Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 10 years
Best Part of Your Job: Taking care of my customer’s needs and concerns
Favorite Product We Recommend: Carbon Monoxide Alarm
Local Reviews
6 Month Service Check up
Rosemary - Smyrna, GA 30080
All went well and Terrance did a great job.
Great Service
Leonard - Smyrna, GA 30080
Terrence always provides excellent service. He is very thorough, professional, and respectful of the home. He points out parts that will require replacement in the near future. He makes sure that the units are working as intended.
Great service
Julie - Smyrna, GA 30080
As usual, Terence is knowledgeable, helpful and friendly.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Julie! We are proud to know that Terence has provided you with 5-star HVAC service that you know you can count on. Thank you for choosing Bartlett Heating and Cooling with all your HVAC needs!
Friendly and knowledgeable!
Jennifer - Smyrna, GA 30080
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Jennifer! We promise to always send out an expert HVAC technician with a smile on his face! Thank you for trusting Bartlett Heating & Cooling with your furnace maintenance!
Awesome plus as usual great service
Fred - Smyrna, GA 30080
Always the best.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Fred! We are proud and honored to know that you trust Bartlett Heating and Cooling to provide you with the best HVAC service. Thank you for choosing Bartlett Heating & Cooling!
Another excellent service visit
Renee - Marietta, GA 30060
Terence and Bartlett Heating and Cooling have been servicing our home for 3 years now. We have found Bartlett to be an extremely professional and ethical company. Terence, our technician is efficient, knowledgeable and patient with any questions we may have during a service visit. It’s not easy to come by quality service at a fair price these days. We highly recommend Bartlett!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Renee! We are proud to know that we have provided you with excellent HVAC service for the past 3 years! Your comfort is our top priority, so we strive to keep both your home and your wallet comfortable. Thank you for all the kind words about Terence and for being a valued member of our customer family!
Great service and helpful opinions.
Kevin - Smyrna, GA 30080
Great service and gave me very helpful explanations. There was an issue with one of our vents that we couldn’t figure out. Terence trouble shot it and realized the damper had gotten caught on a screw. Upon fixing that, it made a huge difference.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Kevin! We are proud to know that Terence was able to provide you with a great HVAC service experience. It puts a big smile on our face to know that Terence was able to make a huge difference in the comfort of your home. Thank you for trusting Bartlett HVAC with your furnace maintenance!
Outstanding semi annual service
John - Smyrna, GA 30080
Thanks for being on time, in uniform, professional, and informative!
Response from Bartlett Heating & Cooling:
Thank YOU for the 5-star review and for being a member of our customer family, John! We are proud to know that Terence provided you with outstanding service during your furnace maintenance. We take pride in providing the best HVAC service possible, so we strive to arrive within the arrival window and we will always show up in a fully marked truck, in uniform, and excited to provide you with a great service experience. Thank you for trusting Bartlett Heating and Cooling with your furnace maintenance!
Great service, efficient, and very personable
Abby - Smyrna, GA 30080
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Abby! We are proud to know that you were pleased with Terence's HVAC and customer service. Thank you for trusting Bartlett HVAC with your furnace maintenance!
Great Service!!
Kyle - Smyrna, GA 30080
Great 2x same day service, thank you very much Terrance!!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Kyle! We are happy to know that Terence provided you with a great furnace maintenance. Thank YOU for choosing Bartlett HVAC!
Great!
Amy - Smyrna, GA 30339
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Amy! We are always happy to provide great HVAC service!
Great Service
Marcy - Smyrna, GA 30082
Terrence is a wonderful tech ! Always professional and does great work .
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and the kind words about Terence! We are proud to know that he has impressed you with his expert HVAC skills and that he provided you with a great service experience. Thank you for trusting Bartlett Heating & Cooling with your furnace maintenance!
Great service!
Erika - Smyrna, GA 30080
Terrence is timely and does a great job of communicating what he is doing and why.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Erika! We are proud to know that Terence provided you with a great HVAC service experience. Our technicians love to share their expert HVAC knowledge, so we will always communicate the status of your system and keep you involved throughout the whole process. Thank you for trusting Bartlett HVAC with your furnace maintenance!
