Years in the Industry: 10 years
Best Part of Your Job: Taking care of my customer’s needs and concerns
Favorite Product We Recommend: Carbon Monoxide Alarm
As always, we are more than pleased with Terrance!
Just days before severe cold weather I discovered the heat was not working in my condo. I was pleasantly surprised Bartlett would be able to accommodate me the same day I called. Terence punctually arrived within the 2 hour window I was given. He was able to quickly diagnose and fix the problem and also performed semi-annual maintenance service. I highly recommend Bartlett and if you live in the Smyrna area, Terence might be your technician. Highly Recommend!!!
Terence provided amazing service and recommended only the necessary repairs to ensure the longevity of our system.
He is on time, knows his job, does his work without delays, and is pleasant to talk to. I have the utmost confidence that I’ll receive the best HVAC service when Terrance shows up.
Very thorough and knowledgeable
Terrence was new to my house but found all units and serviced them professionally - clean and professional Price for service was quite reasonable and I received estimates for further work that may be required soon I’ve been with Bartlett 30 years - they are responsive - fair priced - dependable and professional!
Terrence is an amazing rep.
Terence was probably the best HVAC tech we have ever encountered in 15 years being homeowners. He was friendly, engaging, super knowledgeable and wrote up maybe the most detailed report on our systems I’ve seen. He was incredible in explaining the issues and was thorough when installing the new parts - he refused to leave until the system was working 100%.
We contract BARTLETT to swing by twice a year to inspect and tune up our heating and air conditioning units. They are always on time, informative, courteous and professional.
Terrence was very kind and professional! Arrived before the scheduled appointment time. Definitely will not use any other company and they are highly recommended.
Terence is good about prioritizing the repairs in order of importance
Terence has always been reliable and helpful with maintaining our HVAC systems both at our old house and our new home. Terence and Bartlett in general have been a pleasure to work with.
My technician Terrance is absolutely the best! He has always provided outstanding service and is so personable! Bartlett HVAC means excellence!
Terence has been servicing our HVAC for 8 years. He is a knowledgeable technician and very professional. I highly recommend Terence and Bartlett Heating and Cooling. Bartlett Heating and Cooling is a locally owned business. Shop LOCAL!
Terence is always very helpful, cheerful, and good. I love having him as our hvac guy!
Early, efficient and great customer service.
Terrance is always pleasant and I trust what he says about my AC/ Furnace.
Terrence is a superb associate! His professional and pleasant demeanor is always appreciated. He speedily discovered and repaired my emergency HVAC issue: diligently serviced all aspects and intricacies of the repair ensuring an additional repair/another call would not be necessary, informed me of all prices/charges up front with full transparency (no hidden fees anywhere!), and finally, patiently walked me through all my questions (even multiple times when I didn’t understand something). Terrence was a delight to work with. Thank you for making the uncomfortable (no AC in the middle of summer, ugh!) so easy, hassle-free & repairing my AC so quickly!!
This isn’t the first time I’ve used Bartlett and as always they prove to best first class!!! Terence lives up to the top notch service… He delivered on time service with a level of professionalism that’s not out there anymore!
Originally this rating was to tell you about my great Bartlett Service Tech, but it’s really about the entire team. Scheduling - easy Customer Service- always on top of things Service Tech - has my complete confidence And today I had an unusual request about a recall notice from the manufacturer. The team jumped right in and resolved it quickly……. all via email while I was on conference calls for my own job. You can shop around for price. (I’m really not able to tell you how their prices compare.) Personally peace of mind and great service are more important to me!
Terence arrived on time and was prepared to work immediately, as usual. After inspection was completed, he gave us a detailed summary of his findings (all good!). We asked for additional service, which he didn't hesitate to provide. Thank you, Terence and Bartlett, for your continued great service!
Terence is always friendly and explains everything needed in detail.
Heat maintenance on Ruud furnace and heat pump in Smyrna.
Rheem furnace not heating in Marietta
Heat maintenance on Carrier furnaces in Smyrna.
Heat maintenance on Heil furnace in Smyrna
Heat maintenance on Rheem furnaces and air handler in Smyrna
Heat maintenance on Carrier furnace in Smyrna
Carrier furnace with ecobee thermostat not heating.
Heat maintenance on Goodman furnaces in Smyrna.
Heat maintenance on Trane and Rheem furnaces in Smyrna.
Heat maintenance on Lennox and Goodman furnaces in Smyrna
Heat maintenance on Lennox furnaces in Smyrna
Heat maintenance on new Carrier furnace in Smyrna
Heat maintenance on new Carrier heat pump and air handler in Smyrna
Heat maintenance on Lennox and Carrier furnaces in Smyrna; performed by professional HVAC technician.
Heat maintenance on Trane furnaces in Smyrna, performed by professional HavAC technician.
Heat maintenance on Lennox furnaces and air handler in Smyrna, performed by professional HVAC technician.
Her maintenance on Goodman furnaces in Smyrna, preformed by professional HVAC technician.
Heat maintenance on Lennox furnaces is Smyrna, preformed by professional HVAC technician.
Heat maintenance on Lennox furnace in Smyrna, preformed by professional HVAC technician.
Heat maintenance on Carrier furnaces and heat pump in Smyrna, preformed by professional HVAC technician!
Heat maintenance on Ruud furnace in Smyrna, preformed by professional HVAC technician.
Heat maintenance on Carrier furnace, heat pump and air handler and Lennox furnace is Smyrna, preformed by professional HVAC technician.