100% Satisfaction

Karen - Marietta, GA
31 days ago

My Technician (Bo Trader) and this entire company behind him is OUTSTANDING!!! They are very clear, thorough, explanatory, punctual, very reasonably priced, and most of all honest!!! They will not try to up sell you, and they will walk you through the issue, preventative maintenance, good sustainability practices, and foresight on future maintenance or service needs including predicted time frames. This was extremely helpful for me as I’m a budgeter if possible for these types of instances. I definitely signed up for their service agreement which has already brought me such peace of mind. I know that I’m in fantastic hands. I am so happy to be a member, and I look forward to future years of stellar service! Bo Trader is fantastic at his job too… very knowledgeable and great bedside manner.

Response from Bartlett Heating & Cooling:

Thank you so much Karen for this wonderful and thorough review! It is our goal to provide this level of service which each and every service. We know that being clear, thorough, explanatory, fairly priced and honest is the ONLY way to earn your trust! We truly appreciate you as a new member of our Service Agreement family. We will work hard to impress you even more with each visit to your home :-)

Great service

Kelli - Marietta, GA
39 days ago

Bo was great today and did a great job of explaining steps he was going to take and what he might find. I never felt like he was trying to oversell me anything.

Response from Bartlett Heating & Cooling:

Thank you Kelli! We truly appreciate this 5 star review of Bo! Thank you for for calling on Bartlett Heating & Cooling to repair your broken AC. Welcome to our Bartlett Service Agreement customer family :-)

Great customer service

Alex - Marietta, GA
45 days ago

Bo was very informative and easy to talk with about the service visit. He was patient and astute about his workmanship. I appreciated the knowledge he shared to help formulate the best decision. I could not fathom any one else outside of his caliber to step foot back inside. My only grip would be from researching the cost of the part after the visit and learning how much less it actually cost. However, I do appreciate the discount applied by installing a new system.

Response from Bartlett Heating & Cooling:

Thank you Alex! We are so happy that you are so pleased with our service and Bo's service in particular. We are so fortunate to have him on our team! Thank you for trusting Bartlett Heating and Cooling to repair your cooling system. We look forward to serving you in the future :-)

Great Service!

Gary - Marietta, GA
48 days ago

If you’re not a customer of Bartlett Heating & Cooling, you should be. Professional service, timely arrival and completion of job, price exactly as quoted.

Response from Bartlett Heating & Cooling:

Wow! Thank you Gary! We are so happy that you are this pleased with our service. We will always work hard to ensure we provide this same level of service with each visit to your home :-). Thank you for trusting Bartlett Heating & Cooling for all of your HVAC service and installation projects!

Jerry is great! Thanks. Jg

Judi - Marietta, GA
65 days ago

Response from Bartlett Heating & Cooling:

Thank you Judith! We think you are pretty great too :-)

Excellent Service

Jeff - Marietta, GA
70 days ago

Response from Bartlett Heating & Cooling:

Thank you Jeff! We truly appreciate that you put your trust in Bartlett Heating & Cooling to replace your HVAC system. We know your Carrier cooling and heating system will bring years of comfort and efficiency your home!

Super nice and efficient!

Liz - Marietta, GA
71 days ago

Replaced my ac and furnace in record time! Everyone was nice and we are happy to be cool again!

Response from Bartlett Heating & Cooling:

Thank you Liz! We are so happy that you trusted Bartlett Heating & Cooling to get your house cooling again! And your new Carrier HVAC system is sure to keep your home cool for many years to come!

Install AC

Lee - Marietta, GA
93 days ago

Great service. On time and finished early.

Response from Bartlett Heating & Cooling:

Thank you for trusting Bartlett Heating and Cooling to replace your AC system in your basement. We know your new Carrier heat pump is going to keep your family comfortable all summer long! We truly appreciate the 5 star review of Bartlett HVAC :-)

Total customer service!!

Judy - Marietta, GA
94 days ago

Every employee from office contact to technician, installers were the best!! Friendly, timely, respectful, knowledgeable, informative! Great service!!

