Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 10 years
Best Part of Your Job: Taking care of my customer’s needs and concerns
Favorite Product We Recommend: Carbon Monoxide Alarm
Local Reviews
Reviews powered by Nearby NowExtremely professional, excellent customer service and very knowledgeable.
Renee - Marietta, GA
Terrence has been servicing both of our units for just shy of a year. He’s correctly diagnosed problems that were misdiagnosed by another company and charged us less to repair it! We’ve been extremely satisfied with his services. He’s fair, efficient and patient enough to make sure all questions are answered before he finishes the job. We highly recommend him.
Response from Bartlett Heating & Cooling:
Thank you Renee! Terence will be so happy to see this kind review! Our team does work hard to make sure we provide the best service at the best price. Thank you again for this 5 star review of Bartlett Heating and Cooling and Terence :-)
Friendly and professional
Carla - Smyrna, GA
Arrived during expected window. Answered all questions thoroughly and was friendly and very professional. I would recommend Bartlett to anyone!
Response from Bartlett Heating & Cooling:
Thank you Carla! We truly appreciate your kind words and your willingness to recommend us. Thank you for being an awesome member of our Bartlett Heating and Cooling customer family :-)
Homeowner
Debbie - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you for this 5 star review!
Always reliable, courteous service
Lisa - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Lisa! We know how important it is that you receive consistently reliable and courteous service from your HVAC provider and are glad to see that we are hitting the mark. Thank you for trusting Bartlett Heating and Cooling to take care of all of your HVAC service and maintenance :-)
Thank you!
Courtney - Smyrna, GA
Professional as always!
Response from Bartlett Heating & Cooling:
Thank you Courtney! We are so happy that you are pleased with our service. Thank you for always trusting Bartlett Heating and Cooling to provide you HVAC maintenance and service :-)
Fab service
Susan - Smyrna, GA
Yearly maintenance agreement with Bartlett ... always professional and take great care of my units.
Response from Bartlett Heating & Cooling:
Thank you Susan! We appreciate this 5 star review and kind words. Thank you for always trusting Bartlett Heating and Cooling for your annual HVAC maintenance :-)
Neat and Polite
Lauri - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Lauri! Terence takes a lot of pride in his work so I know he will be happy to see this feedback. Thank you for always trusting Bartlett Heating and Cooling to provide your furnace and AC maintenance :-)
Great service!!
Luberta - Smyrna, GA
Terrance is kind, caring and professional. You better keep him😄
Response from Bartlett Heating & Cooling:
Thank you Luberta! We couldn't agree more about Terence AND keeping him on the team! Thank you so much for this kind feedback and for trusting Bartlett Heating and Cooling :-)
Terence is the best!
Travis - Smyrna, GA
Terence is extremely professional on every visit. He is thorough in his assessments of my heating and cooling systems. He takes his work seriously and hope he gets a nice sized raise this year!
Response from Bartlett Heating & Cooling:
Thanks Travis! We are so glad to see that Terence is doing such a great job for you. We'll definitely take you suggestion into account :-). Thank you so much for being a loyal Bartlett Heating and Cooling customer. We appreciate you!
Great service!
Aaron - Smyrna, GA
Terrance was great to work with he is as knowledgeable and performed the service quick answer efficiently. Thank you.
Response from Bartlett Heating & Cooling:
Thank you Aaron! We are so pleased that you are happy with the service Terence provided. Thank you for always trusting Bartlett Heating and Cooling to perform your HVAC maintenance :-)
Great service
Jeremy - Smyrna, GA
I can’t say enough about the great service from Terence at Bartlett. Our system is quite old, and when your heat goes out on one of the coldest days of the year, you want quick and honest service. We got that with Terence! He explained everything, was patient, and was able to get our system back up and running. Nice to have a warm house again!!
Response from Bartlett Heating & Cooling:
Thank you Jeremy! I am so glad we were able to get your heating system restored quickly because it is way too cold to go without heat today! Thank you for calling on Bartlett Heating and Cooling to repair your heating system.
Amazing Service!
Maggie - Smyrna, GA
Was great, serviced our unit and was efficient and gave us great recommendations!
Response from Bartlett Heating & Cooling:
Thank you Maggie! We are so happy to see that you are pleased with our service! Thank you for being a member of our Bartlett Heating and Cooling customer family :-)
4691 Cheviot way
James - Smyrna, GA
He was very professional, explained everything thoroughly and was pleasant
Response from Bartlett Heating & Cooling:
Thank you James! We are glad to see this great feedback on Terence. Thank you for being an important member of our Bartlett Heating and Cooling customer family :-)
Reliable service!
