Years in the Industry: 10 years
Best Part of Your Job: When I see that my work has a positive effect on someone
Favorite Product We Recommend: Whole house humidifiers
Tommy is the best technician I have ever met. He is professional, respectful, knowledgeable, adept at his work, trustworthy, friendly, kind, compassionate, and a great listener ! I hope he is the only technician you guys ever send to this address as long as I'm living here. Top-notch, stellar performance, with impeccable character. It was a pleasure having him tend to our heat and AC needs.
Tommy did a great job explaining what he’s seeing during the tune up and where we might be able to improve and/or remove some strain that our system is feeling. He went above and beyond to help us understand what to look for to see if our systems are running optimally. Also, can’t beat the cost of the service agreement!
Tommy, our technician, was very professional and answered our questions in a more than satisfactory manner. He was attentive to the work he came to perform and extremely courteous during the entire time spent in our home. We love the work that he has done on our behalf!
Great experience. Really professional.
Employee took time to check furnace and AC unit And explained what he had done and made a couple of recommendations.
Quick, Informative, Handled all of my issues
Tommy is very friendly and curteous
I just left a long Yelp review for people to know that good customer service still exists! Vanessa and Tommy were so friendly and still very professional.
Tommy was great ! He explained the extra parts I needed and why I needed them for the unit. He even went beyond the typical service call and did some things for me around the air conditioning unit —- cleaning and flushing the pipes. Tommy is a super representative of your company !!!!
Tommy is our heating and cooling expert. Will always ask for him.
Quick response, and thorough troubleshooting with good results. Great tech, great service at market rates.
So glad we called Tommy at Bartlett’s
Tommy is an excellent service representative. He’s courteous, friendly, knowledgeable, and thorough. Each item on the service checklist was thoroughly analyzed and tested. As a customer, Tommy and Bartlett Heating and Cooling have exceeded expectations on every service visit. The commitment to excellence is very much appreciated.
5 stars ⭐️
I have been a Bartlett customer for over 20 and I have had consistently great service at a reasonable price. Their technicians are very knowledgeable, professional and on time. I highly recommend their services.
Very knowledgeable and polite.
Jimmy was very good. He explained every thing to me. I am so happy I found you on the Internet. Will tell my friends. Thank you
Tommy is a very fine technician and fixed the problem with dispatch.
Tommy is very friendly and proficient. I am very satisfied with the service.
Tommy was kind, thorough and knowledgeable. He was on time with a fair price. We will use you again.
It’s always good to work with pleasant people. Tommy is professional as well as friendly.
Tommy is awesome. Represents Bartlett well. He was able to assist me in getting thermostats connected to wifi. No one else had been able to help for the past 7 months. He was very patient and didn't give up. All businesses need employees like Tommy.
Provides quality service, very thorough with attention to detail.
Best experience with HVAC company
Tommy did a super job. Listened, explained and efficient in service of our units.
Tommy S. was very professional, courteous, and sincere. Would be glad to have him back out if another issue arises.
Again, we had a great experience in calling Bartlett to help us with an AC issue --- The assigned technician was the best!!! Thanks again for making life simple of us again.
Tommy worked swiftly and efficiently to locate the source of our A/C problem, then explained options. After replacing the thermostat, he explained Bartlett's Heating and Air 1 year service and repairs policy, which we did end up purchasing. We were very pleased with our friendly technician,Tommy,and the service/repair that he provided us!
First time using Bartlett Heating and Air and will be using their service again. Tommy was great, informative in letting me know what was the problem and he even fill my AC unit with coolant free of charge!!! Overall, very satisfy with my experience.
We have used Bartlett Heating & Cooling for at least the past 10 years and could not be happier with their service! Everyone from the office staff (Vanessa, Kali and others) to the technicians have been incredible over the years! Our technician that we have had for most, if not all, of those years has recently retired (hope Rick is enjoying his retirement!). Our new technician, Tommy, is equally fantastic! Very kind and professional! Explained everything and was very thorough! Can't thank Tommy and everyone at Bartlett enough for the years of continued exceptional service!
I am very happy with the service have been receiving all these years.
Tommy went above and beyond on todays service call. He is kind, great at explaining things, and just all around great! Thank you Tommy!
Quality company and their employees like Tommy are great! Provided services to our home for the past 3 football seasons.
We made an appointment with Bartlett based on reviews from Yelp. After filling out the online form, I heard from the Bartlett office the next morning. I was able to schedule a maintenance appointment at a convenient time within 2 days. Tommy arrived as scheduled (after a call from the office letting me know he was 10-15 minutes out). Tommy was great! He tolerated the dogs sniffing him while he checked our systems. He was very thorough and explained the entire process to us. What a great experience! Thank you Tommy and Bartlett! You have earned our business.