Always the very best!
Heather - Smyrna, GA 30082
Terence is always extremely thorough and incredibly kind. I’ve been working with y’all for so long, you feel more like family.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and all of the kind words about Terence; it will put a big smile on his face. We feel the same way about you, Heather! Thank you for being a long-time member of the Bartlett customer family!
Great service technician leads to great service!
Ed - Marietta, GA 30060
As always, we are more than pleased with Terrance!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Terence! We are proud to know that Terence has provided you the same 5-star service since 2017. Thank you for trusting Terence and Bartlett HVAC with your semi-annual furnace maintenance, Ed!
Great Company With Excellent Customer Service
Beth - Smyrna, GA 30080
Just days before severe cold weather I discovered the heat was not working in my condo. I was pleasantly surprised Bartlett would be able to accommodate me the same day I called. Terence punctually arrived within the 2 hour window I was given. He was able to quickly diagnose and fix the problem and also performed semi-annual maintenance service. I highly recommend Bartlett and if you live in the Smyrna area, Terence might be your technician. Highly Recommend!!!
Response from Bartlett Heating & Cooling:
Thank you for the fantastic 5-star review, Beth! We are honored that you trust Bartlett HVAC to keep your home comfortable year-round, so we are happy Terence was able to repair your furnace and perform your furnace maintenance on the same day you called us! We really appreciate your recommendation and we hope we get more customers like you. Thank you for calling Bartlett Heating and Cooling!
Great service!
Victor - Smyrna, GA 30080
Terence provided amazing service and recommended only the necessary repairs to ensure the longevity of our system.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Victor! We are happy to hear that Terence provided you with amazing service and made such a good first impression. We aim to treat our customers like family, so we promise to always provide exceptional service and keep you in the loop about any repairs that can be done to keep your system working as effectively as possible for as long as possible. Thank you for calling Bartlett HVAC and welcome to the Service Agreement family!
Terrance is always a professional!
Marti - Smyrna, GA 30082
He is on time, knows his job, does his work without delays, and is pleasant to talk to. I have the utmost confidence that I’ll receive the best HVAC service when Terrance shows up.
Response from Bartlett Heating & Cooling:
Wow! Thank you for all the kind words about Terence and for the 5-star review, Marti! As a long time member of the Bartlett Service Agreement family, we take great pride in providing you with the best HVAC service possible and we are so proud to know that Terence has accomplished that at every visit! We aim to send the same technician to your home every time, so you can look forward to more awesome HVAC services from Terence. Thank you for trusting Terence and Bartlett HVAC with your furnace maintenance!
Great service
Corinna - Smyrna, GA 30080
Very thorough and knowledgeable
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review! We are happy that you were impressed with Terence’s expert HVAC skills and knowledge. Thank you for choosing Bartlett Heating & Cooling!
Great service as always!
Jane - Smyrna, GA 30082
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Jane! We are proud to know that we have consistently provided you with great 5-star service. Thank you for choosing Bartlett Heating & Cooling!
Great service appt.
Jan - Atlanta, GA 30327
Terrence was new to my house but found all units and serviced them professionally - clean and professional Price for service was quite reasonable and I received estimates for further work that may be required soon I’ve been with Bartlett 30 years - they are responsive - fair priced - dependable and professional!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Jan! We are so happy to hear that Terence made a great first impression and that it was a great heating maintenance appointment. Thank you for all the kind words about Bartlett HVAC! We strive to provide the best HVAC service possible, so it warms our heart to hear such positive feedback. Thank you for trusting Bartlett Heating and Cooling with all your HVAC needs!
Great Service
Dorlinda - Smyrna, GA 30339
Terrence is an amazing rep.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Dorlinda! We are so proud to have Terence on our team. Thank you for choosing Bartlett HVAC to perform your furnace maintenance this winter!
