Years in the Industry: 10 years
Best Part of Your Job: When I see that my work has a positive effect on someone
Favorite Product We Recommend: Whole house humidifiers
Tommy was extremely helpful, professional, and thorough! He explained everything and helped us to understand the nature of the problem. Great job Tommy!
Excellent service; Prompt, courteous, great sense of humor. Attention to detail , knowledgeable, respectful of our home & furnishings. Cleaned up after finishing work. Tommy exemplifies the height of professionalism always ! Thank you Bartlett for another stellar experience.
Bartlett saved me from the winter tundra I called my home for two days. The crawl space flooded and the furnace needed to be repaired. They came out quickly, let me know what was going on and what the estimated cost would be. And Tommy is the man. Always has a smile and a has a great sense of humor. Thanks for everything!
We were recommended Bartlett by our neighbors and were not disappointed—from the front office to the service technician, Billy. Our furnace went out and we were able to get someone the same day. Unfortunately we needed a part that was not local, but they expedited it and came back as soon as it arrived; they went above and beyond. Billy recommended different solutions for our immediate problem as well as long-term maintenance. I felt that he was knowledgeable without trying to oversell or pressure. Definitely our go to company now!
Tommy was very professional and courteous.
Tommy was courteous & professional. Made recommendations but was not pushy
Awesome! Tommy is so very helpful and insightful. He explains everything he does with suggestions. He represents the company with a very professional customer service approach. Thank you
Tommy is the best technician I have ever met. He is professional, respectful, knowledgeable, adept at his work, trustworthy, friendly, kind, compassionate, and a great listener ! I hope he is the only technician you guys ever send to this address as long as I'm living here. Top-notch, stellar performance, with impeccable character. It was a pleasure having him tend to our heat and AC needs.
Tommy did a great job explaining what he’s seeing during the tune up and where we might be able to improve and/or remove some strain that our system is feeling. He went above and beyond to help us understand what to look for to see if our systems are running optimally. Also, can’t beat the cost of the service agreement!
Tommy, our technician, was very professional and answered our questions in a more than satisfactory manner. He was attentive to the work he came to perform and extremely courteous during the entire time spent in our home. We love the work that he has done on our behalf!
Great experience. Really professional.
Employee took time to check furnace and AC unit And explained what he had done and made a couple of recommendations.
Quick, Informative, Handled all of my issues
Tommy is very friendly and curteous
I just left a long Yelp review for people to know that good customer service still exists! Vanessa and Tommy were so friendly and still very professional.
Tommy was great ! He explained the extra parts I needed and why I needed them for the unit. He even went beyond the typical service call and did some things for me around the air conditioning unit —- cleaning and flushing the pipes. Tommy is a super representative of your company !!!!
Tommy is our heating and cooling expert. Will always ask for him.
Quick response, and thorough troubleshooting with good results. Great tech, great service at market rates.
So glad we called Tommy at Bartlett’s
Tommy is an excellent service representative. He’s courteous, friendly, knowledgeable, and thorough. Each item on the service checklist was thoroughly analyzed and tested. As a customer, Tommy and Bartlett Heating and Cooling have exceeded expectations on every service visit. The commitment to excellence is very much appreciated.
5 stars ⭐️
I have been a Bartlett customer for over 20 and I have had consistently great service at a reasonable price. Their technicians are very knowledgeable, professional and on time. I highly recommend their services.
Very knowledgeable and polite.
Jimmy was very good. He explained every thing to me. I am so happy I found you on the Internet. Will tell my friends. Thank you
Tommy is a very fine technician and fixed the problem with dispatch.
Tommy is very friendly and proficient. I am very satisfied with the service.
Tommy was kind, thorough and knowledgeable. He was on time with a fair price. We will use you again.
It’s always good to work with pleasant people. Tommy is professional as well as friendly.
Tommy is awesome. Represents Bartlett well. He was able to assist me in getting thermostats connected to wifi. No one else had been able to help for the past 7 months. He was very patient and didn't give up. All businesses need employees like Tommy.
Provides quality service, very thorough with attention to detail.
Best experience with HVAC company
Tommy did a super job. Listened, explained and efficient in service of our units.
Tommy S. was very professional, courteous, and sincere. Would be glad to have him back out if another issue arises.