Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 20 years
Best Part of Your Job: Restoring HVAC systems to factory fresh condition to improve energy consumption and life of system
Favorite Product We Recommend: Low level Carbon Monoxide Alarms
Local Reviews
Reviews powered by Nearby NowGreat service
Chuma - Atlanta, GA
Excellent
Ted - Marietta, GA
Upsell
Joseph - Marietta, GA
I felt the entire visit was trying to upsell me on services. I don’t think this is the techs doing but possible the company policy. Was a bit disappointed. However, the positives, they were quick to respond and the AC is working again.
Exceptional service, and fast
Michael - Marietta, GA
Had another great experience with the Bartlett team when our air conditioning malfunctioned on one of the hottest days this year. The technician was able to visit us on the same day to make a repair. Thank goodness for our service contract, which provided a discount on the replacement parts. Gene was very professional and courteous.
gene is the BEST
David - Marietta, GA
he is polite, knowledgeable and cleans up after the work is done.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Gene! We are so happy to hear that Gene has continued to impress you with every visit. Thank you for choosing Bartlett HVAC (and Gene) to maintain your HVAC systems all year long, David.
Great service!
JoLynn - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and for trusting Bartlett HVAC to keep your home cool this Spring, JoLynn!
great service
Patty - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and for choosing Bartlett HVAC, Patty!
Excellent
Felix - Marietta, GA
Excellent service, professional demeanor, friendly. He knows his stuff very well.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Felix! We are proud to have an expert technician like Gene on the Bartlett HVAC team! Thank YOU for choosing Bartlett Heating and Cooling (and Gene) for your AC maintenance.
Excellent!!
HomeManager - Marietta, GA
Very knowledgeable, knows equipment, thorough, helpful tips & recommendations, considerate of health & home, pleasant.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Sarah! We appreciate all the kind words about Gene! We value our customers comfort above all else, so we will always send out an expert technician to keep your home comfortable. Thank you for choosing Bartlett Heating and Cooling to perform your semi-annual HVAC maintenance!
Love that we always get the same person. Gene is awesome
John - Roswell, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, John! As a family owned and operated business, we put a lot of emphasis on family. Our Bartlett HVAC customers are our family to us, so we strive to always send out the same technician in order to build a strong relationship with you! Thank you for choosing Bartlett Heating and Cooling (and Gene) to maintain your HVAC systems!
Great service, very friendly
Susan - Marietta, GA
Gene has always been friendly and personable.
Response from Bartlett Heating & Cooling:
Thank you for the 5 star review of Bartlett HVAC and of Gene in particular. We know it will bring a smile to his face!
Great service!!
Janna - Marietta, GA
Gene arrived and was very kind and courteous. He was able to assess the situation and make the necessary repairs quickly!!
Response from Bartlett Heating & Cooling:
We have so much to thank you for, Janna! Thank you for the 5-star review, the kind words about Gene, joining the Bartlett Service Agreement customer family, and for choosing us to take care of your HVAC systems! It always makes us smile to know that we have another amazing customer on the Bartlett HVAC team!
Great Service
Steven - Smyrna, GA
Bartlett has taken care of my HVAC needs for several years. Highly recommend Gene Kelsey! Extremely professional and polite. I trust the recommendations he makes. Thank you for the great service.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Gene and for being a member of the Bartlett HVAC service agreement family for so long, Steven! We are proud to have a team of expert technicians, like Gene, who you know you can trust with all of your HVAC services!
Great as always
Randy Nixon - Marietta, GA
Gene has been our service tech for years as we always ask for him. He is very friendly and polite. He seems to always ask about our cat. He is extremely knowledgeable and goes straight to work and completes the job in a timely fashion and calls ahead of time to let us know he is on the way. We would gladly recommend Gene and Bartlett to friends and family. Outstanding!!
Response from Bartlett Heating & Cooling:
Thank you for the outstanding 5-star review of Gene, Randy! We are animal lovers at Bartlett Heating and Cooling, with one shop dog and 2 shop cats, so we know that your fur kids are an important member of the family. Thank you for all the kind words and we look forward to calling your friends and family our family, too!
Great and friendly service
Michelle - Roswell, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Bartlett Heating and Cooling, Michelle!
Great service as always
Ryan - Roswell, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Bartlett Heating and Cooling, Ryan!
