guys Brent, Bo, Brian, Chase. All were polite and worked extremely hard to make sure everything was right. Thank you.
Response from Bartlett Heating & Cooling:
Thank you Brenda! We are so fortunate to have such a great team-everyone works so well together to get the job done right. And you ARE part of our Bartlett HVAC family! We really appreciate your trust and confidence in Bartlett to replace both your HVAC systems.
Great!
Jenna - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review! And we thank you for choosing Bartlett Heating & Cooling to install your new HVAC system for you :-).
Great Service and price
Roy - Smyrna, GA
Our AC went out unexpectedly on Thursday afternoon. We called Bartlett and were able to get a technician that afternoon. The system could not be repaired and the were able to install a new unit the next day (Friday). It is working great and definitely saved us a long weekend plus of very hot temperatures. They went way above the call to provide us great customer service at a reasonable price.
Response from Bartlett Heating & Cooling:
Thank you! I am so glad you called us on Thursday and we were able to get you back up and running before this SO HOT weekend!! We really appreciate you choosing Bartlett and allowing us the opportunity to take care of this for you :-).
Great Service
Nancy - Atlanta, GA
Dusty, Blake and Brent were all very friendly and the service was great. Dusty worked with us to arrive at a price we could afford. I would highly recommend Bartlett Heating & Cooling.
Response from Bartlett Heating & Cooling:
Thank you Nancy! I am so glad to hear that Dusty helped you to find the right system for you and Brent & Blake got it installed and up and running. They make a great team! We really appreciate you choosing Bartlett for this important investment. We look forward to taking care of your new system with this same level of service :-)
Great service
Very pleased customer - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you Stacey! We appreciate this review and thank you for choosing Bartlett HVAC to replace your HVAC system :-)
These are Now My “Go To Guys”!
Cynthia - Smyrna, GA
I lucked into hearing about Bartlett from one of the most picky, detail-oriented people I know so I was confident from the beginning. For one thing I never felt I was constantly being “sold” to. Every single person on the Bartlett team has been a delight to work with. They helped us evaluate what we actually needed- and we ended up getting a smaller system than we thought we needed. As I sit here in our gloriously cool house, with a basement cleaner than when they got here (ha!) I am very grateful that my detail freak friend saw my whining Facebook post and recommended Bartlett. I’m not kidding. This is a different kind of company. I could not be happier.
Response from Bartlett Heating & Cooling:
And we could not be happier after reading this review! We are so glad that your friend referred us to you, especially since he/she is so detail oriented! That makes us feel really good about what we do! Thank you so much for trusting Bartlett HVAC to take care of the new HVAC installation for you. We want your home to always be "gloriously cool" and we will always work hard to make sure it is :-). Again, thank you for this wonderful review.
Great Service
David - Marietta, GA
Three guys came when promised and completed work with little disruption to household.
Response from Bartlett Heating & Cooling:
This is great to hear! With most of the work we do, we have to move around your home a good bit. I am so glad we were not too much of a disruption. Thank you for the 5 star review of Bartlett and our team :-). We appreciate your business.
Excellent - Use This Company
M Rose - Atlanta, GA
The most responsive, courteous, organized, competent, professional HVAC contractor I’ve ever encountered. I had a new unit put in my upstairs and asked Bartlett to return several times to fine-tune the system to my specific needs. They didn’t argue with me like so many other companies have in the past. Their goal was clearly to ensure that I was happy with the results and I felt well taken care of. If you need HVAC work, run don’t walk to your phone and call Bartlett. That said, I do have a suggestion (not criticism :-). It would be great for their technicians to become experts in the new smart technology. We had some installed and my son had to program it after they left. I’m putting this in so readers will know I’m being honest on this review. Final thought: USE BARTLETT for all your HVAC needs!
Great!
Richard - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Richard! We really appreciate your business!
Great Service
Clinton - Marietta, GA
Very professional and quick
Response from Bartlett Heating & Cooling:
Thank you Clinton! I'm glad we could help you out! We appreciate your business :-)
Awesome installation service, great price
David - Marietta, GA
Great experience, from start to finish. Installation team was fantastic!
Response from Bartlett Heating & Cooling:
Thank you David! We really appreciate your feedback. And I know you are really going to enjoy your new Carrier HVAC system! Thank you for choosing Bartlett to perform this installation. We look forward to taking care of all your HVAC service needs in the future :-)
Great service and attention to detail
Glenn - Smyrna, GA
Could not be happier w/Brent and his crew. They showed up on time, treated our house and furnishings with care and they paid great attention to every detail of the project. I will now start using them for a service contract. I believe the price was worth every penny and am very happy with how the complete installation turned out. I would highly recommend them for any similar project.
Great service/install
Dustin - Marietta, GA
Was having issues with my unit, they fixed it right. Should’ve called sooner
Response from Bartlett Heating & Cooling:
Thank you Dustin! I am so glad we could get this taken care of for you. Thank you for calling on Bartlett HVAC :-)
I had great service from Brent. I was also helped by Karen and Travis . They turned a bad situation into a most positive one
Marcy - Smyrna, GA
Great...Great ...Great !
