Small Town Integrity in the Big City
Providing Exceptional Heating & AC Service in the Metro Atlanta area Since 1982
Years in the Industry: 5 years
Best Part of Your Job: Hearing back from customers with new systems about how much more comfortable their home is or how much money they are saving on utility bills
Favorite Product We Recommend: Carrier 19 SEER Inverter cooling system
Local Reviews
Reviews powered by Nearby NowGreat service. Informative
Mary - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you Mary! Our goal is to provide great service with every visit to your home. Thank you for choosing Bartlett Heating & Cooling. Welcome to our Service Agreement family!
Great Service
Wendy - Mableton, GA
Mitchell provide my several options to consider and was sensitive to my recent financial situation
Response from Bartlett Heating & Cooling:
Thank you Wendy for this 5 star review of Bartlett Heating & Cooling and Mitchell! We appreciate you calling on Bartlett HVAC to repair your air conditioning system and look forward to serving you in the future :-)
Great HVAC Service
Jim - Smyrna, GA
Have used Bartlett for several years now and never disappointed. Prompt, courteous, professional service.
Response from Bartlett Heating & Cooling:
Thank you for always choosing Bartlett Heating and Cooling! We appreciate this feedback and look forward to continuing to provide this level of service :-)
Great Service
Ada - Atlanta, GA
Have been a Bartlett customer for many years...I recommend highly
Number one service.
Vita - Powder Springs, GA
We would highly recommend Mitchel. He was knowledgeable, polite and thorough. He stayed on the job late into the evening until the equipment was working properly.Thank you.
Great Customer Care! Thorough Inspection and Service!
Tishanna - Marietta, GA
Mitchell came for my spring/summer tune-up. He took the time needed to clean, inspect and service my unit and didn’t try and upsell me on unnecessary service. I signed up for annual maintenance plan with them!
Response from Bartlett Heating & Cooling:
Thank you Tishanna! We can't wait to give Mitchell a big pat on the back for earning this 5 star review. And we are so happy that you have joined our Bartlett Heating and Cooling Service Agreement plan. Welcome to the family!
Great Service
Kaitlin - Marietta, GA
Thorough, efficient, knowledgeable and friendly service.
Great Service
Robert - Marietta, GA
Performed 6 month AC maintenance. Tech was on time, professional and completed the service.
Response from Bartlett Heating & Cooling:
Thank you Robert for this 5 star review. Thank you even more for being a Bartlett Heating and Cooling customer. We appreciate you :-)
Good service
Huston - Marietta, GA
Bartlett does a good job maintaining my system and reminding me when I need to have my system maintenance done.
Response from Bartlett Heating & Cooling:
Thank you Huston! We want to make sure we keep your HVAC system in brand new condition for many years to come. Thank you for trusting Bartlett Heating and Cooling with your HVAC maintenance :-)
Great Servicew
Susan - Atlanta, GA
The person who came to check my heating and cooling system was very professional and did a great job. Thank you, Susan Tindall
Response from Bartlett Heating & Cooling:
Thank you Susan! It was our awesome technician Mitchell who came to your home. We are so happy that you are pleased with the service he provided! We appreciate you and thank you for being a valued member of our Bartlett Heating and Cooling Service Agreement family :-)
Great and friendly service
Marlaina - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you Marlaina! I am so happy that you are pleased with Mitchell's service. Thank you for being a member of our Bartlett Heating and Cooling customer family :-)
Always the same, great service!!
Kay - Sandy Springs, GA
Response from Bartlett Heating & Cooling:
Yes! I love to see that we are providing consistently great service! Thank you for this 5 star review. Thank you even more for always choosing Bartlett Heating & Cooling :-)
Great service
Robert - Powder Springs, GA
Very good
Response from Bartlett Heating & Cooling:
Thank you! Great service is what we strive for with each visit, so I am glad that Mitchell nailed it :-). Thank you for always trusting Bartlett Heating and Cooling to service your HVAC system.
