Years in the Industry: 19 years
Best Part of Your Job: Cranking up a new system for the 1st time
Favorite Product We Recommend: Infinity Zoning System
Brent and his crew did a wonderful job and answered all my questions - can’t rate the cost as I think outrageously expensive but I know that’s across the industry ☹️
Brent and the team arrived in a timely manner. They were very professional and were able to repair the issue that I was having with my unit. After a 2.5 hr job Brent went over the details and answered all of my questions. Excellent service and I will definitely be using them in the future.
The Bartlett Team was wonderful, as always. They were efficient, polite, and tidy. I appreciate Bartlett's integrity and their attention to my problem.
At the holidays when we had some of the coldest temperatures on record, my heating system went out. Bartlett did everything possible to replace my 25-year old system as soon as they could, despite their increased volume of activity. From the sales representative to the pleasant office staff (a special shout out to Karen) to the repair/replacement techs, I could have not asked for better treatment. Brent Bowman was an awesome leader and each time the guys made sure to clean up and haul away the trash and old equipment away. This local company is awesome. I am very pleased with everything.
Response from Bartlett Heating & Cooling:
Wow! Thank you for the awesome 5-star review of our office staff and our installation team! Our top priority is your comfort, so we strive to get you on the schedule and your system replaced as fast as possible. We value our customer family above all else, so we take great pride in knowing that we provided you with a great install experience every step of the way from when you first called in until it was time to clean up the work area! Thank YOU for being an awesome member of our customer family and for trusting Bartlett Heating and Cooling with your HVAC replacement!
From quote to install great crew and great price
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Chris! We are proud to know that we provided you with 5-star HVAC service from start to finish. Thank you for trusting Bartlett Heating and Cooling to install your new Carrier HVAC system!
Brent showed up right on time with his team. Very professional installation. Thoroughly covered all of my questions. Took me thru inspection, maintenance and pertinent info regarding the unit. Finished way faster than anticipated. I also want to thank Karen on your customer service team...absolutely awesome job addressing my opportunity switch from Assured to Bartlett. I can't recall a greater customer service experience. Finally...I want to acknowledge Jeff for a phenomenal job consulting for the right unit. Extremely professional experience...and non-pushy. WINNING TEAM...you've got a customer going forward.
Response from Bartlett Heating & Cooling:
Wow! Thank you so much Ray for this amazing 5-star review. Each day our team strives to create a great customer experience, so when we see that our team did this AND to see so many of our team members called out by name, you can’t image the boost it gives everyone! And know that we work this hard every time we come to your home, to ensure you are always 5-star pleased with our team. We thank you for choosing Bartlett Heating and Cooling to replace your furnace! We are so happy to have you as a member of our Bartlett customer family ??
I had read a number of stellar reviews so I decided to give Bartlett a call. Very impressed with their customer service and low price. Installed a new system, did a great job, cleaned up afterward. I highly recommend Bartlett based on my experience.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Robert! We are happy to hear that you were impressed with our pricing, customer service, and HVAC service. Thank you for trusting Bartlett HVAC to install your new Carrier heat pump and air handler!
The team quickly provided a quote, retrieved materials, and installed two HVAC systems. They were efficient and effective.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Farrah! We are proud to know that our entire install crew provided you with a great installation experience. Thank you for trusting Bartlett HVAC with installing your 2 new Carrier furnace and AC systems!
Three A/C units installed and very pleased with the results.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Scott! We are happy to hear that you were pleased with the results of your new Carrier AC systems and your Fujitsu mini-split. We know a new system is an investment and we are grateful to know that you chose Bartlett HVAC to perform the installation, so we strive to provide the best service experience possible. Thank you for trusting Bartlett Heating & Cooling with all your HVAC needs!
We have had maintenance with Bartlett for years. They have fixed one of our HVAC's a couple of times so we decided to replace it before it completely failed. I received a call from Karen in the morning letting me know that the crew was on their way. They prepped the path to the attic and when they were done, you couldn't tell that anyone had just been replacing some heating and cooling equipment. They explained the operation of the new thermostat and did not leave until everything was to my satisfaction. As always, great service from Bartlett.
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review, Jonathan! We are beyond honored to know that you trust Bartlett Heating & Cooling with everything from your furnace maintenance, AC repair, to AC and furnace replacement! We know schedules are hectic, especially around the holidays, so we will always call you when we are on the way and work thoroughly and efficiently to replace your system without disrupting you or your schedule. We know a new Carrier AC and furnace is a big investment, so we are always happy to explain how everything operates! Thank you for trusting Bartlett Heating and Cooling with all your HVAC needs. We know you will love your new HVAC systems!
Installation went well. Installers were very professional and knowledgeable.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Arthur! We are happy to hear that you were impressed with our installation crew and their expert HVAC knowledge. Thank you for trusting Bartlett HVAC to install your new Carrier HVAC system! We know you will love it!
Very positive. Excellent communication with Bartlett’s professionals!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Eddie! We strive to communicate and keep you and your family involved and in the know about the entire installation process. We are proud to know that we provided you with a positive experience! Thank you for trusting Bartlett HVAC to install your new mini split!
