Joshua -- Technician

Josh was great. He took time to answer my questions and explain his recommendations to me in a way that made sense. He called ahead to let me know when he’d arrive. Afterwards I received a detailed report of what was done for my records. I appreciate Bartlett’s professionalism and how they care for their customers!

Josh was was great. He explained all the services performed and recommendations.

Called Bartlett on the recommendation of a neighbor as I was not satisfied with my current HVAC provider. Josh was prompt and courteous, diagnosed my problem, and offer multiple solutions. He was honest and upfront and gave me all the information I needed in order to make an informed decision. His communication was great.

Clearly explained all procedures and issues.

He is always through.

Moving back to Atlanta and buying my new house, one thing was for sure, Bartlett would be my heating and air team again! Josh looked through the house and helped me fix the things that needed to be repaired immediately, he also helped me create a plan for the long term! I feel better knowing Bartlett will one again be my heating & air partners!

Josh was very professional as always. Excellent work all around.

Excellent job explaining the problem and solving it before leaving.

Josh was very thorough in explaining the smart thermostat that was installed, and took time to check out the whole system.

Joshua was a superb technician and friendly professional. Every step of the process he showed me why what was being done was important. I felt welcome to ask questions throughout the remarkable trouble shooting and repair of our air conditioning system. I cannot recommend The Bartlett company enough or higher, an American owned and operated company, Bartlett gets my full recommendation and heartfelt thanks. I thank God technical experts like Joshua and American companies like Bartlett still exist. In my view, they are the standard.

thoughtful, detail oriented, takes time to do job correctly, explains work to customer very well! thanks, Christy Morris

Joshua had a difficult job because there is no faucet for a hose near the air conditioning unit but he did a fantastic job with a spray bottle - I appreciated the extra effort.

Joshua was great! Completed my regular scheduled maintenance service with no issues.

My experience with Barlett Heating and Cooling was excellent. My A/C was not cooling and Mr. Josh came to my house and explain why my unit was not cooling the house. He knew that i had some major renovations done to my bathroom because you could see evidence in the filter and the outside unit. Josh recommended that my outside unit needed a "BATH''. He told me after i clean the unit it will look like new and the A/c will perform better.I watched Josh do the entire cleaning of the unit. Josh was correct my unit looks new and performs wonderfully. The unit has never gone on and off like it is doing now. If you wants something done to your A/C call Bartlett and ask for Josh. His bed side manner was excellent. He respected my house like it was a million dollar property.The price was very reasonable for what I am getting now in my house.

The person that answered the phone and scheduled my appointment to Josh, who came out to repair the unit, the service was fantastic. I was able to get a next day appointment and Josh was actually able to make it to my house early. he was very thorough about diagnosing the problem and double checked multiple options, to ensure we were only doing what was needed to fix the unit. He had all of the items needed for repair on his truck and was able to fix the issue very quickly!

I think the price of the contract has gone up a couple of times in recent years. The one-hour time window for arrival is very convenient. Josh is very knowledgeable about HVAC systems and gives good advice.

Josh is a very knowledgeable technician. I am requesting that he service my HvAC System.

Josh was great, took his time to make sure all units were in great working condition! Highly recommend

Josh is always prompt and often has useful suggestions !

Joshua did an excellent job both with his service and explanation of the issues we were having!

Josh is a great technician. Very thorough and highly skilled.

Joshua showed up early and was extremely thorough with his inspection. Fortunately, all he had to do was reset the AC unit. No additional service was required beyond the basic trip fee.

Joshua was great and I would highly recommend Bartlett ! I have been using them for 10 years

Joshua Ellis epitomizes professionalism. He is knowledgeable, prompt, personable, and always eager to assist in maximizing the benefits of the Ecobee. I am pleased to have him as my technician.

Joshua was very thorough and explained everything so that I understood what he was doing.

Josh was on time, did a great job, and answered all my questions. His service was truly professional and left me feeling confident that my system was in good shape.

as always Joshua was great. Very attentive. Professional.

Very satisfied with the service we received from Joshua. He checked our systems and did a very thorough inspection of both our systems. Highly recommend

Joshua was very friendly and knowledgeable. He did an awesome job and I would highly recommend him to anyone. He really knows what he is doing!

Great job done!

Will be utilizing this company going forward for any of my hvac needs. They are no only professional, but extremely knowledgeable.

Bartlett had a cancellation and actually came out a day ahead of time (at my request). Josh was very knowledgeable and explained everything that he found, and prioritized what needed to be done. Very happy with their service and I will use them again. Nice to find a Heating and Cooling company that is honest and reasonable.

Spent time checking out systems and cleaning and doing repairs

This is a brand new unit- so I’m surprised it’s having trouble already. Hopefully it’s not going down the same road as the last mini split.

Joshua was very knowledgable, patient when answering my questions, and was able to breakdown how components within an AC unit work in a way that was easy for me to understand. Thank you, Joshua!

Josh is very thorough and always has good recommendations from what is absolutely needed to system enhancements.

I signed an HVAC contract with Bartlett last fall. The service guy last fall did a good job, but I was less pleased with Barlett’s last service guy last month. He was helpful in explaining some things, but made several comments about things in my house and to me that I thought were inappropriate and unsettling. I will request a new HVAC service person from Barlett for my next 6 month HVAC appointment and hope this was just a less than acceptable one time experience with Bartlett.

Friendly, Honest, Great Quality !!

Friendly, professional and efficient

Thank You!

Arrived on time and quickly addressed the issue.