Great Service
Jean - Powder Springs, GA
Very nice man
Response from Bartlett Heating & Cooling:
Thank you! We are happy to see that you are pleased with Mitchell :-). Thank you for always choosing Bartlett Heating & Cooling.
Very Professional Service
Terry - Marietta, GA
Very professional service from Mitchell
Response from Bartlett Heating & Cooling:
Thank you Terry! I know Mitchell will be so happy to see that you are pleased with his service. Thank you for being a member of our Bartlett Heating and Cooling customer family :-)
Excellent service
Winnie - Mableton, GA
Great
Response from Bartlett Heating & Cooling:
Thank you Winnie! We do strive for excellent service, so glad we are hitting the mark. Thank you for choosing Bartlett Heating and Cooling for your annual HVAC maintenance :-).
Wonderful
Fred Salati - Smyrna, GA
Mitchell took very good care of our two units. He also explained very clearly what is needed. He skillfully added improvements and gave good advice.
Response from Bartlett Heating & Cooling:
Thank you Fred! We are glad to see that you are pleased with Mitchell's service and that he took good care of you :-). Thank you for being a member of our Bartlett Heating and Cooling Service Agreement family!
Service
Customer - Atlanta, GA
Response from Bartlett Heating & Cooling:
Thank you Rick! We appreciate this 5 star review and we appreciate YOU!
Good service every time
Marlaina - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you Marlaina! I am so glad to see that we are hitting the mark on providing consistently good service. Thank you for being an important member of our Bartlett Heating and Cooling customer family :-)
1st time Mitchel has been here.
Susan - Atlanta, GA
He was on time, called before arriving, and worked efficiently. He told me about two products I might want to consider and will send more info. He was personable and a pleasure to work with. Thank you, Susan
Response from Bartlett Heating & Cooling:
Thank you Susan! We really appreciate this kind feedback on Mitchell. Thank you for always calling on Bartlett Heating and Cooling for your HVAC maintenance :-)
Routine winter service call
Bob - Marietta, GA
Parts prices are very high for what they are providing. $125 to install an easy to install part that costs $15 retail is a bit of a ripoff.
Response from Bartlett Heating & Cooling:
Thank you for your feedback. As with any service, you can always buy a part cheaper than having a highly trained professional replace it if for you. The value is in that professional: arriving in a well stocked truck, fully insured, continually trained and ready to provide a top notch service, having the skills to determine what needs to be done and if needed, replacing any parts to ensure your HVAC system is working efficiently and reliably. And of course that technician is supported by a team at the office. When we do make recommendations, we always get approval from you before making any repairs. I do understand that when you look at the price of a part, as opposed to the installed price, the gap may seem large, but when you consider the cost involved of having a business that provides this service, that gap shrinks significantly. Again, I do thank you for your feedback and thank you for choosing Bartlett Heating and Cooling :-)
Great service. professional work.
Peter -
Showed up on time. Very polite and friendly.
Response from Bartlett Heating & Cooling:
Thank you Peter! We appreciate this 5 star review of Mitchell and Rony. Thank you for choosing Bartlett Heating and Cooling to help with the repair of your duct work :-)
As always, excellent service
Dixie - Marietta, GA
Professional, friendly, knowledgeable...so happy not to have to worry about any problems with HVAC system.
Response from Bartlett Heating & Cooling:
Thank you Dixie! And we are so happy to do everything we can to make sure that you don't have to worry about your HVAC! That's our job! Thank you for these kind words about Bartlett Heating and Cooling :-). We are happy to have you as a member of our Bartlett Heating and Cooling family!
Great Service and Team
Ben - Marietta, GA
Jerry and Mitchell are AWESOME!!!!
Response from Bartlett Heating & Cooling:
Thank you Ben! We appreciate this 5 star review of Jerry & Mitchell. Thank YOU for being an awesome member of our Bartlett Heating & Cooling Service Agreement family :-)
New Heat & Air
Donna - Smyrna, GA
Mitchell did a great job, very pleased the only reason I did not give you 5 star is because one of the technicians did not keep his mask on he came in and out of my home without a mask several times. Other than that great job Mitchell and team,also Karen was awesome.