Gene
Steven - Atlanta, GA
Gene is our favorite technician
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Gene, Steven! We are honored to have Gene on the Bartlett Heating and Cooling team!
Great service. Very friendly
Heidi - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Bartlett HVAC, Heidi!
As always above and beyond
Greg - Atlanta, GA
Excellent service and information to keep my family warm and cool throughout the year!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Greg! We are honored you trust Bartlett Heating and Cooling to keep your home comfortable year round!
Wonderful service
Patty - Atlanta, GA
Gene is professional and courteous
Reliable and outstanding service!
Billy - Roswell, GA
Gene, does a fantastic job every time he comes out for service. Always nice and in a great mood too!
Gene Kelsey
Cheryl - Roswell, GA
Great service
Donna - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Donna! Welcome to the Bartlett Heating and Cooling Service Agreement family!
Amazing service by Gene!
Carla - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Gene, Carla! We are proud to know that you have trusted Bartlett Heating and Cooling to take care of your HVAC services for so long!
Great service
Mary - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Bartlett Heating and Cooling, Mary!
Great seevice
Mary - Marietta, GA
Gene was very thorough in his service on my two heating units. A very pleasant knowledgeable person 😀
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review, Mary Ann! It’s getting cold by Georgia standards, so we want to make sure you’ll stay warm during the holidays. Thank you for trusting Gene and Bartlett Heating and Cooling to keep your home cozy!
great work, wonderful person
Joyce - Marietta, GA
Gene is thorough and friendly providing excellent customer service. An asset to the company.
Response from Bartlett Heating & Cooling:
Thank you, Joyce, for this 5-star review! We are proud to have Gene on the Bartlett Heating and Cooling team. You are a long-time member of the Service Agreement family, so we are honored to say that YOU are an asset to Bartlett HVAC!
very good experience
Mike - Marietta, GA
Staff explained everything, were courteous, answered all questions.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Bartlett Heating and Cooling, Mike. We always strive to make sure we answer any questions you may have, while keeping you in the loop of everything we did. Thank you for trusting Bartlett Heating and Cooling with your furnace maintenance :)
Fantastic Company
Mike - Marietta, GA
We have been customers for a few years. Gene is a great person with a fantastic attitude who consistently delivers exceptional customer service.
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review and for being a member of the Bartlett HVAC Service Agreement family, Mike! You can count on Bartlett Heating and Cooling to always provide exceptional customer service, because we have exceptional customers like you!
Great service
John - Roswell, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review of Bartlett Heating and Cooling, John!
Great
Sally - Atlanta, GA
Very good
Response from Bartlett Heating & Cooling:
Thank you, Sally, for this review of Gene and Bartlett Heating and Cooling! We will always strive to continue providing you with 5-star services, like we have for over 10 years!
Gene Kelsey
Vicki - Roswell, GA
Grea
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review of Gene, Vicki! We are happy you have trusted Bartlett Heating and Cooling to provide the same 5 star services for so long!
Great job.
Donna - Smyrna, GA
Bartlett is a great compsny
Response from Bartlett Heating & Cooling:
Thank you Donna! We are so happy to see that you think Bartlett HVAC is a great company :-). We think YOU are great! Thank you for choosing Bartlett Heating & Cooling for your furnace service and maintenance.
Great service!
Dawn - Marietta, GA
He was on time and properly equipped. He was thorough and gave me good advice.
Response from Bartlett Heating & Cooling:
Thank you Dawn! Gene is all about being thorough and offering good advice. I know he will be happy to see this 5 star review of his service. Thank you for always choosing Bartlett Heating and Cooling for your furnace maintenance :-)
Great Service Technician
Bruce - Smyrna, GA
Once again I just experienced a great yearly check-up on my systems from my service technician Gene Kelsey at Bartlett. I couldn't be happier with his knowledge, thoroughness and promptness. A continued happy Bartlett customer.
Response from Bartlett Heating & Cooling:
Thank you Bruce! We are so happy to have you as a member of our Service Agreement family. Gene is awesome and we are so glad to have him representing our team :-). Thank you for always choosing Bartlett Heating & Cooling!
Gene is the BEST!
Kim - Roswell, GA
Gene is always on time, friendly and answers all my questions.
Response from Bartlett Heating & Cooling:
Thank you Kim! We are so glad to see that Gene is taking great care of your system! Thank you for always calling Bartlett Heating and Cooling for your AC maintenance :-)
Always great service performed by Gene.
