Great Customer Service

Bob W - Smyrna, GA
55 days ago

I called your company late one day to see about getting my humidifier (installed by another company) working correctly. I asked the receptionist if I might speak with a technician or someone knowledgeable about humidifiers. She said all the technicians were out doing service calls and She would connect me with Travis in the parts department who might be able answer my questions or get me the help I needed. That turned out to be an understatement. In talking with Travis I found someone who would take the time to truly listen to what my problem was and then basically selling me on getting someone from your company with the highest level of knowledge regarding humidifiers to come on a service call and evaluate my HVAC system. He also took the time to tell me about the company itself. I was pleased to learn it was a family business with owners or relatives of owners living in my general area of Forest Park in Smyrna. The bottom line was he truly sold me on the expertise and professionalism of the company as well as the fact that it was locally owned and operated. I’m almost sure I kept him on the phone after his normal quitting time but he never seemed rushed or irritated with the extra time spent. Travis is an excellent spokesperson for your company and his manner is such that he provides a prospective customer with an example of true customer service that you then expect the rest of the organization to emulate. Travis is clearly a valuable asset to your company.

Well done

Eric - Atlanta, GA
301 days ago

Timely, pleasant and beat a competitor’s price.

Response from Bartlett Heating & Cooling:

Thank you Eric! We appreciate this feedback from your heating and cooling system replacement. Thank you for choosing Bartlett Heating & Cooling :-)