Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 10 years
Best Part of Your Job: When I see that my work has a positive effect on someone
Favorite Product We Recommend: Whole house humidifiers
Local Reviews
Reviews powered by Nearby NowGreat customer service and cared for my pet!
Nicole - Smyrna, GA
Response from Bartlett Heating & Cooling:
Yes! We love our 4 legged customers too! Welcome to our Bartlett Heating and Cooling customer family :-) Thank you for taking the time to provide this review.
Wonderful Service Restoring Heat on Weekend Call
Jann - Smyrna, GA
Tommy did an excellent job finding and correcting the problem with our HVAC system when we made an emergency call on Saturday morning after it quit heating. He cleaned the furnace with chemicals and removed the dust, dirt, and fuzzy cat hair that had stopped air flow and made the furnace overheat. Then He installed an ionizing air filter to help prevent the problem from occurring again, and make much cleaner, healthier air for everyone to breathe. Thank you to Tommy and Bartlett Heating and Cooling for a job very well done! It's a delight to have you to take care of our HVAC system.
Response from Bartlett Heating & Cooling:
Thank you for this great 5 star review to kick off our Monday! We are so happy that you trusted Bartlett Heating and Cooling to repair your heating system this weekend. And like you mentioned, now your air is going to be a lot healthier, which is great timing for the allergy season we are about to enter :-). We truly appreciate your business and look forward to seeing you more often, since you are now a member of our Bartlett Heating & Cooling Service Agreement family!
Great service!
Wendy - Smyrna, GA
Tommy always does a great job at communicating to us the status of our systems. He's personable and professional.
Response from Bartlett Heating & Cooling:
Thank you Wendy! We are so glad that you are pleased with the Service provided by Tommy! Thank you for always choosing Bartlett Heating and Cooling for your maintenance and service :-)
Great service
DLA - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you! We appreciate your high marks and we will keep up the good work! Thank you for always trusting Bartlett Heating and Cooling :-)
Bartlett is superior
Peg - Smyrna, GA
Bartlett provides outstanding customer service. Tommy is the BEST!!!!
Response from Bartlett Heating & Cooling:
Thank you Peg! We are smiling ear to ear with this 5 star review of Tommy and know that he will be too :-). We truly appreciate your compliments and that you always choose Bartlett Heating and Cooling to provide your HVAC service.
Tommy 5 star service!!
Pamela - Marietta, GA
Tommy was very friendly and helpful. He was great at explaining the issues with my AC unit and was able to fix it and get it cooling quickly. I highly recommend Tommy for technician of the year!
Response from Bartlett Heating & Cooling:
Thank you! We really appreciate this 5 star review of Bartlett Heating and Cooling and the BIG shout out to Tommy. Consider your nomination officially submitted :-). Thank you so much for choosing Bartlett Heating and Cooling.
Great service
Bobby - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Bobby! We are so glad to see that you are pleased with our service :-). Thank you for trusting Bartlett Heating and Cooling to repair your air conditioner today.
Very knowledgeable associate, extremely efficient
Robert - Mableton, GA
Tommy is an excellent representative of your company
Response from Bartlett Heating & Cooling:
Thank you for this wonderful feedback on Tommy! We feel very fortunate to have him on the Bartlett team! Thank you for always choosing Bartlett Heating and Cooling :-)
Tommy was great! Very helpful
Daniel - Smyrna, GA
Response from Bartlett Heating & Cooling:
We are so glad you liked Tommy! We are really proud to have him on our team. Thank you so much for calling on Bartlett Heating and Cooling to provide maintenance on your cooling system :-)
Excellent every step of the way
Kay - Smyrna, GA
My service tech Tommy and the entire Bartlett staff is always friendly and helpful. Tommy goes the extra mile to be sure I am fully informed, thoroughly serves my HVAC system, helps set up my thermostat for wireless control, etc. I highly recommend Bartlett.
Response from Bartlett Heating & Cooling:
Thank you Kay! We are so glad to see that Tommy goes the extra mile! We really appreciate these kind words about the Bartlett Team and look forward to continuing to provide this level of service. Thank you for being a great Bartlett Heating and Cooling Service Agreement member :-)
Great as usual
Steve - Smyrna, GA
Great service.
Response from Bartlett Heating & Cooling:
Thank you! We are glad to see that our service is consistently great, as that is certainly what we strive for! Thank you for being an important member of our Bartlett Service Agreement family :-)
Great service
Kristen - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Kristen! I am so glad to see that you are pleased with your Bartlett Heating & Cooling AC maintenance. Now that you are a Bartlett Service Agreement member, you will be getting a lot more of this great service :-). Thank you for calling on Bartlett!
Helpful, polite service!
Kelly - Smyrna, GA
Tommy was great! He troubleshooted our problem, helped us understand the system layout and issue, and was very courteous in our home. We will ask for him every time!
Response from Bartlett Heating & Cooling:
Thank you for these kind words about Tommy! We think he is pretty great too :-). I have marked him as your preferred technician for the next time you call. Thank you for calling on Bartlett Heating & Cooling to help you out !