Response from Bartlett Heating & Cooling:
I'm so sorry about not being 100% with the mask-we all know how important this is! The crew felt really bad it and it will not happen again. We are so happy though that everything else went smooth and that you are pleased. Thank you for always trusting Bartlett Heating and Cooling!
Remove and replace outdoor Goodman unit.
Winfred - Smyrna, GA
Mitchell and Daniel did an outstanding removal and replacement of the unit. Cleanup of area was better than what they found.
Response from Bartlett Heating & Cooling:
Thank you Winfred! We love seeing that we left our worksite better than how we found it! We truly appreciate your trust and confidence in Bartlett Heating and Cooling to take care of this HVAC project :-)
Great and Thorough Service at a Good Price
Kevin - Smyrna, GA
Out of the gate, I felt Bartlett was honest and up front with what needed to be done. They diagnosed the problem and gave me a quote right away to replace our system. After shopping around to 2 more companies to replace our system, the price at Bartlett was the best, and I couldn’t have been happier with the choice. The installation lead walked us through everything that was done and the system is working without a hitch as of writing this review. Highly recommend!
Response from Bartlett Heating & Cooling:
Thank you Kevin for this great feedback! We are so happy to have earned your business :-). I know your new heating and cooling system will keep you and your family comfortable for years to come. We truly appreciate the trust you put in our team at Bartlett Heating and Cooling to take care of this project for you!
Excellent HVAC Installation
Paul - Marietta, GA
Contacted Bartlett to overcome ongoing issues with a recent home installation by another HVAC contractor. We saw first hand why Bartlett had so many positive reviews over many years. There was a very consistent effort and focus on meeting our needs leading to one of the finest installations we have ever experienced. They really take pride in their work and will leave you smiling. Strongly recommend Bartlett Heating and Cooling! Special thanks to Karen Hill, Dusty Davis, Mitchell Jenkins & the extraordinary Bartlett team! Thank you...
Response from Bartlett Heating & Cooling:
Thank you Paul! We are so honored that you allowed us to take care of your HVAC concerns for you. We are so proud of our team and you are right, everyone takes so much pride in their work. Your 5 star review and acknowledgement of a job well done is the best motivator! We look forward to continuing to provide this level of service with each visit to your home. Again, thank you for choosing Bartlett Heating and Cooling :-)
Good experience
Sharon - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you Sharon! We are glad to see that you are pleased with the installation of your new Carrier cooling system. Thank you for trusting Bartlett Heating and Cooling with this project :-)
Flawless Install
Jessica - Marietta, GA
Our HVAC installers arrived on time. I was concerned about possible damage to doors floors etc. because of the location of the HVAC but installers were extremely careful and neat. They answered all our questions. We got a full tour of the installation. Willing to spend whatever time it took. Very knowledgeable and professional.
Excellent Service
Greg - Roswell, GA
Bartlett Heating and Air is by far my favorite HVAC contractor. Dusty does a great job of explaining the advantages of the various units and does not try to up-sale. The installation crew was polite, professional, and did a great job installing the new unit. Service is excellent. Have used Bartlett for years. Would not use anyone else.
Great Service and Price
Hansa - Smyrna, GA
Very professional and straight to the point. Very satisfied. Thanks!
Response from Bartlett Heating & Cooling:
We are so glad you are pleased with the installation of your new heating and cooling system! We know this is a big investment and we are honored you trusted our Bartlett Heating and Cooling installation team to do the job :-). Thank you!
Restored Faith in Customer Service
Richard - Mableton, GA
It seems we live in a new age where Customer Service is talked about as a strategy, but fails to find its way into practice. Bartlett Heating & Air has restored my faith that there are still companies live it as their credo. I called them after my provider that did my last installation, & service contract totally failed and lost my confidence. Bartlett provided a better solution, value and personnel at all levels of their operations that restored my faith that their are still true professionals that have passion for their business. I would without any reservations, recommend this company to anyone in need of HVAC solutions. Sincere Thank you to your people.
