Terence -- Technician

Very professional and knowledgeable.

Very polite and friendly service

Terence is always prompt and considerate. He is patient and answers all my questions.

Terence has been our service technician for years. He is always friendly and explains everything. We have been using Bartlett even longer and will continue to do so. They are an honest, locally owned company.

Reliable and thorough. Great work!

Terrence was great as always. Very nice and competent.

Terence did a great job serving our unit and was very thorough in explaining what additional service is needed including providing pictures.

Terence serviced our home going into the winter season. He arrived on time and as always, professional in his approach.

We had two issues with our units for Terence to look at and he was able to quickly resolve both issues! Very pleased with our service today!

Terence and Bartlett Heating and Cooling have serviced our systems for the last 5 years. They have been exceptional in knowledge, professionalism and customer service. They’ve also earned our trust which isn’t easy to do. Highly recommend!

Terrance did a great job. Explained things well. I feel comfortable that my system is in good hands with him. That’s comforting because I know nothing about it!

As always, Terence is the best professional AC gentleman.

Terence provided great service. He was early and went above and beyond with the maintenance service taking care of the HVAC as we transition from Summer to the cooler temperatures of Autumn.

Excellent customer service. Terrence was super professional and efficient. Keep up the great work!

He always does a great job and spends plenty of time on the details

Terrence is always professional and make sure our systems are running great! We have been using Bartlett and Terrence for years and have nothing but great things to say about both.

Terrence was extremely professional and courteous and provided me with a lot of important information

Terrence was excellent! Really enjoy working with him

Terrance is always helpful, friendly and courteous!! As senior citizens we feel very comfortable with the service and way we are treated!

All my experiences with Bartlett have been great! Everyone I’ve worked with has been friendly, knowledgeable, and communicated effectively. Terence sold us our unit and was just out for a maintenance call. I love that there’s staff continuity and that they’re part of the community.

We love Terence and Bartlett!

Terrance is the best technician - communicates before appointments and always handles my maintenance and repairs efficiently with a smile on his face! Super reasonable pricing; so happy I found Bartlett and always have Terrance as my tech.

Friendly and professional.

I recently had my HVAC system inspected by Terence and I couldn’t be more impressed with the experience. From the moment he arrived, Terence was professional, friendly, and clearly very knowledgeable about his work. He took the time to explain everything he was checking, answered all my questions with patience, and made sure I understood how to keep my system running efficiently. What really stood out was his attention to detail—he didn’t rush through anything and even pointed out a few small issues that could have become bigger problems down the road. It’s clear he genuinely cares about doing the job right. I really appreciate the honesty, thoroughness, and respect he showed for my home. Thanks to Terence, I feel confident my HVAC system is in great shape and ready for the season. If you’re looking for a trustworthy, skilled technician, I highly recommend Terence!

I trust him to keep my home in good standing when it comes to my HVAC. He is honest and his work quality is top notch. Working with Bartlett and Terrence for the last 3 years has been the easiest experience.

Terrance is professional, courteous, detail oriented, and a pleasure to have as my service person.

Terrance is the best. Always personable and very knowledgeable. I know I’ll get great service when he comes.

Nicest guy! Very professional knowledgeable & nice!

Terrance is always outstanding. We know we are getting the best service checks when he comes!

Terence was polite, kind, efficient, and overall a great service technician.

Terrance represent you well. He’s always friendly, professional, and knowledgeable. He explains things clearly and does the work efficiently.

Very knowledgeable, does great work. If you have an option to choose, choose Terence.

Great info. Unhappy with the amount of money we keep giving you guys. We’ve spent over $4500 this year and issues keep popping up. This is no knock on the service guy. Not sure if we will renew our bi-annual service maintenance plan as we still are having issues clearly. Service guy was great though. Very informative.

Thank you

Very helpful service tech, well pleased with his response and his feedback!

Terence has been servicing our four systems for many, many years… he's an expert in this field, always giving us the best advice and understanding when we have questions. We have the utmost confidence in him and Bartlett to help us maintain our systems and keep them running in the best and most efficient way.

Terrance is always on time, knowledgeable and efficient with our services. We look forward to having him take care of our systems for the long haul.

Terence is outstanding! Very professional, courteous and knowledgeable. He goes above and beyond and there is no one else that I would want servicing my HVAC. He also answers all my questions and makes sure I understand the issues and options. I trust him 100% and he is a great ambassador for Bartlett.

When I get that “I’m on my way” call from Terrance, it brightens my day. He’s always so both personable and professional. Does his work efficiently and quickly.

Terrence is a very professional, qualified and friendly. Performed the service flawlessly

The technician is always incredibly nice, on time and respectful. Today’s service was no different! I find a lot of value in the warranty I pay to cover the seasonal maintenance visits.

Terence is always knowledgeable and kind when coming to fix our very old air conditioning unit. And he has successfully kept us limping along! We’re grateful for his knowledge about the unit and his genuine care for our family to be comfortable in the hot months.

We moved into our new house last year so this was our first maintenance call. I was super excited to see Terence, he had also been the technician at our previous house and always did a great job. He did an awesome job today and explained everything really well. Looking forward to seeing him again!