Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 10 years
Best Part of Your Job: When I see that my work has a positive effect on someone
Favorite Product We Recommend: Whole house humidifiers
Local Reviews
Reviews powered by Nearby NowExcellent service
Mark - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Mark!
Above and beyond
Nito - Smyrna, GA
Overall great experience. Tommy showed up early and was ready and able to fix everything. I knew a couple of things needed attention. He also brought to light a couple other items.
Response from Bartlett Heating & Cooling:
We are so happy to hear of this great experience! And Tommy will really appreciate this recognition :-). Thank you for this 5 star review and thank you for choosing Bartlett Heating & Cooling!
HVAC Service
Anne - Mableton, GA
Excellent Technician
Response from Bartlett Heating & Cooling:
Thank you!
Great Service!!!
Patsy - Smyrna, GA
This was our first time to use Bartlett after reading all the great reviews! Our Tech Tommy arrived on time, was very knowledgeable, and so very nice! As we had not had our units serviced in a while, he suggested & fixed some things that needed to be done! We are now on a yearly contract, very reasonable, to keep our older units working well! I highly recommend Bartlett!
Response from Bartlett Heating & Cooling:
Hi Patsy! We are so glad you called on us to take care of your HVAC system. And it sounds like Tommy took really good care of everything. We are so proud to have him on our team! We really appreciate you taking the time to write this 5 star review and for recommending Bartlett HVAC. Welcome to the Bartlett family! We looking forward to providing this level of service with each visit!
Got my home air conditioner working. The best service.
Keith - Kennesaw, GA
Have a newborn daughter needed the house cool for her. Tommy got the air working! Now cool and comfortable for my family
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review. I am so glad Tommy was able to get your system back up and running....especially with a newborn in the house. We've gotta keep those sweet little ones nice & comfy! Thank you for trusting Bartlett HVAC to take care of this for you.
Great service. Tommy wad wonderful
Lorraine - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of Tommy! We appreciate your business :-)
Amazing customer service!
Carol - Marietta, GA
Tommy performed a miracle! Shannon, he needs a raise!
Response from Bartlett Heating & Cooling:
I'm glad to hear Tommy was able to take care of this for you. I am of course, going to have to make sure he never lays eyes on this review and your suggestion of a raise! Totally kidding :-). Tommy IS great!
Great service
Aj - Smyrna, GA
Had heard good things about Bartlett in the community. Scheduled a service call as a new customer and got the 'next available' appointment. I called to check status when it was a few minutes prior to the time (had been told the service tech would call when en route) and was informed (accurately) that it would be a 30-40 minute delay. Mr. Tommy arrived, after the promised call, in a well marked service van, in uniform and proceeded to address the problem. Very professional, very courteous, very informative and a pleasure to deal with. I signed up for an annual service contract when I paid for the service call. Mr. Stamps is a stellar representative of a family owned business that lived up to its good reputation. I expect that if all Bartlett's employees are anything like him, they will always have my business.
Response from Bartlett Heating & Cooling:
Wow! What a wonderful review of Tommy! We will definitely read this aloud at our next company meeting and give Tommy a huge pat on the back. I am so glad you called Bartlett and so glad we lived up to our good reputation! We all strive for this each day. We really appreciate your business and thank you for taking the time to share this. And welcome to the family :-)
6 mos maaintenance
Ms Clever - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Ms. Clever!
Great service!
Sharyn - Smyrna, GA
Tommy is always friendly and we get great service
Response from Bartlett Heating & Cooling:
Thank you for this feedback on Tommy! We appreciate your business :-)
Very nice guy!
Kristi a - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you!
As always, Tommy gave us great service!!
Clark - Smyrna, GA
I would (and do) recommend Bartlett to anyone I know who has heating or ac issues.
Great service!
Jill - Smyrna, GA
Tommy very knowledgeable and provides excellent service! Always has a smile!
Response from Bartlett Heating & Cooling:
Thank you! You are right, Tommy always has a smile! We appreciate these kind words and we appreciate your business :-)
Great Service
Preston - Smyrna, GA
Tommy is professional, courteous, and knowledgeable. He gets the job done right every time.
Response from Bartlett Heating & Cooling:
Thank you Preston! This is great feedback on Tommy and we will definitely give him a big "Atta Boy!" at our next meeting!
Great service
Carlyle - Smyrna, GA
Response from Bartlett Heating & Cooling:
thank you!
Great service
Maude - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you!
Great service!
Betsy - Smyrna, GA
Tommy was terrific - very friendly and professional. He gave us a variety of options and was very knowledgeable.
Response from Bartlett Heating & Cooling:
We really appreciate these kind words about Tommy. Thank you for your business!
Good Job
Ilene - Smyrna, GA
Very pleasant man and I was pleased with what he told me.
Response from Bartlett Heating & Cooling:
Thank you for the feedback on Tommy! We are pleased that you are pleased :-). Thank you for your business.
Always great service by people who " know their business"!
Mary - Smyrna, GA
Tommy has been to my home at least two times, I have a new unit that Bartlett installed last August. He always has what he needs And is very friendly and professional . He comes, gets the work done efficiently and is on his way. If I ever have any questions ,He takes the time to help me understand and shows me what to do to operate my thermostat, had some trouble understanding how to set it. Etc. I will continue to keep my twice a year check up contract because I know it is best for my unit to be inspected often. I'm grateful that the men you send are always very knowledgeable about my Unit, so appreciate the kind and professional attitude of Tommy, great employee , I'm sure.