Rachel - Smyrna, GA
Terrance always provides reliable and helpful service to our 3 HVAC units. He explains any recommendations he makes and helps us prioritize repairs and improvements. We always know he will be helpful and honest in his assessment!
Response from Bartlett Heating & Cooling:
Thank you Rachel! This great feedback on Terence helps us to know that we are doing what we set out to do.....providing reliable and helpful service! Thank you for these compliments which will certainly make Terence proud. We value you as a member of our Bartlett Heating and Cooling customer family :-)
Great Service!
David - Smyrna, GA
He did a great job of fixing the problem and tuning up our system.
Response from Bartlett Heating & Cooling:
Thank you! I'm so glad to see that Terence did a great job. Thank you for always trusting Bartlett Heating and Cooling for your HVAC maintenance and service. We appreciate you :-)
Great Service
Tom - Smyrna, GA
I have always had great service from all service reps. Thanks for always being professional.
Response from Bartlett Heating & Cooling:
Thank you Tom! You have been with us for a long time so I know you have seen several different technicians through out the years. I'm so glad that we are providing consistently great service! Thank you for always trusting Bartlett Heating and Cooling :-)
Awesome service
Mark - Smyrna, GA
Exceptional service. Terence is awesome. Professional and friendly
Response from Bartlett Heating & Cooling:
Thank you Mark for this 5 star review of Terence! I know he always strives to provide this type of exceptional system so it thrills us to see this feedback. Thank you for always choosing Bartlett Heating and Cooling :-)
Great Service every time
Farrah - Smyrna, GA
We have been working with Terrance at Bartlett for several years now. The service is top incredible always professional and honest! Would highly recommend them
Response from Bartlett Heating & Cooling:
Thank you Farrah! With compliments like these our head might not fit thru the door at the next visit! :-). But we will continue to work hard to earn a 5 star review like this one! Thank you so much for always choosing AND recommending Bartlett Heating and Cooling :-)
Great Service Tech
Melissa - Smyrna, GA
Terence was friendly and professional. He took time to ask me if I had questions and answered them thoroughly. He also took COVID precautions seriously - thanks!
Response from Bartlett Heating & Cooling:
Thank you Melissa! Yes, we are taking the Covid precautions very seriously as we work hard to keep your family safe! Thank you for these kind words about Terence. We are honored to have you as a Bartlett Heating and Cooling client :-)
Consistent excellence
MissChris - Smyrna, GA
Timely, courteous and professional! That’s Terrance. I always feel his recommendations are fair and accurate. I have confidence he’s not overselling me. I recommend Bartlett to all my friends and neighbors.
Response from Bartlett Heating & Cooling:
Thank you! Yes, you have described Terence well and we are so fortunate to have him on our team! We truly appreciate you recommending us to your friends and neighbors, which is really the best compliment you can give us :-). Thank you for always choosing Bartlett Heating and Cooling and for being such a great member of our customer family!
Maintenance
Donna - Smyrna, GA
Wonderful job!
Response from Bartlett Heating & Cooling:
Thank you Donna! We are so happy that you always trust Bartlett Heating and Cooling for your HVAC maintenance :-)
Professional
Janet - Smyrna, GA
Always quick and efficient! Appreciate the time window and punctuality
Response from Bartlett Heating & Cooling:
Thank you Janet! Your kind feedback helps us to know what is important to you, so we truly appreciate it! Thank you for always calling on Bartlett Heating and Cooling for your annual maintenance :-)
Always Professional
Susanne - Smyrna, GA
Everyone I’ve had the pleasure of working with at Bartlett provides exceptional service. The guys that come out for twice-yearly maintenance service are always professional, courteous and explain everything well. I never feel pressured to do additional services, unless it’s something that requires urgent repair. I’ve been using Bartlett for almost 10 years now and I intend to continue using them as long as where I live is within their service radius!
Response from Bartlett Heating & Cooling:
We love hearing this Susanne! And we thank you for allowing us the privilege of providing your HVAC service for the past 10 years. We look forward to the next 10 years with the same great service :-). Thank you so much for always trusting Bartlett Heating and Cooling to provide your HVAC service.
Excellent service as always!
Virginia - Smyrna, GA
Great always on time willing to work with me if I’m a few minutes late. Technician always polite
Response from Bartlett Heating & Cooling:
Thank you Virginia! You have been a long time great Bartlett customer, so we are more than happy to work with you on the time :-). We appreciate you and are so glad that you always choose Bartlett Heating and Cooling to provide your HVAC service.
Awesome Service
Sibyl - Smyrna, GA
Terence McDermott is always professional and very trustworthy when he comes to do our 6 month service. He always lets us know what he’s doing and gives us recommendations on what’s needed in the future. We are always more than satisfied with his service.