Response from Bartlett Heating & Cooling:
You don't know how much this review means to us! Our goal is to achieve exactly what you have described here. Thank you for giving Bartlett Heating and Cooling this opportunity to not only replace your AC system, but to restore your confidence. We will continue to work hard with each visit to your home so that you ALWAYS feel this way :-) Thank you for choosing Bartlett Heating & Cooling.
Great service, but I need the white PVC drain pipe from the house on the outside to be longer to prevent water at the foundation. Both installers were
Reba - Marietta, GA
I like the company and its employees. From what I could tell, Mitchell & his partner did a great job. They were on time and prepared to install my entire HVAC upstairs unit. Not only were they efficient, Mitchell & his fellow installer were polite, competent, and friendly.
Amazing Service
Nelson - Acworth, GA
Response from Bartlett Heating & Cooling:
Thank you Nelson! We know you and your family are going to enjoy your new Carrier heating & cooling system! We truly appreciate your trust in Bartlett Heating & Cooling to take care of this project for you :-)
great service!
Nancy - Sandy Springs, GA
Technicians were extremely professional!
Response from Bartlett Heating & Cooling:
Thank you Nancy! We are so glad you trusted Bartlett Heating and Cooling to install your new ductless HVAC system. We know you are really going to enjoy it!
HVAC Replacement: Couldn't be more pleased, thank you Bartlett!
Dick - Atlanta, GA
New Carrier system installed yesterday 7/6/20, replaced old faithful Lennox system that was installed when house was built 46 years ago, still doing its job, but time to upgrade. Bartlett advised, did not coerce, and I appreciate that. Plus nice discounts for customer loyalty, pay by check and Carrier rebate.
Response from Bartlett Heating & Cooling:
Wow! Kudos to your 46 year old HVAC system....that is quite a run! We really appreciate you noting that we "advised, not coerced", as it is always our intent to provide the information needed so that you can make the best decisions for your home. Thank you for trusting Bartlett Heating and Cooling to install your new Carrier high efficiency HVAC system :-)
Service was great!
Sherry - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you Sherry! We are so glad you choose Bartlett Heating & Cooling to replace your cooling system! We know it is going to keep your home so conformable this summer and many summers to come :-).
New ac unit install
Robert - Marietta, GA
Here we are with Covid 19 and masks and social distancing. These guys followed the appropriate measures. They did their job and did it well.
Response from Bartlett Heating & Cooling:
Thank you for these kind words. Everyone at Bartlett Heating and Cooling is working hard to provide this safe service. We appreciate your trust in us to replace your AC system :-)
The Extra Mile on Service
Andrew - Atlanta, GA
Mitchell was friendly, efficient, and went the extra mile to make sure all my needs were met. The whole process including working with the project manager was simple and easy.
Response from Bartlett Heating & Cooling:
Thank you for these kind words about Mitchell! I am so glad that you found the process to be simple and that Mitchell went the extra mile. Thank you for trusting Bartlett Heating and Cooling to install you new Carrier HVAC system for this project :-)
Great reliable service
Kayley - Smyrna, GA
We trust Bartlett with all of our HVAC needs because they are thorough and trustworthy. We appreciate their honesty and attention to detail.
Response from Bartlett Heating & Cooling:
Thank you Kayley! We truly appreciate your kind words about Bartlett. We know that replacing your HVAC system is an important investment and we are honored you trusted Bartlett Heating and Cooling :-). Enjoy your new Carrier heating and cooling system!
Great service
Joe - Atlanta, GA
Everytime I work with this company it’s easy!
Response from Bartlett Heating & Cooling:
We love hearing this and we plan to keep it this way! Thank you so much for choosing Bartlett and for taking the time to provide us with this 5 star review :-)
Timely, Thorough, Polite, Quality
Karen - Atlanta, GA
Team arrived timely, placed my full HVAC system while I worked from home without interruption. Polite, professional, and thorough. Bartlett always has high quality workmanship.
