Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 10 years
Best Part of Your Job: When I see that my work has a positive effect on someone
Favorite Product We Recommend: Whole house humidifiers
Local Reviews
Reviews powered by Nearby NowGreat service, great company
MARGIE - Smyrna, GA
Been a Bartlett customer for years. Never disappointed!
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review, Margie! We are so happy to hear that we have continued to impress you for all these years! We are honored to provide great service to such great customers, like you. Thank you for choosing Bartlett Heating and Cooling.
Great Service
Wayne - Smyrna, GA
Tommy came out at the time promised and went above and beyond our expectations. He was very friendly and competent. Thank you Tommy!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Wayne! We know that this review will put a big smile on Tommy’s face. We are so happy to hear that Tommy went above and beyond for you and that he was able to repair your AC system on the same day. Thank you for calling Bartlett HVAC!
Great technician
Yolande - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Yolande, and welcome to the Bartlett HVAC service agreement family!
Awesome service!
Diane - Smyrna, GA
Tommy was thorough and knowledgeable and quickly fixed my air conditioning problem.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Diane! We are so happy to hear that you were impressed with Tommy’s expert HVAC knowledge and that he was able to repair your AC today. Thank you for calling Bartlett Heating and Cooling!
Great, Fast, Honest Service
Mike - Smyrna, GA
Worked me in their busy schedule to get my A/C working ASAP. Tommy was professional, friendly, and fast.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Michael, and a big THANK YOU for trusting Bartlett HVAC to repair your AC system on a hot 100-degree day! Welcome to the Bartlett Service Agreement family; we look forward to seeing you in a couple of months for your semi-annual HVAC maintenance!
The Best
CH - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and for choosing Bartlett HVAC to keep your home cool this Summer, C.H. We think YOU are the best!
Wonderful service
Aimee - Smyrna, GA
Tommy is a really good person and technician. We love when he comes to help us.
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review of Tommy! We are happy to know you love seeing him, because we love seeing awesome clients like you and Charles! We will make sure to note your account that you would prefer Tommy to be the technician who keeps your home comfortable. Thank you for choosing Tommy and Bartlett HVAC to repair your AC system, Aimee!
Tommy was Great!
Bartley - Smyrna, GA
Tommy was very knowledgeable and pleasant to talk with. Great personality and couldn’t have had a better experience.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Bartley! We are so happy to hear you were pleased with Tommy’s service. Thank you for choosing Bartlett Heating and Cooling and welcome to the service agreement family!
Knowledgeable, Efficient and Friendly!
Rachel - Smyrna, GA
Tommy called before he arrived and came fully prepared to repair our broken HVAC system. He was knowledgeable, thorough and even took time to answer questions we had about our units. Awesome service and a great attitude! Couldn’t ask for a better experience.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Rachel! We keep our trucks fully stocked and our goal is to always have your system back up and running efficiently by the time we leave. It is easy to always have a great attitude when we have great clients like you! Thank you for choosing Bartlett Heating and Cooling to keep your home cool and comfortable this Spring!
Great service and compassion!
Ashley - Smyrna, GA
While having my units serviced Tommy found a gas leak. Quickly informed me of this danger and and told me what to do. Once finished with servicing my equipment Tommy stayed and waited for the gas company and made sure that the gas was turned off. This meant a lot to me as a single woman and homeowner!
Response from Bartlett Heating & Cooling:
Thank you for this wonderful review of Tommy! Our "Pride Meter" tops out when we see that one of our technicians is able to do something that is so meaningful to you. We truly appreciate this feedback on Tommy and will be sure to give him a BIG pat on the back at our next company meeting. Thank you for trusting Bartlett Heating and Cooling with your HVAC service and maintenance :-)
GREAT CUSTOMER SERVICE!
Cheryl - Smyrna, GA
Tommy was awesome- thorough and patient, and answered all my questions even when I asked again. He showed me how to reset the thermostat, as I couldn’t figure it out. He discovered a couple of repairs that were needed. I appreciated his discovery, as it might prevent damage to the system and my home. Thank you so much, Tommy!
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review of Tommy! We are so happy to hear that Tommy went above and beyond at your AC maintenance. We couldn’t have great customer service without great customers like you, Cheryl! Thank you for choosing Bartlett Heating and Cooling to perform all of your HVAC needs!
Great service.