Response from Bartlett Heating & Cooling:

Thank you Judy! We are thrilled that you are "5 star" pleased with the installation of your new HVAC system! We will make sure our install teams sees this. Thank you for choosing Bartlett Heating and Cooling :-)

Honest folks.

Shane - Marietta, GA
94 days ago

Response from Bartlett Heating & Cooling:

Thank you Shane! And thank you for being a member of our Bartlett Heating and Cooling customer family :-)

Simply Amazing

Steve - Marietta, GA
95 days ago

Great explanation of the problem, process and follow up. Bo made sure I was completely comfortable from start to finish. I will definitely recommend Bartlett in the future!

Response from Bartlett Heating & Cooling:

Thank you Steve! Earning this 5 star review and your recommendation will certainly bring a smile to Bo's face! Thank you for calling on Bartlett Heating and Cooling for your AC repair :-)

Great service! They were nice, friendly and efficient

Ericka - Marietta, GA
95 days ago

Response from Bartlett Heating & Cooling:

Thank you Ericka! We appreciate the 5 star review of our install team! Your new Carrier cooling system will definitely keep you cool during the hot Atlanta summer. Thank you for trusting Bartlett Heating and Cooling with this project :-)

Excellent service

Sharon - Marietta, GA
101 days ago

Bo carefully assessed the AC units in our new house and let us know that they are in good shape and don’t imminently need to be replaced. He gave practice, cost saving advice.

Response from Bartlett Heating & Cooling:

Thank you Sharon! Sounds like you got good news about your AC system today :-). Thank you for choosing Bartlett to provide your HVAC service. We appreciate you!

HEAT PUMP INSTALLATION

Carolyn Collins - Marietta, GA
101 days ago

Brent Bowman and his team did an awesome job of installing my Carrier heat pump. They arrived on time, worked diligently non-stop throughout the day. There were challenges in my 40+ year old home, but these were met with experience and professionalism. I am very pleased with Brent and the entire Bartlett organization.

Response from Bartlett Heating & Cooling:

Thank you Carolyn! We truly appreciate the kind words about Brent, his team and the entire team at Bartlett. Believe it or not, most installs come with a challenge or 2, and I'm so glad that the team met them head on with professionalism! The guys enjoyed working with you on this project and we truly value you as a member of our Bartlett Heating & Cooling customer family. We look forward to continuing to provide this level of service with each visit to your home :-)

Very professional, arrived on time, listened to/answered my questions, and NO UPSELLING pressure!

Dr - Marietta, GA
102 days ago

Very professional, arrived on time, worked efficiently, explained what was needed and how to remedy each, listened to/answered my questions, offered information (pros, cons, and uses) on products and services that may be of interest, but (best of all) NO UPSELLING!

Response from Bartlett Heating & Cooling:

Thank you Alexa! We are so glad that Jerry was able to provide all the important information, explaining without a sales pitch! Jerry will be thrilled to see this 5 star review, which is always morale booster on these hot and humid summer days :-). Thank you for choosing Bartlett Heating and Cooling for your AC maintenance!

Awesome service

Mary - Marietta, GA
103 days ago

All 3 technicians were amazing They were quick neat and very knowledgeable

Response from Bartlett Heating & Cooling:

Thank you! This 5 star review will definitely bring a smile to the technicians faces! We truly appreciate you choosing Bartlett Heating & Cooling to install your new cooling system. We know it will bring years of comfort :-)

Great service

Ping - Marietta, GA
105 days ago

Quick Service!

Mike - Marietta, GA
105 days ago

Response from Bartlett Heating & Cooling:

Thank you Mike! I am so glad we were able to get your AC system back up and running quickly :-). Thank you for calling on Bartlett Heating and Cooling to repair your air conditioning system!

Great Service

Darlene - Marietta, GA
106 days ago

Response from Bartlett Heating & Cooling:

Thank you Darlene! We truly appreciate this 5 star review! Thank you for trusting Bartlett Heating & Cooling for your AC maintenance :-)

Initial

Brandon - Marietta, GA
110 days ago

Initial Service

Response from Bartlett Heating & Cooling:

Thank you for this 5 star review Brandon! We truly appreciate you calling Bartlett Heating and Cooling to repair your AC. Welcome to your Bartlett HVAC customer family :-)