Great service, polite and efficient
Rufus - Atlanta, GA 30327
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Rufus! We are honored that you trust Bartlett HVAC with your furnace repair!
Great service’ ! Terence is very professional, friendly and efficient.
Fran - Atlanta, GA 30318
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and all of the kind words about Terence! We are honored that you trust Bartlett Heating and Cooling to perform your furnace maintenance this winter, Fran!
Great service. Appreciate continuity of same service provider over the years. Established a trusting relationship regarding maintenance and need to re
Ken - Atlanta, GA 30339
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Ken! We are happy to hear that Terence has always provided you with great service and has earned your trust whether it be for a furnace maintenance or a furnace repair. Thank you for choosing Bartlett Heating & Cooling!
Amazing Service!
Drake - Smyrna, GA 30080
Terence was probably the best HVAC tech we have ever encountered in 15 years being homeowners. He was friendly, engaging, super knowledgeable and wrote up maybe the most detailed report on our systems I’ve seen. He was incredible in explaining the issues and was thorough when installing the new parts - he refused to leave until the system was working 100%.
Response from Bartlett Heating & Cooling:
Wow! Thank you for the fantastic 5-star review and the kind words about Terence! We are beyond proud to know that he is the best HVAC technician you’ve had service your system in 15 years! Home is where the heart is, so it is of the utmost importance that we treat your home with care. This means we will always send an expert technician to perform a thorough investigation of your system and explain his findings. We strive to always leave your home with your system working as efficiently and effectively as possible. Thank you again for the kind words and for choosing Bartlett Heating & Cooling to get your system running and perform your furnace maintenance, Drake! We will be sure to tag your account to ensure that Terence is the one to provide you with 5-star HVAC service.
Furnace Maintenance Plan
Mike - Marietta, GA 30068
We contract BARTLETT to swing by twice a year to inspect and tune up our heating and air conditioning units. They are always on time, informative, courteous and professional.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Mike! We are honored to know that you are just as happy being a member of the Bartlett Service Agreement family as we are to have you and that we have consistently impressed you at your prepaid semi-annual HVAC maintenance appointments. Thank you for trusting Bartlett HVAC to perform your maintenance and thank you for being members of the Service Agreement family!
Outstanding
Ashlie - Marietta, GA 30062
Terrence was very kind and professional! Arrived before the scheduled appointment time. Definitely will not use any other company and they are highly recommended.
Response from Bartlett Heating & Cooling:
Thank you for the awesome review, Ashlie! While we are so happy that Terence made such a great first impression, we promise always to provide you with outstanding service any time you need us. We are honored to have your loyalty and that you have joined our Bartlett Service Agreement family. Thank you for calling Bartlett Heating and Cooling!
Good service
Susan - Smyrna, GA 30080
Terence is good about prioritizing the repairs in order of importance
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Susan! We strive to keep your home comfortable and your system running as efficiently as possible within your budget, so we are happy to hear that Terence was able to guide you through needed repairs. Thank you for choosing Bartlett Heating and Cooling!
Great reliable HVAC service
Andrew - Smyrna, GA 30080
Terence has always been reliable and helpful with maintaining our HVAC systems both at our old house and our new home. Terence and Bartlett in general have been a pleasure to work with.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Andrew! We are proud to know that Terence has consistently provided you with top-notch HVAC service that you know you can trust and depend on. Thank you for trusting Bartlett HVAC with both of your homes. We are honored to be the company you count on for all your HVAC needs!
Excellence as always
Kay - Smyrna, GA 30080
My technician Terrance is absolutely the best! He has always provided outstanding service and is so personable! Bartlett HVAC means excellence!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Kay! We are proud to have Terence on our team and to hear that he exemplifies our company’s values. We strive to always provide outstanding HVAC service because we have outstanding clients like you! Thank you for trusting Bartlett Heating and Cooling to provide you with 5-star HVAC services at every visit!