Ola - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Ola! We are honored that you chose Bartlett Heating and Cooling to perform your AC maintenance!
Thanks
Jim - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank YOU, Jim, for the 5-star review and for choosing Bartlett Heating and Cooling for your semi-annual HVAC maintenance!
Great company!
Melinda - Smyrna, GA
Tommy just performed a Winter check-up on my new furnace & replaced my filter. He was friendly & very informative. EVERYone at Bartlett is extraordinarily nice, including Patti & Karen in the office. All of my interactions with the company have been extremely positive!!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Melinda! We LOVE our customers, so we are always happy to speak with you! Whether it is a maintenance, a filter change, or a service call we can guarantee that you’ll hear a smiling voice on the other side of the phone. We are honored you trust Bartlett HVAC with keeping your home comfortable and we look forward to more positive experiences with you in the future!
Great service for maintenance
Jan - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Bartlett Heating and Cooling, Jan! We are happy to hear that you were pleased with your recent maintenance on your furnace!
Tommy (and Bartlett ROCKS!!!)
Karen - Marietta, GA
Bartlett and it’s family of employees are out giving top-notch service again!!! This evening I had the pleasure of Tommy’s expertise and service when I requested call out check for humidity levels. As the Bartlett employees always do, Tommy educated me and explained exactly what I needed to do to keep things in check. I can’t say enough how pleased I am with Bartlett service. They have got a life or in this customer!!!
Response from Bartlett Heating & Cooling:
Wow! Thank you for the 5 star review of Tommy, Karen! Home is where your heart is, so we promise to always treat it as if it were our own home and help you take care of it in any way we can. Tommy has been on the Bartlett Heating and Cooling for a long time and in the industry even longer, so he is an expert in the trade and always happy to share his knowledge. Our goal is to have lifelong customers, so we are happy to see that we are nailing it!
Very thorough and explained everything
Ken - Smyrna, GA
Tommy was awesome
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Bartlett Heating and Cooling, Ken! Welcome to the Service Agreement family, we know Tommy will continue to impress every time he comes out!
Great Service
Dave - Smyrna, GA
Tommy deserves 15 stars (out of 5). He is friendly, professional, thorough, and knowledgeable…Not necessarily in that order.
Response from Bartlett Heating & Cooling:
We like to say thank you for the 5-star review, but that doesn’t apply here because we have a lot more to thank you for! Thank you for the 15-star review, thank you for being a long time Service Agreement member, and thank you for all the kind words about Tommy! We could go on for a lot longer, but we might run out of room, so to sum it up thank YOU for being loyal to Bartlett Heating and Cooling for so long. We couldn’t do it without you, Dave!
Tommy’s review
Armando - Smyrna, GA
He is awesome!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Armando! On behalf of Tommy and the whole Bartlett Heating and Cooling team, we think you’re awesome too!
Great service, very informative
Don - Smyrna, GA
Tommy did a great job inspecting our HVACs and letting use know what’s needed.
Bartlett is always the best !
Gini - Atlanta, GA
We have used Bartlett for our heating & Air services & equipment for thirty years & never been disappointed.! Tommy is absolutely top notch & always goes the extra mile plus ! Thank you ! Thank you !
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Gini, but most importantly thank YOU for being a part of the Bartlett HVAC customer family for so long! Our team at Bartlett Heating and Cooling can provide top notch service, because we have top notch customers like you!
Bi-annual service.
Levi - Smyrna, GA
Tommy was prompt and friendly... He is familiar with my home and takes care of business.
Response from Bartlett Heating & Cooling:
Thank you for this great review of Tommy! And thank you for choosing Bartlett Heating and Cooling for all of your HVAC maintenance needs :)
Always great service!!
Clark - Smyrna, GA
Tommy is the total professional!!! Always on time....and does the job right the first tim. Bartlett is number one in my book!!
Fabulous service
Alice - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review Alice! It means so much to us at Bartlett Heating and Cooling. We know Tommy will continue to impress you with fabulous service!
Great service as always!
Trish - Smyrna, GA
Tommy provided great service as always today for the routine inspection of my furnace. He's always very thorough and professional.
Response from Bartlett Heating & Cooling:
Thank you, Trisha, for this 5-star review of Tommy and a special thank you for counting on Bartlett Heating and Cooling for your HVAC maintenance and services for all these years!
