Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 10 years
Best Part of Your Job: Taking care of my customer’s needs and concerns
Favorite Product We Recommend: Carbon Monoxide Alarm
Local Reviews
Reviews powered by Nearby NowContinuous A+ Service
Deborah - Smyrna, GA
I have used Bartlett for approx 3 years for mtc/servicing of my HVAC units. Terence has been my service tech for all of these years and is professional, knowledgable, honest and timely. I highly recommend this company and specially Terence!
Response from Bartlett Heating & Cooling:
Thank you for recommending Bartlett Heating and Cooling and Terence! We know that we are lucky to have him on our team :-). We really appreciate this glowing review and thank you for being a wonderful Bartlett Heating and Cooling customer!
Outstanding service! Great technician!!
Kay - Smyrna, GA
Love Bartlett! And Terrance is the absolute BEST technician! Always provides outstanding service!!
Response from Bartlett Heating & Cooling:
Thank you Kay! We are so glad you think so highly of Terence :-). Thank you for being a part of our Bartlett Heating and Cooling Service family!
Great Service
Mary - Smyrna, GA
As always, Terence was punctual, professional, friendly, and very efficient. We appreciate the excellent service he and Bartlett provide.
Response from Bartlett Heating & Cooling:
We are glad to see that Terence is doing a great job in performing your AC maintenance. Thank you for being a valued Bartlett Heating and Cooling Service Agreement customer for over 20 years!
Amazing Service/ honest Company
Farrah - Smyrna, GA
We have been working with Terrance for several years now. I really value his honesty and professionalism. I would highly recommend using Bartlett Heating and air!
Response from Bartlett Heating & Cooling:
Thank you Farrah! I am so glad to see that you are pleased with Terence. We really appreciate that you recommend Bartlett Heating and Cooling. And we thank you for being a member of our Service Agreement Family :-)
5 Stars for a Reason!
Morgan - Marietta, GA
Got same day booking, Cherokee is an amazing customer service rep and Terence was on time, polite and knowledgeable! So far I’m so happy with the service I went on and got an annual service package!
Response from Bartlett Heating & Cooling:
Wow! Thank you for the compliments on Cherokee and Terence! We are so fortunate to have a great team here at Bartlett Heating and Cooling. We are so happy to see that you are happy with the service you received and that you have joined the Bartlett Service Agreement family :-). We look forward to taking care of all of your heating, cooling and indoor air quality needs!
Great service - which reflects on the company as a whole!
Shannon - Smyrna, GA
Terrance is personable and does a thorough inspection. He offers recommendations to the equipment to make it run more efficiently, or aid the current equipment. He answers questions which is appreciated.
Response from Bartlett Heating & Cooling:
Thank you Shannon! We really appreciate this awesome feedback on Terence :-). We are so proud to have him on our team. Thank you for choosing Bartlett Heating and Cooling to provide your HVAC servicing!
Terence was great
Chris - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you! We think Terence is pretty great too :-). We thank you for calling on Bartlett Heating and Cooling to repair your air conditioner!
Great service, very friendly and helpful
Elizabeth - Smyrna, GA
Terence was very friendly, polite, knowledgeable and helpful!
Response from Bartlett Heating & Cooling:
Sounds like Terence nailed it today! Rest assured that you can expect this level of service with every visit to your home. Thank you so much for this 5 star review and this "pat on the back" for Terence :-)
Great
Brooke - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you Brooke! We are happy to see that Terence provided great service for you today :-)
Great
Janet - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you! We appreciate this 5 star review of Bartlett Heating & Cooling :-)
Terrence is always a Pro!
Tanya - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Tanya! This 5 star review will make Terence smile ear to ear :-). Thank you for being a loyal Bartlett Heating and Cooling Service Agreement customer!
Terrance is great
Candice - Kennesaw, GA
I had Terrance three times now. I had him in my old home and when I moved to my new home, I requested him again because he did such a great job explaining what I needed.
