Excellent - Use This Company

M Rose - Atlanta, GA
210 days ago

The most responsive, courteous, organized, competent, professional HVAC contractor I’ve ever encountered. I had a new unit put in my upstairs and asked Bartlett to return several times to fine-tune the system to my specific needs. They didn’t argue with me like so many other companies have in the past. Their goal was clearly to ensure that I was happy with the results and I felt well taken care of. If you need HVAC work, run don’t walk to your phone and call Bartlett. That said, I do have a suggestion (not criticism :-). It would be great for their technicians to become experts in the new smart technology. We had some installed and my son had to program it after they left. I’m putting this in so readers will know I’m being honest on this review. Final thought: USE BARTLETT for all your HVAC needs!

Wonderful service

Dee - Atlanta, GA
289 days ago

Attention to detail, thorough clean up, it was an easy 2 days install of new heating/cooling system. So glad I chose Bartlett 20 years ago; they have never disappointed

Response from Bartlett Heating & Cooling:

We really appreciate this great review of Brent, Mitchell, Bo and Rony! I know you are going to love your new ducted mini split system. We are so glad you chose Bartlett 20 years ago too, and we look forward to taking care of your HVAC system for another 20 years! Thank you for your business :-)

Great service

Stein - Atlanta, GA
292 days ago

Highly recommended- quality work and excellent pricing

Gary - Atlanta, GA
294 days ago

We used a well known large HVAC co for many years. We discovered that they were recommending unnecessary repairs and their quotes for work were very high. Bartlett was recommended to us and we are very happy. 100% satisfied!

Bartlett Quality Holds

Rosemarie - Atlanta, GA
306 days ago

Team (Brent & crew) arrived on time, professional-polite-personable in dress-speech-behavior-ethics. All worked smoothly, seamlessly together, very focused, intent & polite and gave every impression of being very, very capable for my very limited knowledge of such equipment & installation. Brent & team we’re able to complete install in one very long day so perhaps it was fatigue by days end that caused Brent to be very, very hurried in trying to explain the control panels yet without any indication, any hint at all of how different in nature, sounds, sensitivity this system was than the former. Putting that aside, nevertheless, the system did not work to yield cool air especially needed upstairs. No one called to check on install effectiveness nor was I told to expect a call in a week, which Chris advised me of when I finally called in for help and spoke with ever polite, Karen. In my text reporting of the ultimate successful solution, started by Chris and totally solved by Robert with an excellent overview of the system which helped immensely, initial install defect was solved. Robert did not detail the install issue but was kind to admit it occurred and that my experience of a malfunction was correct. I know Brent & Team were laborious & well-intentioned, and a project with unpredictable variables and incalculable components skipped a beat and was made right through the complete well-oiled team! Thank you. Rosemarie Lownik. (Also I am grateful Travis has ordered new “control panels” encouraged by Chris and then Robert which should facilitate use going forward. Thank you.)

Response from Bartlett Heating & Cooling:

Thank you Rosemarie for such a thoughtful review! Looks like we had couple of "kinks in our system" and we thank you for your patience while we worked through them! Getting a new HVAC system is a big investment and everyone here at Bartlett wants you to be 100% happy and comfortable with your investment. Ducted mini split systems are very different from a "normal" HVAC system and we do make sure that we spend plenty of time going over this when we perform an installation. Again, we really appreciate this feedback-we take it to heart and will use it to do better :-). And thank you for being such a loyal Bartlett client for well over 25 years!! WOW!

Excellentl service

Levine - Atlanta, GA
310 days ago

On time , professional job

Always excellent

Davis - Atlanta, GA
316 days ago

Always fabulous service!

Krause - Atlanta, GA
316 days ago

Great service

Elizabeth - Atlanta, GA
316 days ago

Very professional

Great service

Lisa - Atlanta, GA
319 days ago

Professional, curtious and efficient!

Great service and reasonableCame

Stein - Atlanta, GA
319 days ago

Came out quickly and fixed the problem

Tommy is the absolute best technician we have ever known.

Gini - Atlanta, GA
322 days ago

Excellent service; Prompt, courteous, great sense of humor. Attention to detail , knowledgeable, respectful of our home & furnishings. Cleaned up after finishing work. Tommy exemplifies the height of professionalism always ! Thank you Bartlett for another stellar experience.

Another great job.

Bob - Atlanta, GA
336 days ago

Just had my second complete HVAC system installed by Bartlett. They again were very professional, took the steps to ensure the system would function optimally, and left the work site clean.

They did a great job

Carol - Atlanta, GA
347 days ago

Great service

Laura - Atlanta, GA
404 days ago

Consistently Professional Service

Mary Ann - Atlanta, GA
407 days ago

Bartlett Heating and Cooling, Inc. has been the company that I have relied on for the past 30 years. During the recent installation of a new Carrier A/C and heating system, I received the same professional and consistent service that I have been accustomed to over these many years! Travis Jones was extremely generous with his time explaining the various options, answering my questions and allowing me to take the time to make a final decision. The two guys who spent most of the day installing the unit were extremely professional and persevered in solving a small mechanical issue. A customer couldn't asked for more!! My sincere thank you to everyone on the team!

reliable service

Kim - Atlanta, GA
408 days ago

Good

Jack - Atlanta, GA
411 days ago

Great service

Great service, honest pricing

Hunt - Atlanta, GA
413 days ago

Other very well known HVAC co told us we needed a new system at a cost of 5 figures. Bartlett. did a few low cost repairs and all is good- and their proposed cost for an eventual replacement is far less than we were quoted from the "big guys"

Very professional and great service.

Darlene - Atlanta, GA
425 days ago

Love Bartlett