Terence

Bartlett Heating & Cooling, Inc Tech

Terence -- Technician

Years in the Industry: 10 years

Best Part of Your Job: Taking care of my customer’s needs and concerns

Favorite Product We Recommend: Carbon Monoxide Alarm

NATE CERTIFIED

Recent Jobs and Reviews

Rated 5.0 out of 5 stars based on 602 customer reviews

Customers say: The reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers consistently praise the technicians' expertise, professionalism, and exceptional service. They mention technicians' punctuality, friendliness, and ability to explain technical issues in a comprehensible manner. The positive reviews also highlight the technicians' ability to address concerns promptly and efficiently, resulting in satisfied customers. Additionally, the reviewers appreciate the company's reliability, with some mentioning the importance of scheduling and receiving reminders via email or text. However, a few negative reviews exist, primarily focused on pricing and communication. Some customers express dissatisfaction with the cost of the services, while others mention a lack of communication regarding the scope of work or unexpected charges. It is worth noting that the negative reviews are less frequent and do not overshadow the positive feedback. Overall, the sentiment of the reviews indicates that customers are generally satisfied with the services provided by Bartlett. The technicians' expertise, professionalism, and exceptional service are highly regarded, with customers expressing appreciation for their punctuality, friendliness, and ability to address their concerns effectively. While there are a few negative reviews, the positive feedback outweighs them, suggesting that Bartlett is a reliable and trustworthy HVAC service provider.

