Thomas -- Technician

Happy you were able to move up appointment to occur within the service agreement period.

Thomas was very nice, introduced himself. He arrived in the allotted time line.,Asked if we had any questions before he started the maintenance. After completing the check, explained a couple of options to increase efficiency and improve air quality. Again asked if we had any questions.

VERY PROFESSIONAL, PLEASANT TO COMMUNICATE WITH.

Thomas was prompt, professional, courteous, thorough, and efficient.

Thomas is an asset to Bartlett. He went above and beyond in diagnosis of the AC. Thank you.

Thomas arrived on time and did a great job in check our systems for the winter.

The service was excellent. Thomas was able to answer all our questions.

Thomas was very thorough. He patiently responded to my questions. I appreciated his careful work.

Thomas & Carter did a very good job. Cooling unit installation, coil & duct work looks very good & everything working as should be so far.

Thomas came out to my home to assist Jason with replacing parts under my house. He was very kind and made the work go much faster then I anticipated. Terrific! Thank You!!

The employees were extremely nice and professional. They shared the facts and were honest about my 26 year old system. Scheduling was a week out which was inconvenient but understandable in the extremely hot weeks. Could have went with a cheaper system but believe in the quality of Carrier and was willing to sacrifice for that.

Excellent clear communication from the office staff to the technician. Great experience all around, competitive pricing.

Excellent service from beginning to end! My air went out on a Sunday afternoon. I filled out an online service request and was contracted by Bartlett later that night. Jason, the service technician, was at my house at 9:00 the next morning. Unfortunately, my system was very old so he could not repair it. He was very knowledgeable and took the time to explain the two HVAC systems they offered. I chose one and scheduled an appointment for the next week. While I was waiting for my new unit, they loaned me a portable air conditioner! The installers, Thomas and Kenny, were professional, polite, and worked diligently installing my HVAC system. Thomas gave me a very detailed explanation of the equipment that was installed, explained how to work my new thermostat, and the annual maintenance. They left everything very clean! I highly recommend Bartlett’s HVAC!

Our new AC unit installation was professional, clean, and thoughtful.

Bartlett installed a new hvac system for my main floor. The technicians were courteous and left everything all cleaned up.

The guys were professional, polite, finished quickly, and everything seems to be working great.

After several days without heat, I was delighted when the two men from Bartlett showed up on time. They worked hard and the new furnace is working great. I really appreciate the great service.

Awesome service, knowledgeable installers . Bartlett is the BEST!!!

Thomas and Kenny were professional and thorough. The efficiency they used to install our new HVAC unit was impressive. The final clean up was immaculate. Before leaving, Thomas provided complete easy to understand summary of our new unit. He answered all our questions. This team of professional exemplifies the integrity and high standards of Bartlett Heating and Air.

Superb customer service!! On time, professional, efficient, and courteous. I’ve always had a great experience with Bartlett!