Response from Bartlett Heating & Cooling:
This is just such a wonderful review that I cannot wait to read it to the entire team at our next meeting. I mean, wow! I can't thank you enough for these kind words about Tommy. We think he is pretty fantastic too and yes, he is a great employee :-). We are very appreciative for your continued business and for taking the time to provide this review. We look forward to providing your HVAC service at this level for years to come!
Great service.
Sterling - Mableton, GA
Guys were professional and efficient.
Response from Bartlett Heating & Cooling:
Thank you for these kind words about Brent & Bo. Thank you for trusting Bartlett HVAC to replace your HVAC system! We really appreciate your business!
Always great service from Tommy.
Lance - Mableton, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of Tommy! He IS great and we are so glad to have him on the team. And thank you for being a Bartlett customer-we really do appreciate your business!
Great Service
Jani - Smyrna, GA
Tommy always delivers great service and is a good representative of the Bartlett brand.
Response from Bartlett Heating & Cooling:
Thank you for the 5 star review of Tommy! We feel really lucky to have him on our team! We appreciate you choosing Bartlett Heating & Cooling :-)
The Beat Service Tech EVER!!!
Amy - Smyrna, GA
Just can’t aay enough great things about Tommy and Bartlett. You’re people are what set your business apart. Thank you for the super fast house call. Tommy is amazing.
Great service
Corey - Smyrna, GA
Very professional and friendly
Great service
Cornelius - Mableton, GA
Very knowledgeable about what we need. Great overall experience.
Our First Experience!
PeterDicenso - Smyrna, GA
Tommy was extremely helpful, professional, and thorough! He explained everything and helped us to understand the nature of the problem. Great job Tommy!
Tommy is the absolute best technician we have ever known.
Gini - Atlanta, GA
Excellent service; Prompt, courteous, great sense of humor. Attention to detail , knowledgeable, respectful of our home & furnishings. Cleaned up after finishing work. Tommy exemplifies the height of professionalism always ! Thank you Bartlett for another stellar experience.
Excellent
Kurt - Smyrna, GA
Bartlett saved me from the winter tundra I called my home for two days. The crawl space flooded and the furnace needed to be repaired. They came out quickly, let me know what was going on and what the estimated cost would be. And Tommy is the man. Always has a smile and a has a great sense of humor. Thanks for everything!
AMAZING Service
Courtney - Smyrna, GA
We were recommended Bartlett by our neighbors and were not disappointed—from the front office to the service technician, Billy. Our furnace went out and we were able to get someone the same day. Unfortunately we needed a part that was not local, but they expedited it and came back as soon as it arrived; they went above and beyond. Billy recommended different solutions for our immediate problem as well as long-term maintenance. I felt that he was knowledgeable without trying to oversell or pressure. Definitely our go to company now!
Follow up 6 month check up
Burt - Mableton, GA
Response from Bartlett Heating & Cooling:
Thank you!
Great service!
Stanley - Smyrna, GA
Great service
Janet - Smyrna, GA
Tommy was very professional and courteous.
Professional courteous and friendly
Wendy - Smyrna, GA
Always good service and punctual!
Winifred - Smyrna, GA
Great service
Kellie - Marietta, GA
Tommy was courteous & professional. Made recommendations but was not pushy
Fall Maintenance
Kerryn - Smyrna, GA
Awesome! Tommy is so very helpful and insightful. He explains everything he does with suggestions. He represents the company with a very professional customer service approach. Thank you
Great
Ronald - Smyrna, GA
Professional expertise !
Retha - Smyrna, GA
Tommy is the best technician I have ever met. He is professional, respectful, knowledgeable, adept at his work, trustworthy, friendly, kind, compassionate, and a great listener ! I hope he is the only technician you guys ever send to this address as long as I'm living here. Top-notch, stellar performance, with impeccable character. It was a pleasure having him tend to our heat and AC needs.
Great service! Tommy is awesome!
Stan - Mableton, GA
Tommy did a great job explaining what he’s seeing during the tune up and where we might be able to improve and/or remove some strain that our system is feeling. He went above and beyond to help us understand what to look for to see if our systems are running optimally. Also, can’t beat the cost of the service agreement!
Super Service
Rodney - Smyrna, GA
Tommy, our technician, was very professional and answered our questions in a more than satisfactory manner. He was attentive to the work he came to perform and extremely courteous during the entire time spent in our home. We love the work that he has done on our behalf!
Great service
Jermaine - Mableton, GA
Great experience. Really professional.
Great service
Linda - Mableton, GA
Employee took time to check furnace and AC unit And explained what he had done and made a couple of recommendations.
Excellent Customer Service
Daniel - Mableton, GA
Quick, Informative, Handled all of my issues
Great Service
David - Marietta, GA
Tommy is very friendly and curteous
Team Tommy!
Donna - Smyrna, GA
I just left a long Yelp review for people to know that good customer service still exists! Vanessa and Tommy were so friendly and still very professional.
Tommy Stamps — awesome service tech !
Joyce - Mableton, GA
Tommy was great ! He explained the extra parts I needed and why I needed them for the unit. He even went beyond the typical service call and did some things for me around the air conditioning unit —- cleaning and flushing the pipes. Tommy is a super representative of your company !!!!
Great price. Service and install top notch!
Allen - Smyrna, GA
Tommy did a great job!!!!
Joe - Smyrna, GA
Tommy is our heating and cooling expert. Will always ask for him.
Always great service
Jeff - Smyrna, GA
Thorough, capable, fair, professional
John - Atlanta, GA
Quick response, and thorough troubleshooting with good results. Great tech, great service at market rates.