Reviews

Excellent Service
Terence is the best service tech around. Bartlett is the best HVAC company. Highly recommend them to all who may need excellent service.
Billy - Smyrna, GA 30080
Excellent service
Taylor - Smyrna, GA 30080
Good service
Rochelle - Smyrna, GA 30080
Excellent Service!!
Always great work from Terence McDermott! Can’t go wrong with Bartlett Heating & Cooling!
Amanda - Smyrna, GA 30080
Great service and communication.
Clearly communicated the work that needed to be done and the service was great!
Matt - Smyrna, GA 30082
Recommend Without Reservation
Terrence, AS ALWAYS, was on time, friendly, efficient (and patient with my chatting). Has always answered questions and made recommendations for the HVAC maintenance. Thanks, Terrence!
Sue - Smyrna, GA 30080
Great service
Does a great job
Paul - Smyrna, GA 30080
Thank you!
He did a Great job and was very respectful!
Alex - Smyrna, GA 30080
Great service
Terence is always on time, professional and a pleasure to work with.
Dr Carlos Roman - Smyrna, GA 30080
Excellent service
Very knowledgeable and professional
Judi - Smyrna, GA 30080
Terrence April 17 Service
Excellent service!
Maurice - Smyrna, GA 30080
Good hands
Terrance always does a great job. We feel like we’re in good hands.
Lee - Smyrna, GA 30080
Excellent Service!
Terrance has been my guy for a long time and is very helpful and familiar with the house. Today I was essentially preoccupied all while Terrance was here. He handled himself with patience and professionalism.
Cris - Smyrna, GA 30080
Excellent service
always the professional! Couldn’t be nicer or do a better job
Valerie - Smyrna, GA 30080
Excellent Service
Terrence is the consummate service provider. He is personable, knowledgeable, professional — and just terrific!
Joan - Smyrna, GA 30080
Excellent service
Terrence is always professional, courteous, and very thorough in servicing my HVAC unit
Gina - Smyrna, GA 30080
Nailed It !
Got my a/c to nice and chilly from a warm toast temp yesterday . Terence solved the mystery !
Mac - Smyrna, GA 30080
Excellent service
Terence is courteous and thorough. He cleans up behind himself (some haven't in the past!) and even is kind to my dogs who bark for his entire visit. He explains everything to me and sends details on any other services I ask about.
Dana - Smyrna, GA 30080
Awesome as always!
Jennifer - Smyrna, GA 30080
Excellent service!
Terence was very knowledge, patient and answered all our questions. He had great communication throughout our repair and made sure we were aware of what he doing the whole time. He showed up on time and completed the work in a timely manner. Thank you!
Justinn - Smyrna, GA 30080
Excellence on all ends
Terrence is a pro and got me back up and running quickly.
John - Smyrna, GA 30080
Great service as always
Efficient & courteous!
Jennifer Spiro - Smyrna, GA 30080
Excellent Service
Terrance is great and always does a wonderful job. Very thorough and patient when presented with questions.
Mary - Smyrna, GA 30080
Terrance’s Usual Good Job
Always a good experience with Terrance. He was even early for today’s appointment!
Marti - Smyrna, GA 30080
Summer tune up
Terrance has alway’s been professional. I trust his opinion regarding my HVAC. I know that any work done on my units will be to code.
David - Smyrna, GA 30080
Excellent Service!
Terrance is literally the best - he's so helpful, flexible, works efficiently, explains everything. I'm so glad I started using Bartlett and that HE is my technician.
Lawson - Smyrna, GA 30080
Fine service
Good service. Helpful information
Noell - Smyrna, GA 30080
Always good service
Terence and the Bartlett team are always a pleasure to work with.
David - Smyrna, GA 30080
Another Great Service
Terence is always friendly and professional. I trust his expertise and knowledge, I always feel comfortable with his suggestions. He makes Bartlett the great company it is!
Nancy - Smyrna, GA 30080
Excellent Service!
Very friendly and did a great job!
Corey - Smyrna, GA 30080
Terrance
Had a great visit from Terrance today. He was not only very knowledgeable about my air conditioner and furnace repair, but very professional. Answered all my questions and spent time going over options with me. He offered the family plan which I decided to take due to his great customer service. Thank you for having an employee like him.
Maureen - Smyrna, GA 30082
Excellent service time and time again
I love that in our 5 years of being a customer of Bartlett, we have gotten outstanding service every time!
Nikki - Smyrna, GA 30080
Excellent Service!
Always enjoy working with Terrance. A+ service and experience.
Brad - Atlanta, GA 30318
Always excellent service
Terence always does an excellent and thorough job servicing our HVAC units. He’s informative and knowledgeable.
Kayley - Smyrna, GA 30080
Great service. Terence was very professional
Great service!
May - Smyrna, GA 30080
Excellent service
Terrence was prompt, professional and conscientious. Highly recommend
Donna - Smyrna, GA 30082
Excellent service as always!
Thank you for your knowledgeable service.
Amanda - Smyrna, GA 30080
Always always always the best!
Terence is wonderful!
Heather - Smyrna, GA 30082
Excellent service
he always does a great and thorough job.
Brenda - Smyrna, GA 30080
Excellent Service
Terence always provides the BEST customer service experience when he comes to service my heating and air units. 🙂
Kim - Smyrna, GA 30080
Excellent Service
Terence was great! He greeted me with a firm handshake and diagnosed my furnace and had it up and running in a few minutes. Life saver! I thought it was end of life and needed an entirely new system. Terence offered the family plan to make certain my HVAC is serviced bi-annually before I could inquire.
Kamilah - Smyrna, GA 30082
Friendly and knowledgeable!
Terence is great! Very friendly and always explains things that need to be addressed in a way that’s easy to understand.
Jennifer - Smyrna, GA 30080
Excellent service
Terrence has maintained our HVAC for several years. We are completely satisfied with our scheduled service and timely arrival. Bartlett and Terrence are an excellent partnership.
Barbara - Smyrna, GA 30080
Excellent Service!
Terence is a very professional technician. He takes whatever time is required to properly check/service all of our units. He even spent the additional time required with our one older unit. Very pleasant and polite.
Bruce - Smyrna, GA 30080
Excellent Service
We have been working with Terrence for years! He is always thorough and super friendly
Chris - Smyrna, GA 30080
Excellent Service
Terence is always polite, courteous and willing to help us in any way he can. Always on time and does an excellent job!
Cheryl - Smyrna, GA 30080
Great service!!!
Friendly efficient
Brenda - Marietta, GA 30064
Kind, professional and knowledgeable
highly recommend this patient gem of an employee! Thank you for restoring my system on one of the coldest days of the year. You guys need to walk around in superhero capes, seriously.
Lee - Smyrna, GA 30082
Great service!!
I always get professional, good service. Terrance is very good at his job therefore we never have problems with the unit we bought from Bartlett about 7 years or so ago. Appreciate having such good service from local company. Also love having the same person service our unit, he knows it well!
Mary - Smyrna, GA 30080
Excellent service, as always
Judith - Smyrna, GA 30080