Consistent dependable service
Joyce - Smyrna, GA
Tommy is a super technician and like having the consistency of the same person for my yearly checks.
Response from Bartlett Heating & Cooling:
Thank you for the compliments and we agree wholeheartedly that Tommy is a super technician! We are also glad to hear that you like having the same technician for each service, which we always try to do. Again, thank you for this review and thank you even more for being a Bartlett Heating and Cooling Service Agreement member :-)
Great experience. Very professional technician.
Terri - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you! We are so happy to hear that you had a great experience! Thank you for trusting Bartlett Heating and Cooling to perform your AC maintenance :-)
Perfect service.
Donna - Smyrna, GA
Prompt, efficient, respectful and professional. As always!
Response from Bartlett Heating & Cooling:
Thank you Donna! It has always been such a pleasure working with you! Thank you for always calling on Bartlett Heating & Cooling to provide your HVAC service :-)
Excellent service and right on time !!
Dawn - Smyrna, GA
Tommy was on time and super nice - went above and beyond to clean my unit which had not been serviced in awhile, I will call on you when I need my AC serviced for sure....and Thank You for coming so quick !
Response from Bartlett Heating & Cooling:
Thank you for this great review of Tommy and the service provided. And we are especially glad to know that you plan to call on us in the future :-). Thank you so much for choosing Bartlett Heating & Cooling!
very pleased.
Cheryl - Smyrna, GA
Tommy was efficient, friendly and prompt.
Response from Bartlett Heating & Cooling:
Thank you Cheryl! I know these kind words about Tommy will bring a smile to his face :-). We really appreciate you choosing Bartlett HVAC as your service provider!
Great
Louisa - Smyrna, GA
Excellent service person.
Excellent service
Mark - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Mark!
Above and beyond
Nito - Smyrna, GA
Overall great experience. Tommy showed up early and was ready and able to fix everything. I knew a couple of things needed attention. He also brought to light a couple other items.
Response from Bartlett Heating & Cooling:
We are so happy to hear of this great experience! And Tommy will really appreciate this recognition :-). Thank you for this 5 star review and thank you for choosing Bartlett Heating & Cooling!
HVAC Service
Anne - Mableton, GA
Excellent Technician
Response from Bartlett Heating & Cooling:
Thank you!
Great Service!!!
Patsy - Smyrna, GA
This was our first time to use Bartlett after reading all the great reviews! Our Tech Tommy arrived on time, was very knowledgeable, and so very nice! As we had not had our units serviced in a while, he suggested & fixed some things that needed to be done! We are now on a yearly contract, very reasonable, to keep our older units working well! I highly recommend Bartlett!
Response from Bartlett Heating & Cooling:
Hi Patsy! We are so glad you called on us to take care of your HVAC system. And it sounds like Tommy took really good care of everything. We are so proud to have him on our team! We really appreciate you taking the time to write this 5 star review and for recommending Bartlett HVAC. Welcome to the Bartlett family! We looking forward to providing this level of service with each visit!
Got my home air conditioner working. The best service.
Keith - Kennesaw, GA
Have a newborn daughter needed the house cool for her. Tommy got the air working! Now cool and comfortable for my family
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review. I am so glad Tommy was able to get your system back up and running....especially with a newborn in the house. We've gotta keep those sweet little ones nice & comfy! Thank you for trusting Bartlett HVAC to take care of this for you.
Great service. Tommy wad wonderful
Lorraine - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of Tommy! We appreciate your business :-)
Amazing customer service!
Carol - Marietta, GA
Tommy performed a miracle! Shannon, he needs a raise!
Response from Bartlett Heating & Cooling:
I'm glad to hear Tommy was able to take care of this for you. I am of course, going to have to make sure he never lays eyes on this review and your suggestion of a raise! Totally kidding :-). Tommy IS great!
Great service
Aj - Smyrna, GA
Had heard good things about Bartlett in the community. Scheduled a service call as a new customer and got the 'next available' appointment. I called to check status when it was a few minutes prior to the time (had been told the service tech would call when en route) and was informed (accurately) that it would be a 30-40 minute delay. Mr. Tommy arrived, after the promised call, in a well marked service van, in uniform and proceeded to address the problem. Very professional, very courteous, very informative and a pleasure to deal with. I signed up for an annual service contract when I paid for the service call. Mr. Stamps is a stellar representative of a family owned business that lived up to its good reputation. I expect that if all Bartlett's employees are anything like him, they will always have my business.
Response from Bartlett Heating & Cooling:
Wow! What a wonderful review of Tommy! We will definitely read this aloud at our next company meeting and give Tommy a huge pat on the back. I am so glad you called Bartlett and so glad we lived up to our good reputation! We all strive for this each day. We really appreciate your business and thank you for taking the time to share this. And welcome to the family :-)
6 mos maaintenance
Ms Clever - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Ms. Clever!
Great service!