They arrived on time and showed me what was wrong and what they needed to do. They took their time and succeeded.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Arely! A new HVAC system is a big investment, so we strive to provide excellent service from the moment you call in until we leave your home. This includes arriving on time and being thorough with our work. We are so happy to hear our installation crew had the opportunity to share their expert HVAC knowledge with you. Thank you for choosing Bartlett Heating and Cooling!
Everything went smooth, requesting for quotes, a follow-up call from the office and finally, The installation was done perfectly. Thank you, Bartlett and Installer team.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Anwar! We know that buying a new HVAC system is a big investment, so we strive to provide the best service from the moment you call in until we leave your home. We are so happy to hear that you were impressed with the installation process. Thank you for trusting Bartlett Heating and Cooling to install your two new Carrier HVAC systems. We know you will love them!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Stephanie! We strive to provide you with exceptional service at great pricing. Thank you for choosing Bartlett HVAC!
Brent and the other members of the Bartlett install team did a wonderful job! We are thrilled with our new HVAC systems. They were on time, neat and explained how to operate the new systems!
Response from Bartlett Heating & Cooling:
Thank you for the 5 star review of our installation team. We know that investing in a new HVAC system is a big deal, so we send out only the best team to perform the installation, as well as go over everything the system has to offer with you. We are honored that you have chosen Bartlett HVAC to take care of this for you :)
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Dimitri! We are proud to hear that Brent and our installation crew provided you with exceptional service. Thank you for choosing Bartlett HVAC!
Work done in a timely manner, crew very friendly and informative
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Mark! We are proud to hear that our installation crew provided you with exceptional customer and HVAC service. Thank you for choosing Bartlett Heating and Cooling!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Kevin! We are happy to hear you were impressed with the installation process. Thank you for choosing Bartlett HVAC to install your new Carrier HVAC system!
They were on time, professional and very helpful during the explanation of the equipment. I would highly recommend!!!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of your installation, Barbara! We are so happy to hear that you were pleased with Thomas and Brent’s expert HVAC knowledge and skill. Thank you for trusting Bartlett Heating and Cooling to install your new system and thank you for highly recommending Bartlett!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Bartlett HVAC, Josaine!
They came out quickly. Very professional.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Tracy! We are honored to know that we provided you with 5-star service. Thank you for choosing Bartlett Heating and Cooling!
I just bought a new house and the first day my furnace went out. That evening I choose a furnace and next day it was installed. Bartlett also let me use a temporary spot cooler to keep us comfortable that first night. Brent and Thomas were my heroes who came the next day. To say they were excellent is an understatement. The team was prompt, clean, professional, and did an amazing install. Brent was very respectful and explained everything to my wife. There’s no better HVAC company out there. I highly recommend Bartlett heating and cooling. Great job Bartlett and thank for taking such great care of my family and I.
Response from Bartlett Heating & Cooling:
This put a big smile on our faces, Jeff! Thank you for the 5-star review and all the kind words about Bartlett HVAC and our installation team, Brent and Thomas! We are proud that they provided you with an extraordinary installation experience. We take great pride in doing the job right, and we are happy to hear that Brent and Thomas exemplified our values. Thank you for choosing Bartlett Heating and Cooling, and congratulations on the new house and system!
Nothing instills confidence more than an experienced, skilled technician. They arrived on time and provided the service I contracted for.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review! We are so happy to hear that you were impressed with their expert HVAC knowledge and skills! We know that your time is valuable, so we aim to always arrive within your time slot. Thank you for calling Bartlett Heating and Cooling, Kevin!
Had a complete HVAC replacement including ductwork. The team arrived promptly. They were very professional and performed the work faster than I Imagined it could be done. I am so happy with the replacement option that I chose. They gave me 4 proposals to choose from! I was never pressured to choose the highest priced or choose any add-ons . 5STARS!!
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review, Paula! We are happy to hear that you were impressed with the entire installation process. We take a lot of pride in getting the job done right and that you are 100% happy with the services we provide, so it puts a big smile on all our faces to know that we accomplished that. Thank you for choosing Bartlett Heating and Cooling to install your new Carrier HVAC system!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and for the opportunity to install your new Carrier HVAC system, Jennifer! We are honored that you chose Bartlett Heating and Cooling!
This is the second time we have purchased a new AC unit from Bartlett. Both times they have been professional, prompt and reasonably priced. I wouldn’t hesitate to use them again.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Ben! We are happy to hear that we provided you with top notch Bartlett service on both of your new installs. Thank you for choosing Bartlett HVAC and enjoy your new Carrier HVAC system!
I cannot say enough about my service today.Both young service men was polite and worked very hard to get my air up and running. I will spread the word what a great company
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review! We are so glad that Brent and Thomas provided you with awesome service during the installation process! Thank you for calling Bartlett HVAC and an even bigger THANK YOU for spreading the word. We are always excited to add new members to our customer family, especially if they are anything like you, Carol Ann!
