Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 10 years
Best Part of Your Job: Taking care of my customer’s needs and concerns
Favorite Product We Recommend: Carbon Monoxide Alarm
Local Reviews
Reviews powered by Nearby NowGreat service
Alana - Smyrna, GA
Terence is always friendly and explains everything needed in detail.
Highly recommend Terrance
Rebecca - Smyrna, GA
Terrance is wonderful. He has been coming to my house for many years and always provided excellent service in a timely manner. I would highly recommend him!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review of Terence! We are so happy to hear that he exemplifies all of Bartlett’s values with each visit. Thank you for trusting Bartlett HVAC (and Terence) to perform your semi-annual AC maintenance, Rebecca!
The BEST ever!
Heather B - Smyrna, GA
I could not possibly recommend Bartlett and Terence any more. They are absolutely wonderful, fair, and trustworthy.
Response from Bartlett Heating & Cooling:
Thank you for all the kind words, Heather! We think YOU’RE the best and that is why we always provide the best service possible with every visit. We are honored to be the company you trust with all your HVAC needs!
Professional, high quality service.
Noelle - Smyrna, GA
Terence was on time, professional, and took time to answer all my questions. He made some suggestions and had all the supplies needed to complete the work during his visit. We’ll definitely be using Bartlett again.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review and for all the kind words about Terence! We are so happy to hear that you were impressed with his services. We strive to make sure your systems are always running as efficiently as possible, so we always keep our trucks fully stocked to be on the safe side. Thank you for calling Bartlett Heating and Cooling and welcome to the Bartlett customer family! We look forward to seeing you again for your next maintenance!
Amazing Service!
Stacie Sikes - Mableton, GA
Every single time Terence comes out when we have issues he not only helps correct it but he explains it in a simple manner that we understand and gives advice on next steps and doesn’t push us to make rash or quick decisions. We trust everything he tells us!!
Response from Bartlett Heating & Cooling:
Thank you for the awesome 5-star review of Terence! We know that trust is earned, so this review means a lot to everyone at Bartlett HVAC and will put a big smile on Terence’s face! We have a great team of HVAC experts who love to share their knowledge, so thank YOU, Stacie for allowing our technician to share his skills with you and your family! We are proud to know that you count on Bartlett Heating and Cooling for all of your HVAC needs.
Bartlett to the rescue!
Marissa - Smyrna, GA
I can’t express how grateful we are for the honest consultation and fantastic service of Bartlett. When cold weather hit and our furnace wasn’t working, we had a competitor come out and look at our system which resulted in them recommending either a $2500 repair or a $6000 new system. I am so glad we decided to have Bartlett come out and give a second opinion. Not only did they immediately quote a replacement that was a greater system and $1000 less than our previous quote, but they questioned the previous repair quote and sent a tech out to take a look. Our Bartlett tech confirmed the issue was misdiagnosed and was able to repair for a third of the previously quoted price. They could have easily told us to go with a new system or blindly done the repairs the previous company recommended, but the experience we received shows the Bartlett team cares about delivering honest and dependable service over money. Bartlett will always be our first call!
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Marissa! We will always send out our own technician to ensure our customers are being treated fairly. Trust is earned, so we are beyond honored to know that you call Bartlett Heating and Cooling a trust worthy HVAC company. We are glad to be your first call for HVAC services, but we hope your home stays warm and cozy in the mean time!
Great service
Debbie - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Debbie! You have been with Bartlett Heating and Cooling for a very long time, so we are thankful for your continued trust in us to provide great HVAC service!
Exceptional
Joan - Smyrna, GA
Terence provides outstanding customer service. He is personable, professional, knowledgeable. He represents the commitment to excellence established by Bartlett.
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review of Bartlett Heating and Cooling, Joan! We couldn’t have described Terence any better and are so proud to have him on the team
Great as usual
Justin - Smyrna, GA
Terrance is always a pleasure to work with. He is very thorough and efficient.
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review, Jennifer! Terence is a great representative of Bartlett Heating and Cooling, we are proud to have him on our team!
Great service
Andy - Smyrna, GA
Terrance is charming and professional and an excellent tech.
great service!
Michelle - Smyrna, GA
Terrence is great. He is thorough and provides recommendations.
Great service!
Nick - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of Bartlett Heating and Cooling, Nick!
Very efficient.
Opal - Smyrna, GA
Always impressed with service. Terrence always pleasant and friendly.
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review, Opal! You can trust Bartlett Heating and Cooling to provide you with great service and HVAC maintenance.
