Terence -- Technician

Terrance always does a great job. We feel like we’re in good hands.

Terrance has been my guy for a long time and is very helpful and familiar with the house. Today I was essentially preoccupied all while Terrance was here. He handled himself with patience and professionalism.

always the professional! Couldn’t be nicer or do a better job

Terrence is the consummate service provider. He is personable, knowledgeable, professional — and just terrific!

Terrence is always professional, courteous, and very thorough in servicing my HVAC unit

Got my a/c to nice and chilly from a warm toast temp yesterday . Terence solved the mystery !

Terence is courteous and thorough. He cleans up behind himself (some haven't in the past!) and even is kind to my dogs who bark for his entire visit. He explains everything to me and sends details on any other services I ask about.

Terence was very knowledge, patient and answered all our questions. He had great communication throughout our repair and made sure we were aware of what he doing the whole time. He showed up on time and completed the work in a timely manner. Thank you!

Terrence is a pro and got me back up and running quickly.

Efficient & courteous!

Terrance is great and always does a wonderful job. Very thorough and patient when presented with questions.

Always a good experience with Terrance. He was even early for today’s appointment!

Terrance has alway’s been professional. I trust his opinion regarding my HVAC. I know that any work done on my units will be to code.

Terrance is literally the best - he's so helpful, flexible, works efficiently, explains everything. I'm so glad I started using Bartlett and that HE is my technician.

Good service. Helpful information

Terence and the Bartlett team are always a pleasure to work with.

Terence is always friendly and professional. I trust his expertise and knowledge, I always feel comfortable with his suggestions. He makes Bartlett the great company it is!

Very friendly and did a great job!

Had a great visit from Terrance today. He was not only very knowledgeable about my air conditioner and furnace repair, but very professional. Answered all my questions and spent time going over options with me. He offered the family plan which I decided to take due to his great customer service. Thank you for having an employee like him.

I love that in our 5 years of being a customer of Bartlett, we have gotten outstanding service every time!

Always enjoy working with Terrance. A+ service and experience.

Terence always does an excellent and thorough job servicing our HVAC units. He’s informative and knowledgeable.

Great service!

Terrence was prompt, professional and conscientious. Highly recommend

Thank you for your knowledgeable service.

Terence is wonderful!

he always does a great and thorough job.

Terence always provides the BEST customer service experience when he comes to service my heating and air units. 🙂

Terence was great! He greeted me with a firm handshake and diagnosed my furnace and had it up and running in a few minutes. Life saver! I thought it was end of life and needed an entirely new system. Terence offered the family plan to make certain my HVAC is serviced bi-annually before I could inquire.

Terence is great! Very friendly and always explains things that need to be addressed in a way that’s easy to understand.

Terrence has maintained our HVAC for several years. We are completely satisfied with our scheduled service and timely arrival. Bartlett and Terrence are an excellent partnership.

Terence is a very professional technician. He takes whatever time is required to properly check/service all of our units. He even spent the additional time required with our one older unit. Very pleasant and polite.

We have been working with Terrence for years! He is always thorough and super friendly

Terence is always polite, courteous and willing to help us in any way he can. Always on time and does an excellent job!

Friendly efficient

highly recommend this patient gem of an employee! Thank you for restoring my system on one of the coldest days of the year. You guys need to walk around in superhero capes, seriously.

I always get professional, good service. Terrance is very good at his job therefore we never have problems with the unit we bought from Bartlett about 7 years or so ago. Appreciate having such good service from local company. Also love having the same person service our unit, he knows it well!

Very knowledgeable and always on time!

Bartlett and Terrance have taken great care of us!

Terence was very courteous and professional. He came and found the problem with the heater. He also gave me some advise to help me in the future. I’m very pleased with his service and professionalism. I recommend Bartlett Heating and Cooling to anyone who wants a good service.

Terence had great customer service and was very transparent about what I needed. I haven’t completed the work yet but would definitely recommend Bartlett due to the great experiences I’ve had so far.

Always a pleasure to have Terence check our hvac systems!

Terrance is always very thorough and very nice.

Terence is an outstanding technician. He is very knowledgeable, professional and personable.

Terrence is always on time and provides efficient, effective service. He communicates well and is professional and courteous. Highly recommend!

Terence was wonderful from the first meeting throughout the rest of our service. He evaluated the system of our new-to-us home. He walked me through what was needed now and heavier items to keep an eye on or prepare to review in the spring. Terence took the time to walk me through the care and maintenance of our system in a way that wasn't overwhelming. By the end of the service, he even took a few minutes to recommend a few places in our new neighborhood. We can't wait to have him out for our next service!

Terrence has been servicing out units for a few years and it’s always a pleasure when he stops by. He is thorough and direct, we appreciate his knowledge and kindness!

Terence did a superb job with getting the Heating & Cooling adjusted.