Great Service
Meredith - Smyrna, GA
Love Tommy! Trust him 100% in my home when not there
Response from Bartlett Heating & Cooling:
Thank you, Meredith, for this 5-star review! Our motto at Bartlett Heating and Cooling is “Small town integrity in the big city.” We take pride in being a trust worthy HVAC business. Tommy is a great example of the “Bartlett” way!
Excellent service as usual!
Melanie - Smyrna, GA
Tommy always provides excellent, efficient and professional service. We trust his knowledge and he always gives great recommendations.
Response from Bartlett Heating & Cooling:
Thank you Melanie! We are so proud to have Tommy on the Bartlett HVAC team and are happy to see that you are 5 star pleased with his service :-). Thank you for always calling Bartlett Heating and Cooling for all of your furnace and AC service and maintenance!
Great Service
Sherri - Austell, GA
I love this company and Tommy the Technician! Refer everyone to you all the time!
Response from Bartlett Heating & Cooling:
Thank you Sherri! We think you are pretty great too! I know Tommy the Technician will be so happy that you gave his service 5 stars today. And THANK for referring us to your friends and family!! We truly appreciate you :-)
Dependable, prompt, professional service!
Tina - Smyrna, GA
Highly recommend Bartlett! Proven to have outstanding knowledgeable HVAC technicians and competitive pricing. Dependable over the years!
Response from Bartlett Heating & Cooling:
Thank you Tina! This 5 star review means the world to us. We are proud to have some of the most knowledgeable technicians on our team! Thank you for choosing Bartlett Heating and Cooling to service your heating & cooling system :-). We appreciate you!
Great Service
Corey - Mableton, GA
Response from Bartlett Heating & Cooling:
Thank you Corey! We are so glad to see that we provided great service today. Rest assured, we will provide this same great service every time you call on Bartlett to service your heating and cooling systems. Thank you for choosing Bartlett Heating & Cooling!
Great as always!
Frances - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Frances! We love seeing "Great AS ALWAYS"! Our goal is to provide great service every time we come to your home. Thank you for choosing Bartlett Heating and Cooling to provide all of your HVAC service and maintenance. You are an important member of our Service Agreement family :-)
Great service professional
Clement - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Clement! We know this was your 1st time giving Bartlett Heating & Cooling a call and we are so happy that you are pleased with our service! We hope you will not hesitate to call on us for all your future HVAC service and installation needs :-)
Excellent Service
Kevin - Smyrna, GA
Tommy was professional and resolved the issue.
Response from Bartlett Heating & Cooling:
Thank Kevin for this 5 star review of Bartlett Heating & Cooling and Tommy! Keeping your HVAC system maintained is so important and we are honored that you chose Bartlett Heating and Cooling to tackle this for you. And now that you are a member of our Service Agreement family, we'll be showing you this 5 star level of service at least twice a year :-). Thank you again for choosing Bartlett.
Very Pleased!
Mark - Smyrna, GA
Highly recommend this firm! Bartlett does a great job of maintaining my HVAC system and of taking care of its customers. I have been with them for almost 20 years. Tommy, my service technician, is awesome.
Grateful to Bartlett Heating for Tommy S
Jeff - Smyrna, GA
Bartlett’s HVAC tech not only got my AC going again, courteously, quickly, and professionally, he also noticed a small leak in our hot water heater, helping me catch and correct it before it got worse, and saving us thousands in floor replacement. Thank you, Tommy! And thank you, Bartlett Heating and Air!
Response from Bartlett Heating & Cooling:
Thank you Jeff! I am so glad Tommy noticed that leak! We are so happy to see these high marks for Tommy :-) Thank you for always calling Bartlett Heating and Cooling for your HVAC maintenance and service.
Great service, fantastic technician!
Christy - Mableton, GA
I have gotten my service from Bartlett for 3 years and Tommy has been my technician from day 1. He is always thorough but also takes time to ge to know his clients.
Response from Bartlett Heating & Cooling:
Thank you Christy! We are so glad you are pleased with Tommy. We do work hard to send the same technician to your home so that you can get to know one another. We are all about the relationships! Thank you for choosing Bartlett Heating and Cooling for your HVAC maintenance and service :-)
Great service
Ping - Marietta, GA
Quick Service!
Mike - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you Mike! I am so glad we were able to get your AC system back up and running quickly :-). Thank you for calling on Bartlett Heating and Cooling to repair your air conditioning system!