Good service
Glenda - Smyrna, GA 30080
Response from Bartlett Heating & Cooling:
Thank you for the 4-star review, Glenda, and thank you for choosing Bartlett HVAC to perform your semi-annual heat maintenance!
Great service
Barbara - Smyrna, GA 30080
Terence has been servicing our HVAC for 8 years. He is a knowledgeable technician and very professional. I highly recommend Terence and Bartlett Heating and Cooling. Bartlett Heating and Cooling is a locally owned business. Shop LOCAL!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Barbara! We are proud to know that Terence has consistently provided you with excellent HVAC and customer service for the past 8 years. We have been based out of the Marietta area for over 40 years and we strive to provide our community with the best service possible. We are also a 2nd generation, locally family owned & operated company, so we thank you especially for the “shop local” shout out :) Thank you for recommending Terence and Bartlett Heating and Cooling, we would be honored to have more awesome clients like you!
Great hvac guy!
Grace - Smyrna, GA 30080
Terence is always very helpful, cheerful, and good. I love having him as our hvac guy!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Terence! We are proud to hear that he exemplifies Bartlett’s values and that Terence provided you with a great service experience! We made sure to mark your account to ensure that Terence is your technician whenever possible. We love having you as an awesome member of the Bartlett Service Agreement family, Grace!
Terence Excellence
Tammy - Smyrna, GA 30080
Early, efficient and great customer service.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Terence! We are proud to know he provided you with excellent service while performing your semi-annual heat maintenance. Thank you for choosing Bartlett HVAC, Tammy!
Great Service, very dependable, nice guy!
Kim - Smyrna, GA 30080
Terrance is always pleasant and I trust what he says about my AC/ Furnace.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Terence! We are proud to know that he exemplifies Bartlett HVAC’s values. Thank you for trusting Bartlett Heating and Cooling with all your HVAC needs, Kim!
Immediate Response, Reliable Execution!
Anonymous - Smyrna, GA 30080
Terrence is a superb associate! His professional and pleasant demeanor is always appreciated. He speedily discovered and repaired my emergency HVAC issue: diligently serviced all aspects and intricacies of the repair ensuring an additional repair/another call would not be necessary, informed me of all prices/charges up front with full transparency (no hidden fees anywhere!), and finally, patiently walked me through all my questions (even multiple times when I didn’t understand something). Terrence was a delight to work with. Thank you for making the uncomfortable (no AC in the middle of summer, ugh!) so easy, hassle-free & repairing my AC so quickly!!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Rachel! We are proud to know that Terence provided you with an excellent, hassle-free experience and that he was able to repair your AC the same day. Thank you for trusting Bartlett HVAC to repair your AC system!
Awesome Service !!!
Marcus - Smyrna, GA 30082
This isn’t the first time I’ve used Bartlett and as always they prove to best first class!!! Terence lives up to the top notch service… He delivered on time service with a level of professionalism that’s not out there anymore!
You are crazy to go anywhere else!
Jonathan - Smyrna, GA 30080
Originally this rating was to tell you about my great Bartlett Service Tech, but it’s really about the entire team. Scheduling - easy Customer Service- always on top of things Service Tech - has my complete confidence And today I had an unusual request about a recall notice from the manufacturer. The team jumped right in and resolved it quickly……. all via email while I was on conference calls for my own job. You can shop around for price. (I’m really not able to tell you how their prices compare.) Personally peace of mind and great service are more important to me!
Always Great Service, Best Technician!!
Patti & Scott - Smyrna, GA 30082
Terence arrived on time and was prepared to work immediately, as usual. After inspection was completed, he gave us a detailed summary of his findings (all good!). We asked for additional service, which he didn't hesitate to provide. Thank you, Terence and Bartlett, for your continued great service!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Terence and the Bartlett HVAC team, Patty! We strive to provide everyone with 100-star service, so we are happy to hear that Terence went above and beyond. Thank you for allowing Bartlett HVAC to take care of your HVAC system and keep your home cool!
Friendly service!