Response from Bartlett Heating & Cooling:
We are so happy to see that you are so pleased with our service that you brought us along to your new home! Thank you for trusting in Bartlett Heating and Cooling to provide your AC service :-)
Great Service
Deniece - Atlanta, GA
Terrence was very professional and he explained the issue well. I appreciated his expertise.
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of Terence! I know this was your 1st time trying Bartlett Heating & Cooling and I am glad to see you are pleased :-). We look forward to helping you in the future with all of your HVAC needs.
Bartlett is the Best!
Katherine - Atlanta, GA
Bartlett has been servicing our heating and cooling systems for years. They are always kind, honest, professional, and fairly priced. Terence, in particular, has gone above and beyond to help me in the past... including a 2 am visit when my attic AC pump failed and water was pouring through my bedroom ceiling. You won’t find a company and employees more committed to customer service and to establishing long-term relationships with their clients.
Response from Bartlett Heating & Cooling:
Your 5 star review of Bartlett and Terence is the best kind of encouragement for our team, as this is what we are striving for! At Bartlett Heating & Cooling, we really are looking for long-term relationships with our clients. And thank you for being a Bartlett client since 1999...your loyalty means the world to us! Know that we will continue to work hard to provide this level of service :-)
Full service. Awesome and timely.
Aurora - Smyrna, GA
Terence was on time. Practicing social distancing. Thoroughly explained service needed. Assured what service was most important today and what I would need to consider in the future. He was patient while I decided what I could afford to do today. No pressure. Bartlett, Thank You.
Response from Bartlett Heating & Cooling:
Thank you for this great review of Terence ...he is definitely getting a HUGE pat on the back because this is exactly the experience we hope that each of our customers has with us! I know this is your 1st time using us and we are thrilled to have you as a new member of our Service Agreement family! Thank you for choosing Bartlett Heating and Cooling :-)
Great job Terrance
Glenn - Smyrna, GA
Terrance just finished work on my HVAC unit earlier today and did a great job! Very professional and very knowledgeable! Thank you!
Response from Bartlett Heating & Cooling:
Thank you Glenn! I know Terence will be so glad to hear that you are pleased with his service! Thank YOU for choosing Bartlett Heating and Cooling to service your air conditioner :-)
Great service as usual
Jennifer - Atlanta, GA
Always timely, helpful and friendly!
Response from Bartlett Heating & Cooling:
Thank you! This is definitely what we are striving for. We really appreciate you as a Bartlett Heating and Cooling Service Agreement customer :-)
Love Bartlett
Carol - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you! The feeling is mural! Thank you for trusting Bartlett Heating and Cooling :-)
Great Job On time and efficient
John - Sandy Springs, GA
Friendly service. Terrence did a Great job as always
Response from Bartlett Heating & Cooling:
Thank you! We know how important it is to be on time and efficient so we do everything we can to achieve this. Terence will be happy to see that you are pleased with his service! We really appreciate the trust you place in Bartlett Heating and Cooling and we thank you for being a Bartlett Service Agreement customer :-)
Great Service
Donna - Smyrna, GA
Great company highly recommend Terrence always does a great job!
Response from Bartlett Heating & Cooling:
Thank you Donna! We know you are a Bartlett Heating & Cooling cheerleader and often refer us to your friends and neighbors. We cannot thank you enough for your trust and confidence in Bartlett! Thank you for being an awesome Bartlett Service Agreement member :-)
Terrance is the one who usually comes, he is through, professional and kind! Every company would do well to gave men like him working with them! And I
Mary - Smyrna, GA
Response from Bartlett Heating & Cooling:
Wow! This certainly makes us smile ear to ear! Thank you so much for these kind words and for choosing Bartlett Heating and Cooling. We are so happy to have you as a member of our Service Agreement family :-)
Excellent service
Barbara - Smyrna, GA
Arrived on time and provided professional service while maintaining social distance. Provided a recap of services performed and answered my questions regarding efficiency in the upcoming cooling season.
