Years in the Industry: 10 years
Best Part of Your Job: Taking care of my customer’s needs and concerns
Favorite Product We Recommend: Carbon Monoxide Alarm
Terrance, our technician was pleasant, helpful and extremely knowledgeable.
Terence was terrific. He was friendly, knowledgeable and a consummate pro. The regular maintenance went very smoothly and was completed for a reasonable price.
Fantastic experience as always!
Terrance to the rescue! He knows his stuff, fixes perfectly, and doesn’t oversell. He’s personally my favorite HVAC man. Thanks, Bartlett!
Professional and courteous service.
Terrance & Chevy were very thorough and professional. Great job😊
On time, respectful and knowledgeable.
Terence provides great service, clearly explains all maintenance requirements and is a pleasure to work with. Thank you !!
Terrance is always professional and friendly! He’s the BEST!
Great service experience!
Professional and reliable service. Appointment ‘windows’ are reasonable and Terrence called to say he was ahead of schedule and could arrive in 10 minutes if that is convenient for us.
Terrence is the best. Always professional, knowledgable, & curtious.
Terence (and Steve) arrived in the first 15 minutes of my estimated service window. They were extremely polite, courteous and professional (even wore shoe covers while in the house). They were very knowledgeable of each system from their analysis and explanation of the investigated/discovered issues with the units to their thorough and non-tech-savvy-friendly recommendation of preventative steps to take (for those of us who don’t know what a run capacitor is off the top of our heads). Once next steps were discussed and decided upon, they immediately proceeded to install each part handling everything in a reasonable amount of time. All the while, I never felt uncomfortable—as a female being alone in my house with two men—they were extremely pleasant and professional. I would recommend Bartlett Heating & Cooling, Inc. from the customer service/level of professionalism alone; but what’s more, their pricing is outstanding, and the perks (e.g. discounted off-hours service price) are a huge plus! Couldn’t be happier with the service I received today!
Two service techs came out today for my annual review of the HVAC system. They informed me that my filter was in great shape and could wait to be replaced. I appreciated the honesty. I also I'm planning other ductwork where I'm going to get quotes for work that we cannot do ourselves. They were both insightful and helpful in determining what tasks we should take on our own and we're willing to divide the quotes to allow for both financial structuring. They were thoughtful, courteous and respectful. Very much appreciated in this day and time.
I am very happy with Barlett's Service.
I've been using this company for the last few years. Can't say enough about the amazing customer service, respect my home and their integrity. There just aren't enough local companies like this anymore. Proud to be a customer.
We've used Bartlett for 30 years and, as always, great service & terrific techs. Will never use anyone else.
Seemed to be a good & thorough check up, but unfortunately we had to replace 3 items.
We’ve used Bartlett Heating And cooling for many years. There staff is always very nice and professional. They don’t push unnecessary services on you but make sure your systems are working so they will serve you for years to come
This is a great company, always, always on time, friendly staff and very knowledgeable, thank you so much
The service is always friendly and consistent. Thank you for keeping my HVAC unit in great shape!
What makes Bartlett so great is the quality of people that work there. This includes the people in the office and all their service tech.
With Bartlett, you are in reliable, expert hands.
Great job today. Arrived promptly. Very efficient. Recommendations were spot on perfect. Work was completed professionally at a reasonable cost.
Could not ask for more
I had my HVAC serviced today and Terrance M., the technician provided great customer service and answered any questions I had. I would highly recommend everyone choose Bartlett Heating and Air for heating and cooling products and service.😊
Terrence was efficient and detailed!
Great work all around from precalls to performance. Great job guys.
very pleasant & helpful !
I’m always so impressed by Bartlett. On time, fair, honest and don’t leave a mess!