Sharyn - Smyrna, GA
Tommy is always friendly and we get great service
Response from Bartlett Heating & Cooling:
Thank you for this feedback on Tommy! We appreciate your business :-)
Very nice guy!
Kristi a - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you!
As always, Tommy gave us great service!!
Clark - Smyrna, GA
I would (and do) recommend Bartlett to anyone I know who has heating or ac issues.
Great service!
Jill - Smyrna, GA
Tommy very knowledgeable and provides excellent service! Always has a smile!
Response from Bartlett Heating & Cooling:
Thank you! You are right, Tommy always has a smile! We appreciate these kind words and we appreciate your business :-)
Great Service
Preston - Smyrna, GA
Tommy is professional, courteous, and knowledgeable. He gets the job done right every time.
Response from Bartlett Heating & Cooling:
Thank you Preston! This is great feedback on Tommy and we will definitely give him a big "Atta Boy!" at our next meeting!
Great service
Carlyle - Smyrna, GA
Response from Bartlett Heating & Cooling:
thank you!
Great service
Maude - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you!
Great service!
Betsy - Smyrna, GA
Tommy was terrific - very friendly and professional. He gave us a variety of options and was very knowledgeable.
Response from Bartlett Heating & Cooling:
We really appreciate these kind words about Tommy. Thank you for your business!
Good Job
Ilene - Smyrna, GA
Very pleasant man and I was pleased with what he told me.
Response from Bartlett Heating & Cooling:
Thank you for the feedback on Tommy! We are pleased that you are pleased :-). Thank you for your business.
Always great service by people who " know their business"!
Mary - Smyrna, GA
Tommy has been to my home at least two times, I have a new unit that Bartlett installed last August. He always has what he needs And is very friendly and professional . He comes, gets the work done efficiently and is on his way. If I ever have any questions ,He takes the time to help me understand and shows me what to do to operate my thermostat, had some trouble understanding how to set it. Etc. I will continue to keep my twice a year check up contract because I know it is best for my unit to be inspected often. I'm grateful that the men you send are always very knowledgeable about my Unit, so appreciate the kind and professional attitude of Tommy, great employee , I'm sure.
Response from Bartlett Heating & Cooling:
This is just such a wonderful review that I cannot wait to read it to the entire team at our next meeting. I mean, wow! I can't thank you enough for these kind words about Tommy. We think he is pretty fantastic too and yes, he is a great employee :-). We are very appreciative for your continued business and for taking the time to provide this review. We look forward to providing your HVAC service at this level for years to come!
Great service.
Sterling - Mableton, GA
Guys were professional and efficient.
Response from Bartlett Heating & Cooling:
Thank you for these kind words about Brent & Bo. Thank you for trusting Bartlett HVAC to replace your HVAC system! We really appreciate your business!
Always great service from Tommy.
Lance - Mableton, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of Tommy! He IS great and we are so glad to have him on the team. And thank you for being a Bartlett customer-we really do appreciate your business!
Great Service
Jani - Smyrna, GA
Tommy always delivers great service and is a good representative of the Bartlett brand.
Response from Bartlett Heating & Cooling:
Thank you for the 5 star review of Tommy! We feel really lucky to have him on our team! We appreciate you choosing Bartlett Heating & Cooling :-)
The Beat Service Tech EVER!!!
Amy - Smyrna, GA
Just can’t aay enough great things about Tommy and Bartlett. You’re people are what set your business apart. Thank you for the super fast house call. Tommy is amazing.
Great service
Corey - Smyrna, GA
Very professional and friendly
Great service
Cornelius - Mableton, GA
Very knowledgeable about what we need. Great overall experience.
Our First Experience!
PeterDicenso - Smyrna, GA
Tommy was extremely helpful, professional, and thorough! He explained everything and helped us to understand the nature of the problem. Great job Tommy!
Tommy is the absolute best technician we have ever known.
Gini - Atlanta, GA
Excellent service; Prompt, courteous, great sense of humor. Attention to detail , knowledgeable, respectful of our home & furnishings. Cleaned up after finishing work. Tommy exemplifies the height of professionalism always ! Thank you Bartlett for another stellar experience.
Excellent
Kurt - Smyrna, GA
Bartlett saved me from the winter tundra I called my home for two days. The crawl space flooded and the furnace needed to be repaired. They came out quickly, let me know what was going on and what the estimated cost would be. And Tommy is the man. Always has a smile and a has a great sense of humor. Thanks for everything!
AMAZING Service
Courtney - Smyrna, GA
We were recommended Bartlett by our neighbors and were not disappointed—from the front office to the service technician, Billy. Our furnace went out and we were able to get someone the same day. Unfortunately we needed a part that was not local, but they expedited it and came back as soon as it arrived; they went above and beyond. Billy recommended different solutions for our immediate problem as well as long-term maintenance. I felt that he was knowledgeable without trying to oversell or pressure. Definitely our go to company now!
Follow up 6 month check up
Burt - Mableton, GA
Response from Bartlett Heating & Cooling:
Thank you!
Great service!
Stanley - Smyrna, GA