Response from Bartlett Heating & Cooling:
This is great feedback on the Bartlett process for providing a safe service! I am glad to hear that Terence answered all of your questions and has your HVAC system ready for the summer :-). Thank you so much for trusting Bartlett Heating and Cooling to be your HVAC service provider!
Did his job quickly and efficiently
Kathleen - Smyrna, GA
Response from Bartlett Heating & Cooling:
This is great to hear! Thank you for this 5 star review of Bartlett Heating and Cooling :-)
Great Service
Brenda - Smyrna, GA
I would highly recommend people to this company.
Response from Bartlett Heating & Cooling:
Thank you Brenda! There really is no better compliment than a 5 star review and a recommendation from one of our valued customers. We thank you for choosing Bartlett Heating and Cooling as your HVAC service provider :-)
Great service
Donna - Smyrna, GA
Terrace was very professional and informative.
Response from Bartlett Heating & Cooling:
Thank you not only for this great feedback, but also for being a Bartlett Service Agreement customer! We are honored to be your HVAC service provider :-)
Awesome Service
Sibyl - Smyrna, GA
Terence does a wonderful job when he’s here and he’s very professional and thorough.
Response from Bartlett Heating & Cooling:
Thank you! We really appreciate this feedback on Terence :-). And thank you for being a Bartlett Heating and Cooling Service Agreement Member!
Great service
Amanda - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of Bartlett Heating & Cooling and Terence!
Experience was Better than Expected
Mary - Smyrna, GA
Today, I met with a friendly professional that obviously knew what he was doing and explained everything even to the point of showing photos of my system. The experience has made me a customer for life. Terrance is a great asset to Bartlett. They have out shined other Heating and Air Conditioning Companies. Not to mention that their tech was protected with a mask and gloves. Companies that take care of their employees will take care of their customers!
Response from Bartlett Heating & Cooling:
Wow! See this review is the best way to start off our week! We are so glad that Terence has exceeded your expectations...and we agreed 100% that he is a great asset to our team. We are thrilled to have you as a "customer for life" and will always work hard to make each visit to your home as impressive as this one :-). Thank you for trusting in Bartlett Heating and Cooling!
Great service
Rebet - Atlanta, GA
Always respectful and courteous. Great service!
Response from Bartlett Heating & Cooling:
Thank you! This is certainly what we strive for! We truly appreciate your business and thank you for choosing Bartlett Heating & Cooling :-)
Great service.
Dennis - Smyrna, GA
Terrence could not have been more accommodating, polite and professional. He explained everything that he was doing and went out of his way to keep us safe.
Response from Bartlett Heating & Cooling:
I am so glad to hear this! The team is definitely doing everything we can in order to keep everyone safe during this time. Thank you for trusting Bartlett to take care of this important service for you. We appreciate you :-)
Great service
Jessica - Smyrna, GA
Terrence is friendly, professional, and knowledgeable.
Response from Bartlett Heating & Cooling:
We agree 100% about Terence and are so proud to have him on our team. Thank you for this great feedback! And thank you even more for always trusting Bartlett Heating and Cooling :-)
Great and friendly sevice!
Rachael - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you! Great customers like you make it easy :-). We really appreciate this 5 star review and appreciate even more you calling on Bartlett Heating & Cooling!
Awesome service. Always super nice
Waverly - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you Waverly! We will continue to work hard to always deliver this kind of awesome service :-). Thank you so much for trusting Bartlett Heating & Cooling-we appreciate you!
Great service as usual
Jennifer - Smyrna, GA
Terrance always takes great care of our home. He is a great asset to your business.
Response from Bartlett Heating & Cooling:
Than you Jennifer! We appreciate the feedback on Terence and couldn't agree more! Thank you for choosing Bartlett Heating and Cooling :-)
Friendly and knowledgeable!
Jennifer - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Jennifer! We appreciate this 5 star review and look forward to always providing this level of service. Thank you for trusting Bartlett Heating and Cooling :-)
Spectacular HVAC service
Lisa - Smyrna, GA
Bartlett HVAC is by far the most professional and trustworthy service in the Atlanta area! Their team is responsive, knowledgeable, and enthusiastically strives to keep costs to a reasonable minimum. We have used their services for 14+ years and they never disappoint!