Job Locations

Terence M.
Terence M.
HVAC cooling maintenance on Carrier air conditioning and mini-split systems in Smyrna.
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Carrier air conditioning and mini-split systems in Smyrna.
Terence M.
Terence M.
HVAC cooling maintenance on Carrier air conditioning system in Smyrna. Replaced low dual run capacitor.
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Carrier air conditioning system in Smyrna. Replaced low dual run capacitor.
Terence M.
Terence M.
HVAC cooling maintenance on Carrier air conditioning system in Smyrna
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Carrier air conditioning system in Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Goodman air conditioning and heat pump systems in Smyrna.
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Goodman air conditioning and heat pump systems in Smyrna.
Terence M.
Terence M.
HVAC cooling maintenance on Rheem air conditioning system in Smyrna
Smyrna, GA 30082
Smyrna, GA - HVAC cooling maintenance on Rheem air conditioning system in Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Lennox heat pumps in Smyrna
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Lennox heat pumps in Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Carrier and Amana air conditioning systems in Marietta.
Marietta, GA 30067
Marietta, GA - HVAC cooling maintenance on Carrier and Amana air conditioning systems in Marietta.
Terence M.
Terence M.
HVAC cooling maintenance on Goodman and Rheem air conditioning systems in Smyrna.
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Goodman and Rheem air conditioning systems in Smyrna.
Terence M.
Terence M.
HVAC cooling issue on Lennox air conditioning system in Atlanta
Atlanta, GA 30339
Atlanta, GA - HVAC cooling issue on Lennox air conditioning system in Atlanta
Terence M.
Terence M.
HVAC cooling maintenance on Bryant heat pump systems in Smyrna
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Bryant heat pump systems in Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Trane air conditioning and heat pump systems in Smyrna
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Trane air conditioning and heat pump systems in Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Lennox and Rheem air conditioning systems in Smyrna.
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Lennox and Rheem air conditioning systems in Smyrna.
Terence M.
Terence M.
HVAC cooling maintenance on Carrier air conditioning system in Smyrna
Smyrna, GA 30080
Terence M.
Terence M.
HVAC cooling maintenance on Heil and ICP air conditioning systems in Smyrna
Smyrna, GA 30080
Terence M.
Terence M.
HVAC cooling maintenance on Carrier air conditioning systems in Smyrna
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Carrier air conditioning systems in Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Carrier air conditioning system in Smyrna
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Carrier air conditioning system in Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Lennox heat pump system in Smyrna. Also, replaced failed damper motor and worn contactor.
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Lennox heat pump system in Smyrna. Also, replaced failed damper motor and worn contactor.
Terence M.
Terence M.
HVAC cooling maintenance on Lennox heat pump and Goodman air conditioning systems in Forest Hills Smyrna
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Lennox heat pump and Goodman air conditioning systems in Forest Hills Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Lennox and Goodman heat pump systems in Smyrna
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Lennox and Goodman heat pump systems in Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Carrier air conditioning system in Smyrna.
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Carrier air conditioning system in Smyrna.
Terence M.
Terence M.
HVAC cooling maintenance on Carrier air conditioning system in Forest Hills Smyrna.
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Carrier air conditioning system in Forest Hills Smyrna.
Terence M.
Terence M.
HVAC cooling maintenance on Lennox air conditioning systems in Smyrna
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Lennox air conditioning systems in Smyrna
Terence M.
Terence M.
HVAC cooling maintenance on Carrier air conditioning system in Smyrna. Friendly reminder to replace your airs filters on a regular basis!
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Carrier air conditioning system in Smyrna. Friendly reminder to replace your airs filters on a regular basis!
Terence M.
Terence M.
HVAC cooling maintenance on American Standard air conditioning system in Smyrna. Friendly reminder to replace your air filters on a regular basis!
Smyrna, GA 30082
Smyrna, GA - HVAC cooling maintenance on American Standard air conditioning system in Smyrna. Friendly reminder to replace your air filters on a regular basis!
Terence M.
Terence M.
HVAC cooling maintenance on Lennox air conditioning system is Forest Hills Smyrna. Friendly reminder to change your air filters on a regular basis!
Smyrna, GA 30080
Smyrna, GA - HVAC cooling maintenance on Lennox air conditioning system is Forest Hills Smyrna. Friendly reminder to change your air filters on a regular basis!