Very professional
TJ - Smyrna, GA
Very professional, Great service! Diagnose the problem and executed the work quickly!
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review and welcome to the Bartlett Heating and Cooling Service Agreement family, T.J.! First impressions are important, but we strive to provide the same quality service that we do on day one every time we come out. We look forward to seeing you again for your HVAC maintenances!
Excellent Service Always
Stan - Smyrna, GA
Terence McDermott is an incredible 5-star representative for Bartlett HVAC and is the reason I continue to use this amazing family-owned company. For customers like myself, "consistency" in service is really important especially when you trust the person who sincerely seems to care about the upkeep of your home and the type of professional service you deserve. Terence is the "real deal" and I always look forward to his visits for HVAC service. Kudos Terence and Bartlett HVAC! Great company!
Response from Bartlett Heating & Cooling:
Thank you so much, Stan! These are the qualities we strive to achieve with every visit, so this 5-star review means a lot to both Terence and the Bartlett Heating and Cooling team. At Bartlett HVAC our customers are our family, so we are glad that you look forward to our visits just as much as we do!
Great Customer Service
Jonathan - Smyrna, GA
Terence is polite and friendly. He thoroughly communicates the problem and resolution plan.
Response from Bartlett Heating & Cooling:
Thank you for the 5-star review, Jonathan! We are so happy to see that Terence kept you updated throughout your service. Thank you for trusting Bartlett Heating & Cooling to repair your furnace.
Great service. Just like family!
Patty - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for this sweet review, Patty! Bartlett Heating and Cooling is locally family owned and operated. A 5-star review always makes our days brighter, but having the honor of being called family is priceless. We strive to treat all our customers like family, so thank YOU for allowing us to be a part of your family too!
Great Service
Amy - Smyrna, GA
Terrence is polite, thorough, knowledgeable and trustworthy. Bartlett has serviced our heating and A/C units for 30+ years. We recommend them to everyone without hesitation. They are truly the BEST!!!
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review of Bartlett Heating and Cooling! We are honored that you think so highly of Terence and our company. Thank you for recommending Bartlett HVAC for maintenance and service. We think YOU are the best!
Great service
Lynda - Smyrna, GA
Excellent representative of your company. Thorough, competent, knowledgeable. Pleasantly explains/answers any concerns/questions. Feel telieved knowing furnace is safe for season.
Response from Bartlett Heating & Cooling:
Thank you so much for this 5 star review, Lynda! We are proud to have Terence on the Bartlett Heating and Cooling team. Thank you for trusting Bartlett HVAC to take care of your AC and heating maintenances and for being a long time member of the Bartlett HVAC family!
Fantastic service
Kathleen - Smyrna, GA
Terence continues to do a fantastic job when he comes to work on my system. I always ask for him because I trust his competence and reliability. He is also very personable with good interpersonal skills. He is definitely an asset to Bartlett! You are lucky to have him as a valued employee!
Response from Bartlett Heating & Cooling:
Thank you for this 5-star review! We are honored to have Terence as a member of the Bartlett Heating & Cooling team, because he is an excellent representative of all of our company values. We are also lucky to have YOU as a member of our Bartlett Heating and Cooling family!
Great Service
Donna - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you, Donna, for this review of Terence! We, at Bartlett Heating and Cooling, strive to always provide 5-star service!
EFFICIENT AND FRIENDLY SERVICE
Lisa - Smyrna, GA
Terence Has been servicing my A/C unit and heater for a while now! He's knowledgeable about his work and experienced. He comes with a smile, he's professional and loves his job! He gives the recommendations needed and answers questions with ease! He works efficiently and keep the service area clean!
Response from Bartlett Heating & Cooling:
Thank you so much for this glowing review of Terence! We are proud to have him represent Bartlett Heating & Cooling each day :-). Thank you for being an awesome member of our Service Agreement family!
Excellent Service
Melissa - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Melissa! We think it is excellent that you called on Bartlett Heating & Cooling to repair your AC system :-). Thank you for being a member of our Service Agreement customer family!
Great service. On time, professional.
Dodi - Smyrna, GA
See above.
Response from Bartlett Heating & Cooling:
Thank you Dodi! We are so able to see that Terence was able to get your AC system back up and running! Thank you for always choosing Bartlett Heating and Cooling to repair your AC :-)
Terrific Service
Billy - Smyrna, GA
The technician was very punctual. Terence is a very efficient and personable person whom I highly recommend for service. Very pleasant experience.
