Years in the Industry: 19 years
Best Part of Your Job: Cranking up a new system for the 1st time
Favorite Product We Recommend: Infinity Zoning System
I normally do not rate companies but Bartlett Heating and Air was superior to any of the other Companies we have used in the past. We needed our ducts replaced due to a water leak and the first two companies we called did not even want the job. Bartlett completed the job and the bill was less Than what my insurance company was willing to pay! Many thanks to Dusty, Brent, Bo and Travis for making me a very happy customer!
Professional, curtious and efficient!
Pleasant, polite, work area super clean! Done quickly and no problems.
Extremely pleased with how the job went. A+ work
Bartlett Heating and Cooling, Inc. has been the company that I have relied on for the past 30 years. During the recent installation of a new Carrier A/C and heating system, I received the same professional and consistent service that I have been accustomed to over these many years! Travis Jones was extremely generous with his time explaining the various options, answering my questions and allowing me to take the time to make a final decision. The two guys who spent most of the day installing the unit were extremely professional and persevered in solving a small mechanical issue. A customer couldn't asked for more!! My sincere thank you to everyone on the team!
After interviewing several companies, including the one we had trusted for 13 years, we chose to switch to Bartlett. The sales experience with Travis was great. He was genuine, not “high pressure” and we felt like we could trust him. The price was great too! Brent and Bo performed our installation. They were on time, friendly, knowledgeable and efficient. We also love that Bartlett is a local, family and company.
Brent and Bo were pleasant and professional and completed the job on schedule despite the rain all day on the day of installation.Unfortunately, and unavoidably, my recently seeded side lawn got churned up into mud by the crew during installation of new condenser/compressor during the rain. Wish we had postponed the installation until a dry spell.
Right on time. Come in started working. Kept us how things were going. Cleaned everything up. Asked for new vent put and brought a vacuum in and cleaned up saw dust. Polite in all respects.
The crew right on time. Introduce themselves and ask where the work was to be done. Every time walked into church put covers over their boots. Didn’t mind all the questions I had. They got right to it. Came in with a smile and left the same way. Really enjoyed having them to do job.
Prompt, professional and answered all questions
Professional and courteous
from start to finish; outstanding. The entire company is awesome
We have used Bartlett for several years and have always been pleased with their service, this time we needed to replace a very old unit. Bartlett gave a very fair price and was here in two days! The two men who came could not have been nicer or more concerned that I was satisfied with the job done. They were on time, explained all I needed to know and finished the installation in a timely manner, which was very difficult as I have an old house with a crawl space!! They did not complain about that. Cheerfully installed my new unit and came in to go over any concerns I might have had, explained the new system and thermostat,etc. so to make a long story short, I will never use another Heating @Cooling Company!!! Locals are best and Bartlett is # 1 in my home! Thank you so much for a very comfortable cool home now!
This is my second house and both times I have hired Bartlett to install a new system and maintain the units. Bartlett is very reliable and always does an awesome job. I'm very satisfied with the work they do.
Purchasing new comfort systems for your home can be a daunting task. Who can you trust? From my first interaction with Bartlett H&C they treated me like family. After inspecting my current system they provided a variety of options to choose from and were transparent with what the cost would be. The instillation team were very professional and respectful of our personal items in our home. You can trust this company with all of your HVAC needs.
We needed a furnace replaced. Bartlett was prompt in scheduling quickly, Brent (and Blake) did a great job installing, and pricing was reasonable. We've been with Bartlett for 20 years and will definitely continue.
You won't find better service than Bartlett. Everyone was so helpful and friendly. Installers did an amazing job; answered all my questions, efficient, and not a speck of debris left! I highly recommend them.
I have been using Bartlett Heating and Cooling for over 12 years. Every service has been excellent. The technicians are clean, very mindful of your home, efficient in not taking a long time to complete the work and knowledgeable of the A/C unit. I highly recommend Bartlett Heating and Cooling.
The 2 gentlemen you sent to my house to install my furnace and air conditioner represented your company well. Very professional, cleaned up after the job was done, very polite, and worked hard the entire time they were at my home. After they finished they went over everything with me and made sure I did not have any questions before leaving. Thank you for the quality service you should be very happy you have these to men working for you.
I needed a new air conditioner and Bartlett provided quick response with great customer service. Installation was very professional. Highly recommend.
Overall, we are very pleased! I don't know how to rate the pricing as the other quotes we had were not apples to apples. Thank you!
A great job. Very professional, hard-working young men who did the installation.
I initially received a detailed quote with Good, Better, Best options plus the additional air filtration options that I requested and I selected from that and accepted the proposal. The install crew arrived with exactly the same proposal (this doesn't always happen) and they changed out the entire HVAC unit with new ductwork plenums on each end in about 6 hours which is impressive. No problems, no "well they didn't include this"...no up selling of other options, just what I agreed to, I'm very pleased.
Brent & Jaron with Bartlett Heating & Cooling did an excellent job on the install. From the moment I called Bartlett to when Travis came out for the estimate, I knew that we would not use anyone else for our HVAC replacement. The employees were highly professional, knowledgeable, worked efficiently, were friendly, and left my home very clean! They explained everything to me & made this an easy process. I am very, very satisfied with Bartlett & will recommend them in the future! Thank you so much :)
We are using Bartlett for our 2X a year maintenance and have been more than satisfied. The team was excellent when replacing our old system, very thorough, and cleaned up what little there was to take care of. Very knowledgeable and helpful if there were any questions. Showed up on time and easy to make convenient homeowner appointments. Thanks for a great job! We highly recommend Bartlett for service.
Having the same tech visit every 6mos ensured he understood just what we needed and helped us to pick the right system. Scheduling was quick and the installation team was courteous, considerate, thorough & friendly. Bartlett may not be the cheapest option out there, but I am a firm believer in getting what you pay for and we are finally looking forward to a COOL summer.
Travis and Brent Bowman and his crew did an expert job selecting and installing our new HVAC. Travis helped us to select the most efficient unit and plan the supplies so we could trey our ceilings. The job was particularly difficult as our condo has poured concrete walls and an old boiler unit. Brent and his crew are very knowledgeable and professional. When I made an oversight, they fixed it. And they went the extra mile in routing the supply lines neatly out of view around our back stair. Brent went over the programming and maintenance of the unit in detail and left the site immaculate. It looks great and we look forward to the savings on our heating and cooling. We highly recommend Bartlett. THANK YOU!!!
Although I haven't lived with the product, I can say that the team who installed it was pleasant and professional. They took time to demonstrate it after the installation and put up with some minor aggravations (the fact that our garage door had just gone off the track, leaving them to walk around).
Brent and team did a very good job and everything was completed in the estimated time. Great work!
Highly recommend. Been doing business with Bartlett for years. Always prompt, clean, polite and great to work with.
Telephone admin support excellent. Quote process easy and excellent, Travis. Installation folks excellent. Maintenance folks excellent, Gerald. You all are fantastic !