Bo Great!

Kelly - Marietta, GA
1 day ago

Bo came by today to service our HVAC units and offered me so much education about air flow and humidity. So proud of the Bartlett team for continually educating their staff. It makes a difference. Bo’s first job was with Bartlett and he still with them - that says everything. Thanks, Bo, for all of the suggestions and work.

Friendly and efficient

Ted - Marietta, GA
2 days ago

Always great service

Chaitanaya - Marietta, GA
4 days ago

I recommend Bartlett!

Response from Bartlett Heating & Cooling:

Thank you! We are so pleased that you are pleased :-). Thank you for this 5 star review and for recommending Bartlett Heating & Cooling :-)

Very Professional Service

Terry - Marietta, GA
8 days ago

Very professional service from Mitchell

Response from Bartlett Heating & Cooling:

Thank you Terry! I know Mitchell will be so happy to see that you are pleased with his service. Thank you for being a member of our Bartlett Heating and Cooling customer family :-)

HVAC system replacement

Phillip - Marietta, GA
14 days ago

Response from Bartlett Heating & Cooling:

Thank you Phillip! We truly appreciate your confidence in Bartlett Heating and Cooling to replace your heating and cooling system. We know you are really going to enjoy your new Carrier HVAC system :-).

Experts who Go Above & Beyond

Kim - Marietta, GA
15 days ago

Sometimes it's hard to find someone you trust for your heating and cooling needs. I'm grateful I found Bartlett Heating & Cooling. Gene knows systems and it shows. He always goes above and beyond to deliver exceptional service. He's very knowledgeable & friendly too.

2/18/21

Phillip - Marietta, GA
15 days ago

Prompt Service

Janet - Marietta, GA
18 days ago

I appreciated same day service when temperatures were in the 20s. Thank you.

Response from Bartlett Heating & Cooling:

Thank you Janet! We appreciate YOU trusting Bartlett to repair your furnace on that very cold day! We are honored to have you as a member of our Bartlett Heating and Cooling customer family:-)

Great service

Pat - Marietta, GA
18 days ago

Response from Bartlett Heating & Cooling:

Thank you Pat! We truly appreciate that you trust Bartlett Heating and Cooling to repair your heating system on these cold winter days!

Jerry is awesome!

Long Time Customer - Marietta, GA
21 days ago

Jerry has been coming to my current and previous home to service my HVACs for many years. Jerry is very courteous, professional, and prompt! He is awesome!

Response from Bartlett Heating & Cooling:

Thank you for this 5 star review of Jerry! We agree...Jerry is awesome! We are honored that you trust Bartlett Heating and Cooling to provide your HVAC service and maintenance :-)

Good service every time

Marlaina - Marietta, GA
23 days ago

Response from Bartlett Heating & Cooling:

Thank you Marlaina! I am so glad to see that we are hitting the mark on providing consistently good service. Thank you for being an important member of our Bartlett Heating and Cooling customer family :-)

Excellent service

Ken - Marietta, GA
23 days ago

Jerry did a great job. Very efficient and professional!

Routine winter service call

Bob - Marietta, GA
24 days ago

Parts prices are very high for what they are providing. $125 to install an easy to install part that costs $15 retail is a bit of a ripoff.

Response from Bartlett Heating & Cooling:

Thank you for your feedback. As with any service, you can always buy a part cheaper than having a highly trained professional replace it if for you. The value is in that professional: arriving in a well stocked truck, fully insured, continually trained and ready to provide a top notch service, having the skills to determine what needs to be done and if needed, replacing any parts to ensure your HVAC system is working efficiently and reliably. And of course that technician is supported by a team at the office. When we do make recommendations, we always get approval from you before making any repairs. I do understand that when you look at the price of a part, as opposed to the installed price, the gap may seem large, but when you consider the cost involved of having a business that provides this service, that gap shrinks significantly. Again, I do thank you for your feedback and thank you for choosing Bartlett Heating and Cooling :-)

Great service

Gayle - Marietta, GA
24 days ago

Jerry was quick and thorough as usual.

Response from Bartlett Heating & Cooling:

Thank you Gayle! Glad to see Jerry is taking good care of you! Thank you so much for always trusting Bartlett Heating and Cooling :-)

Great service !!

Asako - Marietta, GA
26 days ago

Response from Bartlett Heating & Cooling:

Thank you Asako! I am so glad to see that you are pleased with our service :-). Thank you for being a Bartlett Heating and Cooling Service Agreement member!

warranty

Paul - Marietta, GA
29 days ago

The installed thermostat, new this past fall, had failed. Jeff tested the replacement and it failed. He replaced it with a different brand and model. Well done! I would highly recommend a review of the new system install "blue" thermostats.

Response from Bartlett Heating & Cooling:

I'm so sorry that the 1st thermostat failed, but glad to see that Jeff installed one that you really like! Thank you for trusting Bartlett Heating and Cooling for all of your HVAC needs :-)

Excellent Service

Bob - Marietta, GA
33 days ago

I’ve been using Bartlett for about three years now. They have replaced both of my HVAC systems and have been performing semi-annual servicing. I couldn’t be happier them. Bo, in particular, has done most of the service calls and is outstanding. He is very knowledgeable, friendly, and explains everything he is doing very clearly. They also show up when they say they are going to.

Response from Bartlett Heating & Cooling:

Thank you Bob! It brings us so much joy to see such a detailed 5 star review like this. We thank you for trusting Bartlett Heating and Cooling to replace your HVAC system, as well as perform the maintenance to ensure it works properly. And we also thank you for the kind feedback on Bo. We are so fortunate to have him on on our team. We truly appreciate you as member of our customer family :-)

Good service

Heather - Marietta, GA
35 days ago

Response from Bartlett Heating & Cooling:

Thank you Heather! We truly appreciate this 5 star review :-). Thank you for always trusting Bartlett Heating & Cooling.

Exceptional service

Kayla - Marietta, GA
35 days ago

Our tech, Jerry, is so wonderful! Pricing is very reasonable and, so far, everyone I’ve communicated with at Bartlett has been so friendly and helpful. We even referred my parents to Bartlett and they had a great experience too.

Response from Bartlett Heating & Cooling:

Thank you Kayla! The biggest compliment you can give us is by way of referring someone else to Bartlett HVAC....especially your parents :-). We are honored that you think so highly of Jerry and Bartlett Heating and Cooling and we will continue to work hard to make sure you are always this pleased.

Very Impressed

David - Marietta, GA
36 days ago

These days, it can be hard to find great customer service. I continue to be impressed by Bartlett’s commitment to its customers and genuine care. From the phone call to set up the appointment with Mary to the same-day service I received from Jeff, Bartlett exceeded my expectations. Thank you all so much!

Response from Bartlett Heating & Cooling:

Wow! This review makes us so happy! Our entire team is focused on providing great customer service so it brings such a smile to everyone's face to see a review like this. Thank you so much for choosing Bartlett Heating & Cooling. We look forward to providing this level of service with each visit to your home :-)