Michelle - Roswell, GA
He is always friendly, professional and very thorough. Is honest about what is needed to maintain my system. Thank you always Gene.
Response from Bartlett Heating & Cooling:
Thank you Michelle! We agree 100% about Gene and we are so glad to have him on our team. And we are so glad to have you as a Bartlett Heating and Cooling customer!
great service
Patty - Atlanta, GA
Gene is so highly professional and excellent technician!! Explains everything too!
Response from Bartlett Heating & Cooling:
Thank you Patty! We feel the same way about Gene and we are proud to have him on our team! And, we are proud to have you as a Bartlett Heating and Cooling customer :-)
Always great service. I still miss Gerald but all techs are most pleasant and personable
Gretchen - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you Gretchen! We all miss Gerald too and just feel lucky to have had him on the team while we did. It is so touching that you still miss him too. Thank you for always choosing Bartlett Heating & Cooling :-)
Great service
Jolynn - Marietta, GA
Gene is awesome!
Response from Bartlett Heating & Cooling:
Thank you! We think Gene is awesome too! And we think YOU are a pretty awesome member of our Bartlett Service Agreement family :-)
great service
Patty - Atlanta, GA
Gene is so knowledgeable and explains everything to us.
Response from Bartlett Heating & Cooling:
Thank you Patty! I am glad to see that Gene is taking great care of you and your HVAC system. Thank you for always trusting Bartlett Heating and Cooling and for being a valued member of our customer family. We appreciate you!
Great service
Kara - Sandy Springs, GA
So nice and to the point!
Response from Bartlett Heating & Cooling:
Thank you Kara! We are so glad you are pleased with our service. Thank you for for calling Bartlett Heating and Cooling for your HVAC service and maintenance :-)
Great Service
Patricia - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you Patricia! We always strive for great service! Thank you for being a loyal member of our Bartlett Heating & Cooling Maintenance Agreement family :-)
Speedy, Knowledgeable & Caring. Highly Recommend!
#homeaffairs - Marietta, GA
So glad we went with Bartlett Heating & Cooling! They arrived quickly, assessed our a/c problem & had it up & running same day. Highly recommend!
Response from Bartlett Heating & Cooling:
Thank you! We are so happy you called on Bartlett Heating and Cooling to repair you AC system and glad we could get you back up and running so quickly. That is our goal! Welcome to the Bartlett HVAC family :-)
Great Service
Dorothy - Marietta, GA
Service person was on time as promised. Answered questions I had and checked rating of A/C unit for me. Bartlett's people provide the best service and professionalism. It always is a pleasure to have Bartlett Heating and Cooling come to our home for the annual contract work.
Response from Bartlett Heating & Cooling:
Thank you Dorothy! YOU are always such a please to work with and we truly appreciate that. Thank you for always trusting Bartlett Heating and Cooling to provide your HVAC service and maintenance :-)
Friendly and efficient
Ted - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you Ted! I am glad you are pleased with our service. We will always work hard to provide this 5 star worthy level of service. Thank you for trusting Bartlett Heating and Cooling to service your HVAC system :-)
Wonderful
Leslie - Acworth, GA
Response from Bartlett Heating & Cooling:
Thank you Leslie!
Great Service as always
David - Roswell, GA
You’re company does a great job. They know how to identify any problems, fix them and are very courteous.
Response from Bartlett Heating & Cooling:
Thank you David! We love this 5 star review! Thank you for being a member of our Bartlett Heating and Cooling customer family :-)
Great Service
Bruce - Smyrna, GA
As always, Gebe, and the entire crew at Bartlett are easy to deal with, knowledgeable, and honest. From scheduling the appointment to the actual service you will be pleased every step of the way.
Response from Bartlett Heating & Cooling:
Thank you Bruce! The entire team will be so happy to see this review, as it is so important to all of us that every interaction you have with each person on team is 5 star worthy! We appreciate the kind words, which help keep us motivated :-)
Experts who Go Above & Beyond
Kim - Marietta, GA
Sometimes it's hard to find someone you trust for your heating and cooling needs. I'm grateful I found Bartlett Heating & Cooling. Gene knows systems and it shows. He always goes above and beyond to deliver exceptional service. He's very knowledgeable & friendly too.