Arrived on time, answered all my questions, worked diligently until the job was complete.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Ty! We are so happy to hear that Brent and Thomas provided you with top notch service while installing your new Carrier AC system. Thank you for trusting Bartlett Heating and Cooling with all your HVAC needs!
The service was great and everyone with the crew was nice and professional! Thank you!!
The cost of replacing an HVAC system has more than doubled recently. We purchased the most basic economical unit and it was still a shock to see the price - what should have paid for top-of-the-line. However, the excellent service and professional work of our installation team was worth it, their performance confirmed that we had made the best decision to go with Bartlett. Great company, the best people, excellent service.
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review of your recent install, Michele! You are right, material prices have gone up a good deal lately, but we are committed to ensuring that our level of service increases too! We at Bartlett HVAC value our customers above all else, so we are so proud to know that our installation team exemplified all of our core company values and provided you with an excellent installation process. We are honored to hear you speak so highly of our company and team and we couldn’t do it without fantastic clients like you and your family. Thank you for choosing Bartlett Heating and Cooling to install your new HVAC system!
The crew came out and replaced two units in just a few hours; super efficient and well-mannered group of guys. The only small gripe I have: y’all gotta watch for outside wires ;) Thankfully no permanent damage, so just a lesson for next time. I would absolutely work with these guys again!
Great company with great technicians
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review! We are honored and thankful to know that you have trusted Bartlett Heating and Cooling with all of your HVAC needs for the past decade! We are proud to know that we have great customers like you and George!
The installation process was performed in a very professional manner. The workers were very careful to protect the interior of our home as they brought in the new equipment and removed the old equipment. I highly recommend using Bartlett to everyone. We are very happy the overall experience.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Barbara! We are so happy to hear that you were pleased with our entire install process along with our installation team. We know home is where the heart is, so we place a lot of value in leaving your home as nice as when we first came in. We appreciation you recommending us, because that means we get more awesome clients like you! Thank you for calling Bartlett HVAC to install your new HVAC system.
Replaced my HVAC system within the allotted time and for the price I was quoted.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, John! We know your time is valuable so we strive to always arrive within the time frame we gave you. Thank you for trusting Bartlett HVAC to install your new Carrier HVAC system!
Every one that worked on the problem seemed to be very knowledgeable and I was very pleased with the short amount of time spent correcting the problem. All of the employees were very polite and caring.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Mary Ann! We are so happy to hear that you were impressed with our team and that we were able to provide you with a timely solution. Thank you for choosing Bartlett Heating and Cooling to install your new Carrier heat pump and air handler!
These guys worked efficiently to get us up and running quickly.
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review of Brent and our install crew! We are so happy to hear that you were impressed with our team. Thank you for choosing Bartlett Heating and Cooling to install your new Carrier HVAC system, Michael!
I would definitely recommend Bartlett heating and cooling great company!
Response from Bartlett Heating & Cooling:
Thank you for the awesome review, Kim! We are honored to know that we are the HVAC company that you trust to not only install your new mini splits, but also the company you know you can trust to do the job right for your friends and family as well. Thank you for recommending Bartlett Heating and Cooling!
All technicians were friendly, explained things well & did a great job
Response from Bartlett Heating & Cooling:
Thank you for the review, Mary! We are so happy to hear that you were pleased with our install crew. Thank you for choosing Bartlett Heating and Cooling to install your new Carrier AC system!
Great customer service.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and for choosing Bartlett Heating and Cooling to install your new Carrier HVAC system, Chris!
terrific. excellent installation. quickly and neatly done
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of our installation crew, Mark! Our job is to keep your home comfortable, so that includes leaving your home just as clean as when we came in! Thank YOU for choosing Bartlett Heating and Cooling to install your new Carrier HVAC system. Welcome to the Bartlett HVAC customer family!
Brent and his team were very professional and courteous😊
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Brent and our installation crew! We are so happy to hear you were pleased with our services, Michelle! Thank you for trusting Bartlett Heating and Cooling to install your new Carrier HVAC system!
Team showed up on time, got right to work. They cleaned up afterwards.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of our install crew, Katherine! We will always be thorough in your home, from installing your system to cleaning up after. Thank you for choosing Bartlett Heating and Cooling to install your new HVAC system!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and an even bigger thank you for choosing Bartlett Heating and Cooling to install your new Carrier HVAC system, Penny! We are so happy to have you and your family as long-time members of the Bartlett HVAC customer family!
Great crew. Very friendly and professional.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of our install crew, Nito! We know that a new HVAC system is a big investment and we thank you for trusting Bartlett Heating and Cooling to install your new HVAC system and provide zoning to allow your basement to be just as comfortable as the rest of your home!
Brent was here on time and was very professional.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Brent and our install crew! It is one of our highest priorities that we arrive within the time window, since we know how valuable your time is. Thank you for choosing Bartlett Heating and Cooling to install your new Carrier HVAC system, Jerry!
These men did a great job . We are very pleased.
Response from Bartlett Heating & Cooling:
Thank you for choosing Bartlett HVAC to install your new Carrier HVAC systems, Mike! We are so happy to hear that you were pleased with your HVAC installation. Thank you for the 5-star review!