Response from Bartlett Heating & Cooling:
Thank you Marcy for giving Bartlett the opportunity to turn this bad situation around! We truly appreciate your trust and confidence in us. And thank you mentioning Brent, Karen & Travis....We will make sure they all get a "shout out" at our next meeting :-).
Great
Susan - Roswell, GA
Very good work and cleanup. Thank you for the good service. Blessings
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of our installation of your new HVAC system! We are so glad you choose Bartlett to take care of this for you :-)
Great service, from beginning to end!
Christine - Mableton, GA
My entire HVAC system needed to be replaced. I called 3 companies for estimates. Bartlett had the best price, with the most options. The sales rep was knowledgeable and experienced, without being pushy. They even provided me with a loaner unit for my bedroom while I waited for the install! The installers were professional, friendly and very thorough. Everyone I spoke to was courteous and efficient, I wish everything I had to buy for my home could go as well as this transaction! I would highly recommend Bartlett for anyone’s HVAC needs.
Good Job!
David - Smyrna, GA
Excellent job done efficiently
Great install of new HVAC system!
Ben - Smyrna, GA
The guys from Bartlett were fantastic! The install of our new HVAC system was fast, professional and well done.
Awesome service
Alfred - Atlanta, GA
Bartlett just changed our furnace and moved the location of our condenser. They were prompt, ahead of schedule, and very neat. They explained everything to me.
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review! It sounds like Brent and Bo did a great job replacing your furnace. Thank you for trusting Bartlett HVAC to perform this work!
Great service
Bea - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Bea! We hope you are enjoying your new HVAC system! Thank you for trusting Bartlett to perform your HVAC installation :-)
Great service and pleased with price
Chelsea - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review Chelsea! We are so happy to see that you are pleased with our service and price :-). Thank you for choosing Bartlett HVAC.
Excellent service, Great price
Bill - Powder Springs, GA
Always a very good service
Response from Bartlett Heating & Cooling:
Thank you Bill! We appreciate your kind words & trust in Bartlett HVAC!
Brent & Bo provided great service
LWms - Marietta, GA
Brent and Bo were on time, explained the implementation details and were respectful of the property. The job was completed and I look forward to future maintenance agreements with Bartlett!
Response from Bartlett Heating & Cooling:
This is great to hear! We thank you for choosing Bartlett to replace your HVAC system. We look forward to providing this level of service to you in the future :-).
Excellent job efficiently completed
Kathleen - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for choosing Bartlett to replace your HVAC system!
Excellent Service
Mary - Marietta, GA
Bartlett has always had expedient, friendly, and very knowledgeable service. I will continue to patronize and recommend Bartlett to my friends and family.
Response from Bartlett Heating & Cooling:
Thank you! We really appreciate these kind words! And we also really appreciate you recommending Bartlett to your friends and family. That means the world to us :-).
Always a pleasure!
Deborah - Woodstock, GA
Bartlett has been taking care of us for several years now. We purchased a home that was severely under supported by builder-level units in a home with large vaulted ceilings that became a virtual sauna in the summer months. I have the same dedicated rep who shows up twice a year to keep us in tip-top shape. All of our systems have been replaced over time. We’ve enhanced output with improved and additional duct work and we’ve added air cleaners now too. Bartlett Team is always professional, prompt and considerate of our home and they offer cost effective solutions and options. Never pressured or coerced. We are the coolest house on the block while maintaining lower energy bills than we had before.
Response from Bartlett Heating & Cooling:
It is OUR pleasure to be your HVAC provider! Thank you so much for this great and detailed review! I am so glad that we were able to install a new, higher efficiency and better designed HVAC system for your home. You ARE going to be the coolest house on the block :-). We really do appreciate you choosing Bartlett HVAC to be your go to company. We value your business and look forward to continuing to serve you.
great service, professional and efficient!
Mervyn - Marietta, GA
Response from Bartlett Heating & Cooling:
Your kind words are music to our ears! We thank you for trusting Bartlett Heating & Cooling to replace your HVAC system. Our goal is to offer this level of service with each visit to your home :-).
Great Service, fast response
John - Acworth, GA
From the first call to ask for a quote to the upstairs A/C and coil being completely replaced was 24 hours! Awesome people all around, would recommend to anyone.
Response from Bartlett Heating & Cooling:
Thank you John! We are so happy to be able to offer you this quick turn around. And we really appreciate your willingness to refer Bartlett HVAC to your friends and family :-). Thank you for choosing Bartlett-we really appreciate your business!
Wonderful service
Dee - Atlanta, GA
Attention to detail, thorough clean up, it was an easy 2 days install of new heating/cooling system. So glad I chose Bartlett 20 years ago; they have never disappointed
Response from Bartlett Heating & Cooling:
We really appreciate this great review of Brent, Mitchell, Bo and Rony! I know you are going to love your new ducted mini split system. We are so glad you chose Bartlett 20 years ago too, and we look forward to taking care of your HVAC system for another 20 years! Thank you for your business :-)
Timely, prepared, cost effective, neat!