Jennifer - Smyrna, GA 30080
Great service
Alana - Smyrna, GA 30080
Terence is always friendly and explains everything needed in detail.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Terence! We are happy to hear that he has continued to impress you with his expert HVAC skills. Thank you for trusting Bartlett Heating and Cooling (and Terence) to perform your semi-annual AC tune-up, Alana!
Highly recommend Terrance
Rebecca - Smyrna, GA 30080
Terrance is wonderful. He has been coming to my house for many years and always provided excellent service in a timely manner. I would highly recommend him!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Terence! We are so happy to hear that he exemplifies all of Bartlett’s values with each visit. Thank you for trusting Bartlett HVAC (and Terence) to perform your semi-annual AC maintenance, Rebecca!
The BEST ever!
Heather B - Smyrna, GA 30082
I could not possibly recommend Bartlett and Terence any more. They are absolutely wonderful, fair, and trustworthy.
Response from Bartlett Heating & Cooling:
Thank you for all the kind words, Heather! We think YOU’RE the best and that is why we always provide the best service possible with every visit. We are honored to be the company you trust with all your HVAC needs!
Professional, high quality service.
Noelle - Smyrna, GA 30080
Terence was on time, professional, and took time to answer all my questions. He made some suggestions and had all the supplies needed to complete the work during his visit. We’ll definitely be using Bartlett again.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and for all the kind words about Terence! We are so happy to hear that you were impressed with his services. We strive to make sure your systems are always running as efficiently as possible, so we always keep our trucks fully stocked to be on the safe side. Thank you for calling Bartlett Heating and Cooling and welcome to the Bartlett customer family! We look forward to seeing you again for your next maintenance!
Amazing Service!
Stacie Sikes - Mableton, GA 30126
Every single time Terence comes out when we have issues he not only helps correct it but he explains it in a simple manner that we understand and gives advice on next steps and doesn’t push us to make rash or quick decisions. We trust everything he tells us!!
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review of Terence! We know that trust is earned, so this review means a lot to everyone at Bartlett HVAC and will put a big smile on Terence’s face! We have a great team of HVAC experts who love to share their knowledge, so thank YOU, Stacie for allowing our technician to share his skills with you and your family! We are proud to know that you count on Bartlett Heating and Cooling for all of your HVAC needs.
Bartlett to the rescue!
Marissa - Smyrna, GA 30080
I can’t express how grateful we are for the honest consultation and fantastic service of Bartlett. When cold weather hit and our furnace wasn’t working, we had a competitor come out and look at our system which resulted in them recommending either a $2500 repair or a $6000 new system. I am so glad we decided to have Bartlett come out and give a second opinion. Not only did they immediately quote a replacement that was a greater system and $1000 less than our previous quote, but they questioned the previous repair quote and sent a tech out to take a look. Our Bartlett tech confirmed the issue was misdiagnosed and was able to repair for a third of the previously quoted price. They could have easily told us to go with a new system or blindly done the repairs the previous company recommended, but the experience we received shows the Bartlett team cares about delivering honest and dependable service over money. Bartlett will always be our first call!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Marissa! We will always send out our own technician to ensure our customers are being treated fairly. Trust is earned, so we are beyond honored to know that you call Bartlett Heating and Cooling a trust worthy HVAC company. We are glad to be your first call for HVAC services, but we hope your home stays warm and cozy in the mean time!
Great service
Debbie - Smyrna, GA 30080
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Debbie! You have been with Bartlett Heating and Cooling for a very long time, so we are thankful for your continued trust in us to provide great HVAC service!
Exceptional
Joan - Smyrna, GA 30080
Terence provides outstanding customer service. He is personable, professional, knowledgeable. He represents the commitment to excellence established by Bartlett.
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review of Bartlett Heating and Cooling, Joan! We couldn’t have described Terence any better and are so proud to have him on the team
Great as usual
Justin - Smyrna, GA 30080
Terrance is always a pleasure to work with. He is very thorough and efficient.
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review, Jennifer! Terence is a great representative of Bartlett Heating and Cooling, we are proud to have him on our team!