Always Great
Ben - Smyrna, GA
Trustworthy, reliable, honest and efficient.
Response from Bartlett Heating & Cooling:
Thank you Ben! These are the values that we hold near and dear to our hearts. We thank you for this 5 star review of Bartlett Heating & Cooling :-). And thank you for trusting Bartlett Heating & Cooling to repair your flue vent and service your furnace.
VERY DETAILED & DILIGENT
Fred - Smyrna, GA
Terrence was very detailed and precise in what he did. With due diligence he took the time to check and maintain both furnaces units upstairs and downstairs. He talked me through it and I appreciate that. I highly suggest this young man’s workmanship.
Response from Bartlett Heating & Cooling:
Thank you Fred! Terence is very detailed and diligent and I'm so glad that you appreciated his fine workmanship. Thank you for being an important member of our Bartlett Heating and Cooling family :-)
Best technician I’ve had!!
Mary - Smyrna, GA
Terrance has been the tech that serviced my heating/ac for a very long time. He is always friendly, on time, answers any question I may have, polite, and always does a great job! I sure hope he doesn’t ever change from being “my” technician from Bartlett!! Couldn’t ask for a better gentleman to check my unit!!
Response from Bartlett Heating & Cooling:
Thank you Mary! Such glowing remarks will make Terence smile ear to ear! And we will be sure to keep him as your technician. We know how important it is to have a technician that you know and trust. And thank YOU for trusting Bartlett Heating and Cooling for all of your HVAC service and maintenance :-)
Prompt, friendly and professional.
Paul - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Paul! Sounds like Terence checked off all the boxes :-). We thank you for being a great Bartlett Heating and Cooling customer!
Always a dependable great job!!
Joy - Smyrna, GA
Terence never fails to be prompt, courteous, informative, efficient, friendly, thorough and provides an overall terrific service experience.
Response from Bartlett Heating & Cooling:
Thank you Joy! We are proud to have Terence on our team and we are glad to see that he is providing such great service to you. Thank you so much for these kind words :-). We are honored to have you as a member of our Bartlett Service Agreement family!
Great experience
Rebecca - Smyrna, GA
He is on time and very polite. We are very happy with his service.
Response from Bartlett Heating & Cooling:
Thank you Rebecca! We are happy to see that you had a great experience with Terence is providing! Thank you for this 5 star review of Bartlett Heating & Cooling and Terence :-)
Another Great Service Call
Peter - Smyrna, GA
Thanks to a Terrance for his professionalism and good suggestions for possible improvements.
Response from Bartlett Heating & Cooling:
Thank you Peter! We love seeing "ANOTHER great service call"! We strive to provide great service with each visit to your home. Terence will be so pleased to see this :-). Thank you for always choosing Bartlett Heating & Cooling.
Great service!
Jessica - Smyrna, GA
Terrence was professional and followed COVID safety precautions. He quickly performed maintenance, answered all my questions, and made reasonable recommendations for my system.
Response from Bartlett Heating & Cooling:
Thank you Jessica! I am so glad to see that Terence provided 5 star service to you today! I know this was your first time calling on Bartlett and we are so happy to welcome you to our Service Agreement family! We looking forward to seeing you next season :-)
Great Service !!
Carol - Smyrna, GA
Requested Terence for power outage to system. I was scheduled quickly and Terence determined & resolved issue immediately. Excellent service, professionalism, and expertise that supports my decision to hire this company for HVAC ongoing annual maintenance.
Response from Bartlett Heating & Cooling:
Thank you Carol! We are so pleased that Terence provided such great service! We look forward to providing this level of service with each visit to your home :-). Thank you for calling on Bartlett Heating and Cooling to service your HVAC system.
Great service
Goodwitch - Smyrna, GA
Technician was prompt and efficient.
Response from Bartlett Heating & Cooling:
Thank you Glenda! We are so happy to see that Terence provided great service :-). Thank you for choosing Bartlett Heating and Cooling for your heating system maintenance.
Great service, so helpful and knowledgeable!
Sydney - Smyrna, GA
Terence was so helpful and patient with all of my questions. Thanks so much for the service today!
Response from Bartlett Heating & Cooling:
Thank YOU Sydney! We are so glad you called on Bartlett Heating & Cooling to repair your AC system today. Terence will so happy to see these kind remarks :-). Welcome to the Bartlett HVAC customer family!