Response from Bartlett Heating & Cooling:
Thank you Sibyl! It is so important to be able to have trust in your HVAC company and we are so honored that you trust Bartlett and Terence to provide this important service. Thank you for always choosing Bartlett Heating & Cooling :-)
Amazing service
Chris Garcia - Marietta, GA
Terence was out in a timely manner and had problem fixed within 30 minutes! We were very pleased to have heat again!
Response from Bartlett Heating & Cooling:
Thank you Holly! It is way to cold out there to go without heat, so I'm glad to see Terence got you taken care of quickly! Thank you for choosing Bartlett Heating & Cooling :-)
Great service.
Sankar - Smyrna, GA
We’ve been a customer of Bartlett Heating&Cooling for many years. It’s a great company with very good customer service. Technician Terence McDermott is very professional and knowledgeable. He always gives us the best advice.
Response from Bartlett Heating & Cooling:
Thank you! We are grateful for your loyalty the past several years and it is our intent to always provide this level of service. We are also so pleased that you like Terence so well :-). Thank you for being a member of our Bartlett Heating and Cooling Service Agreement family!
Awesome service!
Shawn - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Shawn! I'm glad Terence was able to get your heating system back up and running quickly. Thank you for choosing Bartlett Heating and Cooling!
Great Service
Alfaro - Smyrna, GA
Very professional and courteous
Response from Bartlett Heating & Cooling:
Thank you! We are happy that you are pleased with our service. Thank you for choosing Bartlett Heating and Cooling to provide your annual HVAC maintenance :-)
Always great and dependable service!
Vicki - Smyrna, GA
I always get amazing service from Terence and Bartlett! On time, friendly, safe and honest!
Response from Bartlett Heating & Cooling:
Thank you Vicki! I'm glad that our team is providing consistently good service. That is certainly our intention! Feedback like this goes so far in keeping morale high as we all work thru these crazy times! Thank you for being a loyal Bartlett Heating and Cooling client :-)
Great service, friendly technician
Brad - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Brad! These kind words make us all smile! Thank you for being an important member of our Bartlett Heating and Cooling client family!
Great Service
Natalie - Smyrna, GA
Terence is always great. He always takes the time to explain the different parts and I feel he gives honest opinions and quick but quality service
Response from Bartlett Heating & Cooling:
Thank you Natalie! We think Terence is pretty great too! We truly appreciate your 5 star review of your Bartlett Heating and Cooling service. You are an important member of our Bartlett HVAC family and we value your feedback! Thank you for always choosing Bartlett :-)
Great service—as usual!
Shannon - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Shannon! We are so happy that you are pleased with our service. Thank you for being an important member of our Bartlett Heating and Cooling Service Agreement family!
Wonderful technician and great job
Kathleen - Smyrna, GA
Response from Bartlett Heating & Cooling:
Yes! Terence is a wonderful technician and we are so proud to have him on our team! Thank you Kathleen for taking the time to post this 5 star review of Bartlett Heating and Cooling and Terence :-). And thank you for always trusting Bartlett Heating and Cooling to provide your HVAC service.
Great service
Erik - Atlanta, GA
Terence was excellent! He was punctual, thorough in his explanations about the issue, clear about what he was doing as he moved about my house and a nice guy. Overall, It was a great experience!
Response from Bartlett Heating & Cooling:
Thank you Erik! I am so glad you had a great experience with Terence. I know this was your 1st time using Bartlett HVAC, but know that you can expect this level of service with each visit. Thank you so much for trusting Bartlett Heating and Cooling to service your HVAC system :-)
HVAC repair
Hank - Smyrna, GA
Terence was an excellent technician. I had been scheduled for the routine winter maintenance for Wednesday but given that I experienced an issue Monday night I was worked into the schedule on Tuesday by your office. Terence contacted me with arrival time and arrived on schedule. He was very professional and found the issue, explained the solution and made the repair. Thanks for the great customer service.
Response from Bartlett Heating & Cooling:
Yes! We will always find a way to work you in the schedule if you have trouble with your system, especially when it is so cold outside! Thank you for this excellent feedback on Terence. And thank you even more for trusting Bartlett Heating and Cooling to provide your HVAC service for over 20 years!
On time and great
Kathy - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you Kathy! We do always strive to be on time! We thank you for this 5 star review and for being a valued Bartlett Heating and Cooling customer :-)
Courteous and thorough.
Patrick - Smyrna, GA
Response from Bartlett Heating & Cooling:
These are 2 words we love to hear when describing our technicians and service! Thank you Patrick for this 5 star review. We value you as a Bartlett Heating and Cooling client :-)
Great Job Terrance!