Excellent Service
Erin - Smyrna, GA
Absolutely top notch service! Tommy has taken amazing care of my HVAC over the years and the ladies in the office are always so kind and helpful!
Response from Bartlett Heating & Cooling:
Thank you Erin! We are so happy that you are pleased with Tommy and we appreciate the "shout out" to the office team :-). Thank you for always choosing Bartlett Heating & Cooling.
Follow up needed
Mark - Smyrna, GA
Tech corrected the AC issue, but resulted in new issues with the thermostat. Verbally walked me through thermostat corrections, but it didn’t correct all remaining issues. On the schedule for followup call 48 hrs post to hopefully correct open items
Great service! Very knowledgeable and shares knowledge as well
Jasha - Marietta, GA
Actually took time to teach me
Air Conditioner Repair
Michelle - Smyrna, GA
Excellent service. Very knowledgeable and personable technician.
Response from Bartlett Heating & Cooling:
Thank you Michelle for this 5 star review of Bartlett Heating & Cooling and Tommy! We are so pleased that you are pleased with our service. Welcome to the Bartlett Heating & Cooling family. We look forward to providing this level of service with each visit to your home :-)
Great customer service and cared for my pet!
Nicole - Smyrna, GA
Response from Bartlett Heating & Cooling:
Yes! We love our 4 legged customers too! Welcome to our Bartlett Heating and Cooling customer family :-) Thank you for taking the time to provide this review.
Wonderful Service Restoring Heat on Weekend Call
Jann - Smyrna, GA
Tommy did an excellent job finding and correcting the problem with our HVAC system when we made an emergency call on Saturday morning after it quit heating. He cleaned the furnace with chemicals and removed the dust, dirt, and fuzzy cat hair that had stopped air flow and made the furnace overheat. Then He installed an ionizing air filter to help prevent the problem from occurring again, and make much cleaner, healthier air for everyone to breathe. Thank you to Tommy and Bartlett Heating and Cooling for a job very well done! It's a delight to have you to take care of our HVAC system.
Response from Bartlett Heating & Cooling:
Thank you for this great 5 star review to kick off our Monday! We are so happy that you trusted Bartlett Heating and Cooling to repair your heating system this weekend. And like you mentioned, now your air is going to be a lot healthier, which is great timing for the allergy season we are about to enter :-). We truly appreciate your business and look forward to seeing you more often, since you are now a member of our Bartlett Heating & Cooling Service Agreement family!
Great service!
Wendy - Smyrna, GA
Tommy always does a great job at communicating to us the status of our systems. He's personable and professional.
Response from Bartlett Heating & Cooling:
Thank you Wendy! We are so glad that you are pleased with the Service provided by Tommy! Thank you for always choosing Bartlett Heating and Cooling for your maintenance and service :-)
Great service
DLA - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you! We appreciate your high marks and we will keep up the good work! Thank you for always trusting Bartlett Heating and Cooling :-)
Bartlett is superior
Peg - Smyrna, GA
Bartlett provides outstanding customer service. Tommy is the BEST!!!!
Response from Bartlett Heating & Cooling:
Thank you Peg! We are smiling ear to ear with this 5 star review of Tommy and know that he will be too :-). We truly appreciate your compliments and that you always choose Bartlett Heating and Cooling to provide your HVAC service.
Tommy 5 star service!!
Pamela - Marietta, GA
Tommy was very friendly and helpful. He was great at explaining the issues with my AC unit and was able to fix it and get it cooling quickly. I highly recommend Tommy for technician of the year!
Response from Bartlett Heating & Cooling:
Thank you! We really appreciate this 5 star review of Bartlett Heating and Cooling and the BIG shout out to Tommy. Consider your nomination officially submitted :-). Thank you so much for choosing Bartlett Heating and Cooling.
Great service
Bobby - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Bobby! We are so glad to see that you are pleased with our service :-). Thank you for trusting Bartlett Heating and Cooling to repair your air conditioner today.
Very knowledgeable associate, extremely efficient
Robert - Mableton, GA
Tommy is an excellent representative of your company
Response from Bartlett Heating & Cooling:
Thank you for this wonderful feedback on Tommy! We feel very fortunate to have him on the Bartlett team! Thank you for always choosing Bartlett Heating and Cooling :-)