Super fast! Great service
Brasher - Smyrna, GA
Terrance was great! Quickly diagnosed and fixed the problem. Very friendly and professional.
Response from Bartlett Heating & Cooling:
Thank you! We are so glad to see that Terence got everything taken care of quickly! Thank you for choosing Bartlett Heating and Cooling and welcome to our Service Agreement family :-)
Great Service
Xiomara - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you! We truly appreciate this 5 star review of our service!
Extremely professional, excellent customer service and very knowledgeable.
Renee - Marietta, GA
Terrence has been servicing both of our units for just shy of a year. He’s correctly diagnosed problems that were misdiagnosed by another company and charged us less to repair it! We’ve been extremely satisfied with his services. He’s fair, efficient and patient enough to make sure all questions are answered before he finishes the job. We highly recommend him.
Response from Bartlett Heating & Cooling:
Thank you Renee! Terence will be so happy to see this kind review! Our team does work hard to make sure we provide the best service at the best price. Thank you again for this 5 star review of Bartlett Heating and Cooling and Terence :-)
Friendly and professional
Carla - Smyrna, GA
Arrived during expected window. Answered all questions thoroughly and was friendly and very professional. I would recommend Bartlett to anyone!
Response from Bartlett Heating & Cooling:
Thank you Carla! We truly appreciate your kind words and your willingness to recommend us. Thank you for being an awesome member of our Bartlett Heating and Cooling customer family :-)
Homeowner
Debbie - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review!
Always reliable, courteous service
Lisa - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Lisa! We know how important it is that you receive consistently reliable and courteous service from your HVAC provider and are glad to see that we are hitting the mark. Thank you for trusting Bartlett Heating and Cooling to take care of all of your HVAC service and maintenance :-)
Thank you!
Courtney - Smyrna, GA
Professional as always!
Response from Bartlett Heating & Cooling:
Thank you Courtney! We are so happy that you are pleased with our service. Thank you for always trusting Bartlett Heating and Cooling to provide you HVAC maintenance and service :-)
Fab service
Susan - Smyrna, GA
Yearly maintenance agreement with Bartlett ... always professional and take great care of my units.
Response from Bartlett Heating & Cooling:
Thank you Susan! We appreciate this 5 star review and kind words. Thank you for always trusting Bartlett Heating and Cooling for your annual HVAC maintenance :-)
Neat and Polite
Lauri - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Lauri! Terence takes a lot of pride in his work so I know he will be happy to see this feedback. Thank you for always trusting Bartlett Heating and Cooling to provide your furnace and AC maintenance :-)
Great service!!
Luberta - Smyrna, GA
Terrance is kind, caring and professional. You better keep him😄
Response from Bartlett Heating & Cooling:
Thank you Luberta! We couldn't agree more about Terence AND keeping him on the team! Thank you so much for this kind feedback and for trusting Bartlett Heating and Cooling :-)
Terence is the best!
Travis - Smyrna, GA
Terence is extremely professional on every visit. He is thorough in his assessments of my heating and cooling systems. He takes his work seriously and hope he gets a nice sized raise this year!
Response from Bartlett Heating & Cooling:
Thanks Travis! We are so glad to see that Terence is doing such a great job for you. We'll definitely take you suggestion into account :-). Thank you so much for being a loyal Bartlett Heating and Cooling customer. We appreciate you!
Great service!
Aaron - Smyrna, GA
Terrance was great to work with he is as knowledgeable and performed the service quick answer efficiently. Thank you.
Response from Bartlett Heating & Cooling:
Thank you Aaron! We are so pleased that you are happy with the service Terence provided. Thank you for always trusting Bartlett Heating and Cooling to perform your HVAC maintenance :-)
Great service
Jeremy - Smyrna, GA
I can’t say enough about the great service from Terence at Bartlett. Our system is quite old, and when your heat goes out on one of the coldest days of the year, you want quick and honest service. We got that with Terence! He explained everything, was patient, and was able to get our system back up and running. Nice to have a warm house again!!
Response from Bartlett Heating & Cooling:
Thank you Jeremy! I am so glad we were able to get your heating system restored quickly because it is way too cold to go without heat today! Thank you for calling on Bartlett Heating and Cooling to repair your heating system.
Amazing Service!
Maggie - Smyrna, GA
Was great, serviced our unit and was efficient and gave us great recommendations!
Response from Bartlett Heating & Cooling:
Thank you Maggie! We are so happy to see that you are pleased with our service! Thank you for being a member of our Bartlett Heating and Cooling customer family :-)