Response from Bartlett Heating & Cooling:
What a compliment to Team Bartlett! It means so much that you have been a Bartlett client for over 14 years AND have such kind words to say about us! Truly, it makes us want to work even harder to make sure you always have this experience with us. Thank you for being such an awesome family to work with - we truly appreciate you :-)
Excellent
Richard - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Richard! We appreciate your business :-)
Great
Tammy - Atlanta, GA
Fast polite excellent service
Response from Bartlett Heating & Cooling:
Thank you Tammy! We appreciate you taking the time to let us know how we are doing. Thank you for choosing Bartlett Heating & Cooling :-)
Great service
Judy - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Judy! We really appreciate this review and thank you for choosing Bartlett Heating & Cooling :-)
Great service!
Karen - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you Karen! Great service is what we strive for! Thank you for choosing Bartlett HVAC :-)
Kind and friendly! Good service
Patricia - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for the kind words about Terence and Bartlett HVAC! And thank you for being a member of our Bartlett Service Agreement family :-)
Great job! Appreciated
Jenna - Smyrna, GA
Terrance is professional and helpful.
Response from Bartlett Heating & Cooling:
Thank you for the feedback Jenna! We hope you are enjoying your new HVAC system :-).
Great service From Terrance
Jan - Atlanta, GA
My problem is, every time Bartlett comes it’s around $500 for me and so I’m not sure this is going to remain a good value for me to have a service contract. It’s just too expensive
Response from Bartlett Heating & Cooling:
Hi Jan! Thank you for the 5 star review and the feedback. Sometimes, depending on the age of the equipment and a few other factors, there might be some repairs needed to ensure your system is running safely and correctly. Once these things are taken care of, the maintenance costs will decrease and reliability of your system will increase! Of course, that is our goal! Thank you for choosing Bartlett HVAC. We really appreciate your business :-)
Excellent service!
Talisa - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for the 5 star review Talisa! And thank you for being Bartlett HVAC client!
Terrence is terrific.
Tony Toby Summerlin - Atlanta, GA
Excellent.
Response from Bartlett Heating & Cooling:
thank you for this 5 star review of Terence! We think he is terrific too! And thank you for being part of our Bartlett HVAC customer family!
Extraordinary Service! Fast, friendly, professional and knowledgeable!
Michelle - Atlanta, GA
I feel like I won the repair man lotto today! Terence McDermott, I cant thank you enough for the amazing service you provided us today. You resolved the main issue quickly and then worked longer than planned to help update the systems in our home. I probably would not have had all the extra work done and completed today, if not for your friendliness, superior skills, and efficiency. Excellent customer service today!⭐️⭐️⭐️⭐️⭐️
Response from Bartlett Heating & Cooling:
We cannot thank you enough for this wonder review, Michelle! This is the kind of stuff that motivates our team more than anything! We are so glad you called on Bartlett HVAC and gave us this opportunity to provide your HVAC service. Welcome to the Bartlett Service Agreement family. We look forward to providing this level of service with each visit to your home! Thank you again :-)
Great service
Pam - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Pam! We appreciate this 5 star review :-)
Outstanding
Paul - Smyrna, GA
Terrance was very professional and was what I have come to expect from years of using Bartlett Heating and Air. Highly recommend
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review of Terence and Bartlett HVAC! You can count on us to continuing to deliver this level of service with each visit! We really appreciate the recommendation. Thank you for choosing Bartlett HVAC :-)
Great job!
T-McD - Marietta, GA
Terence did such an amazing job washing his truck! He is very funny, has a great personality and is a great asset to Bartlett!!
Response from Bartlett Heating & Cooling:
You are right! Terence is a GREAT truck washer!! I'm hoping he will prove what a true asset he is by washing the bosses car :-) And, we are always laughing 'ole Terence. I mean, laughing WITH him :-) ha ha!
Great Service and technician
Judy - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you!