Response from Bartlett Heating & Cooling:
Thank you so much for these kind remarks. We are so happy to see that we are providing the level of service that we always strive for. We are honored that you choose Bartlett Heating and Cooling to be your HVAC contractor :-)
Excellent service. Best value.
Matthew - Marietta, GA
Response from Bartlett Heating & Cooling:
Thank you Matthew! We are so glad to offer this excellent service with great value :-). We truly appreciate you choosing Bartlett Heating and Cooling and look forward to continuing to provide you with this level of service.
Provided good ducting recommendations and overall Great service at decent price!!
Jigar - Marietta, GA
Right from the quote, the technician himself provided his recommendations on exiting ducting changes with new direct returns into the plenum. Designed the overall air flow - both supply and return to ensure all parts of receptors received adequate conditioning. There is absolutely no comparison to the ones we see in the “penny saver” magazine that advertise at ridiculously low rates. Also extremely responsive in quotes with several combinations of the filter and the ionizer. Extremely detail oriented and provide a good value for my investment. Have to admit they were not the lowest in the bids (had got 4 of them). But were neither the most expensive. On the day of install, crew of 3 came over by 9, laid the floor protector, reviewed the overall plan with me and got to work. At the end of it, again walked thru the same and confirmed all operations before leaving at around 4. Would definitely recommend them to friends and family!!!
Response from Bartlett Heating & Cooling:
We cannot thank you enough for this detailed 5 star review! As you alluded to, often times a "ridiculously low rate" does not equate to a good installation. We always work diligently to not just change a box, but to design a system that will improve your indoor comfort. Thank you so much for trusting in Bartlett Heating & Cooling for this project! We truly appreciate your business :-)
New HVAC Install
Judy - Marietta, GA
This was a very easy experience! The techs who came to our home were polite, efficient, and very communicative. The office was extremely responsive to a question I had. We have been with Bartlett for a few years, but will stay with them for life! Thanks so much Shannon and Team!!
Response from Bartlett Heating & Cooling:
We are so happy to hear this! I know the entire team will be smiling ear to ear when they see this. Honestly, it is the best compliment to know that we have a lifelong customer! Thank you so much for trusting Bartlett Heating & Cooling to be your HVAC service provider. You are really going to enjoy your new high efficiency Carrier system :-). We value you as a member of our customer family and look forward to providing this level of service with each visit to your home!
Trustworthy & Dependable
Millie - Smyrna, GA
I only go to Bartlett for my hearing/air needs! I love the family owned business aspect and the kind customer service!
Response from Bartlett Heating & Cooling:
This is great to hear Millie! Your compliments mean so much because we are so proud to be a family owned business. And of course we are so proud of our team that provides kind customer service :-). Thank you for choosing Bartlett HVAC. I know you are going to love your new HVAC system!
Awesome service!
Jacqui - Atlanta, GA
Thanks for being prompt, knowledgeable and having excellent customer service Mitchell!
Response from Bartlett Heating & Cooling:
Thank YOU for choosing Bartlett HVAC to provide your service and equipment replacement. You selected a great system and I know you are going to love it! We really appreciate the "shout out" to Mitchell...we are so happy to have him on the team :-)
Great Service. Very pleased
Catherine - Atlanta, GA
Chris, Mitchell and Robby from Bartlett all we’re extremely professional and timely with their service. We’re glad we used them.
Response from Bartlett Heating & Cooling:
Yay! We are so glad you used us too! Thank you for this great feedback on all the technicians that you dealt with. And we sure hope you are enjoying your new furnace! We really appreciate you choosing Bartlett HVAC for your service provider :-)
Great Service
Vicki - Atlanta, GA
Mitchell did a great job with our installation. Clean up was superb and explanation of our new thermostat was well done.
Response from Bartlett Heating & Cooling:
Thank you Vicki! Your feedback makes us smile ear to ear! We really appreciate you trusting Bartlett HVAC with the installation of your new heating & cooling system. And I know you're going to love your new wifi thermostat! And again, thank you for choosing Bartlett HVAC :-)