Stephanie - Kennesaw, GA
Thank you to Bartlett!! Always courteous, on-time, reasonably priced! Explained everything and left their workplace neater than before!
On-time, no hassle, no mess, professiona
Jonathan - Smyrna, GA
The teams were polite & respectful. I was able to work and do conference calls the entire time they worked, zero inconvenience. Seriously- this is the ease & level of service I’m accustomed to with Bartlett. Exceeded my expectations! We had one small snag in the whole process. Shannon was quick to resolve it once I made her aware.
Response from Bartlett Heating & Cooling:
We love getting this kind of feedback! On most system replacements, our crews are in and out of your home all day long. They really work hard to be as quiet and unobtrusive as possible, so you can go on about your busy day. The guys on your job (Brent, Mitchell, Bo and Rony) will be happy to know that it was "mission accomplished"! I really appreciate you taking the time to bring the "snag" to my attention so that we could resolve it. We truly thank you for your trust and confidence in Bartlett! We will continue to work hard to exceed your expectations :-)
Bartlett Quality Holds
Rosemarie - Atlanta, GA
Team (Brent & crew) arrived on time, professional-polite-personable in dress-speech-behavior-ethics. All worked smoothly, seamlessly together, very focused, intent & polite and gave every impression of being very, very capable for my very limited knowledge of such equipment & installation. Brent & team we’re able to complete install in one very long day so perhaps it was fatigue by days end that caused Brent to be very, very hurried in trying to explain the control panels yet without any indication, any hint at all of how different in nature, sounds, sensitivity this system was than the former. Putting that aside, nevertheless, the system did not work to yield cool air especially needed upstairs. No one called to check on install effectiveness nor was I told to expect a call in a week, which Chris advised me of when I finally called in for help and spoke with ever polite, Karen. In my text reporting of the ultimate successful solution, started by Chris and totally solved by Robert with an excellent overview of the system which helped immensely, initial install defect was solved. Robert did not detail the install issue but was kind to admit it occurred and that my experience of a malfunction was correct. I know Brent & Team were laborious & well-intentioned, and a project with unpredictable variables and incalculable components skipped a beat and was made right through the complete well-oiled team! Thank you. Rosemarie Lownik. (Also I am grateful Travis has ordered new “control panels” encouraged by Chris and then Robert which should facilitate use going forward. Thank you.)
Response from Bartlett Heating & Cooling:
Thank you Rosemarie for such a thoughtful review! Looks like we had couple of "kinks in our system" and we thank you for your patience while we worked through them! Getting a new HVAC system is a big investment and everyone here at Bartlett wants you to be 100% happy and comfortable with your investment. Ducted mini split systems are very different from a "normal" HVAC system and we do make sure that we spend plenty of time going over this when we perform an installation. Again, we really appreciate this feedback-we take it to heart and will use it to do better :-). And thank you for being such a loyal Bartlett client for well over 25 years!! WOW!
Great Service at honest price!
Susan - Smyrna, GA
I normally do not rate companies but Bartlett Heating and Air was superior to any of the other Companies we have used in the past. We needed our ducts replaced due to a water leak and the first two companies we called did not even want the job. Bartlett completed the job and the bill was less Than what my insurance company was willing to pay! Many thanks to Dusty, Brent, Bo and Travis for making me a very happy customer!
Great service
Lisa - Atlanta, GA
Professional, curtious and efficient!
Good service
Michael - Smyrna, GA
Excellent service!
Sharon - Acworth, GA
Pleasant, polite, work area super clean! Done quickly and no problems.
Great service as always. The you again
Mark - Smyrna, GA
Great Experience
Justin - Acworth, GA
They did a great job
Carol - Atlanta, GA
Fast and friendly
Grant - Marietta, GA
Extremely pleased with how the job went. A+ work
Pleasure doing business with Bartlett
Bobby - Kennesaw, GA
Great service
Marcia - Smyrna, GA
Great service, knowledgeable
Dixie - Marietta, GA
New HVAC. Fast and clean service.
Drew - Kennesaw, GA
Consistently Professional Service
Mary Ann - Atlanta, GA
Bartlett Heating and Cooling, Inc. has been the company that I have relied on for the past 30 years. During the recent installation of a new Carrier A/C and heating system, I received the same professional and consistent service that I have been accustomed to over these many years! Travis Jones was extremely generous with his time explaining the various options, answering my questions and allowing me to take the time to make a final decision. The two guys who spent most of the day installing the unit were extremely professional and persevered in solving a small mechanical issue. A customer couldn't asked for more!! My sincere thank you to everyone on the team!
New Carrier system
Pat - Marietta, GA
After interviewing several companies, including the one we had trusted for 13 years, we chose to switch to Bartlett. The sales experience with Travis was great. He was genuine, not “high pressure” and we felt like we could trust him. The price was great too! Brent and Bo performed our installation. They were on time, friendly, knowledgeable and efficient. We also love that Bartlett is a local, family and company.
Great
John - Smyrna, GA
Great