Peter - Smyrna, GA
Our basement had recently begun to have a gas odor. Terrance arrived and quickly located the source— a gas leak from a faulty plumbing installation by another contractor. We turned off the gas and the plumber will be by to repair the issue. Thanks Terrance!
Response from Bartlett Heating & Cooling:
We are so happy to get this great feedback on Terence and are happy it got to the root of the problem quickly. Thank you for choosing Bartlett Heating and Cooling :-)
Great professional service
Andrew - Smyrna, GA
Terrence has been to my house for several visits over the last few years. He is always courteous, professional and friendly. I really trust his work.
Response from Bartlett Heating & Cooling:
We are so glad that you are pleased with the service Terence has been providing! You hit the nail on the head when describing him and we are thankful to have him on our Bartlett team. We are also thankful to have you as a Bartlett Heating and Cooling client and look forward to continuing to provide this level of customer service :-) Thank you Andrew!
Knowledgeable and professional
Kevin - Powder Springs, GA
Terence was awesome! He was quick, professional, knowledgeable, and personable. He was a pleasure to work with and would highly recommend him and Bartlett to anyone.
Response from Bartlett Heating & Cooling:
We are so happy to see this fantastic feedback on Terence...looks like he did a great job! Thank you for trusting Bartlett Heating and Cooling to repair your furnace today!
Excellent Service, Awesome Technician
Devra - Smyrna, GA
Terrence & Bartlett have been my HVAC company for many years. Our family started using Bartlett since the early 80's for both my parents home and my condo. I highly recommend them. If you get Terrence as your tech - you are very lucky. Great guy. I recommend them to all my friends and coworkers.
Great service!
Kyla - Smyrna, GA
Terence was very pleasant, thorough, and knowledgeable. He did a great job servicing both our units and had great recommendations for us.
Continuous A+ Service
Deborah - Smyrna, GA
I have used Bartlett for approx 3 years for mtc/servicing of my HVAC units. Terence has been my service tech for all of these years and is professional, knowledgable, honest and timely. I highly recommend this company and specially Terence!
Response from Bartlett Heating & Cooling:
Thank you for recommending Bartlett Heating and Cooling and Terence! We know that we are lucky to have him on our team :-). We really appreciate this glowing review and thank you for being a wonderful Bartlett Heating and Cooling customer!
Outstanding service! Great technician!!
Kay - Smyrna, GA
Love Bartlett! And Terrance is the absolute BEST technician! Always provides outstanding service!!
Response from Bartlett Heating & Cooling:
Thank you Kay! We are so glad you think so highly of Terence :-). Thank you for being a part of our Bartlett Heating and Cooling Service family!
Great Service
Mary - Smyrna, GA
As always, Terence was punctual, professional, friendly, and very efficient. We appreciate the excellent service he and Bartlett provide.
Response from Bartlett Heating & Cooling:
We are glad to see that Terence is doing a great job in performing your AC maintenance. Thank you for being a valued Bartlett Heating and Cooling Service Agreement customer for over 20 years!
Amazing Service/ honest Company
Farrah - Smyrna, GA
We have been working with Terrance for several years now. I really value his honesty and professionalism. I would highly recommend using Bartlett Heating and air!
Response from Bartlett Heating & Cooling:
Thank you Farrah! I am so glad to see that you are pleased with Terence. We really appreciate that you recommend Bartlett Heating and Cooling. And we thank you for being a member of our Service Agreement Family :-)
5 Stars for a Reason!
Morgan - Marietta, GA
Got same day booking, Cherokee is an amazing customer service rep and Terence was on time, polite and knowledgeable! So far I’m so happy with the service I went on and got an annual service package!
Response from Bartlett Heating & Cooling:
Wow! Thank you for the compliments on Cherokee and Terence! We are so fortunate to have a great team here at Bartlett Heating and Cooling. We are so happy to see that you are happy with the service you received and that you have joined the Bartlett Service Agreement family :-). We look forward to taking care of all of your heating, cooling and indoor air quality needs!
Great service - which reflects on the company as a whole!
Shannon - Smyrna, GA
Terrance is personable and does a thorough inspection. He offers recommendations to the equipment to make it run more efficiently, or aid the current equipment. He answers questions which is appreciated.
Response from Bartlett Heating & Cooling:
Thank you Shannon! We really appreciate this awesome feedback on Terence :-). We are so proud to have him on our team. Thank you for choosing Bartlett Heating and Cooling to provide your HVAC servicing!
Terence was great
Chris - Smyrna, GA
Response from Bartlett Heating & Cooling:
Thank you! We think Terence is pretty great too :-). We thank you for calling on Bartlett Heating and Cooling to repair your air conditioner!